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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum

Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
36 mo.
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
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R30,789
+R121 Reward
DELL Pro 14 PC14250 is a 14" (35.6 cm) clamshell laptop in Platinum finish, powered by an Intel Core Ultra 7 265U processor with 12 cores. The 14" Full HD+ (1920 x 1200) IPS display uses a 16:10 aspect ratio. It includes 16 GB DDR5-SDRAM (1 x 16 GB), a 512 GB SSD, integrated Intel Graphics, Wi‑Fi 6E... Read More
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Stock 9 Code 1540094 Brand DELL Model BTO109_PC14250_EMEA Warranty 3 Years

Shipping & Returns

Estimated delivery Thursday, October 8
You will be kept updated through our detailed tracking system
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DELL Pro 14 PC14250 is a 14" (35.6 cm) clamshell laptop in Platinum finish, powered by an Intel Core Ultra 7 265U processor with 12 cores. The 14" Full HD+ (1920 x 1200) IPS display uses a 16:10 aspect ratio. It includes 16 GB DDR5-SDRAM (1 x 16 GB), a 512 GB SSD, integrated Intel Graphics, Wi‑Fi 6E (802.11ax), Gigabit Ethernet, Bluetooth, a 55 Wh battery with a 65 W adapter, and ships with Windows 11 Pro 64-bit. The laptop weighs 1.36 kg.

Advantages

The DELL Pro 14 PC14250 combines a compact 14" Full HD+ IPS display with an Intel Core Ultra 7 265U CPU and 16 GB DDR5 memory for responsive multitasking. A 512 GB SSD offers fast boot and application load times while integrated Intel Graphics supports everyday productivity and multimedia. Connectivity includes Wi‑Fi 6E and gigabit Ethernet for reliable network access, and the Platinum chassis provides a professional appearance.

Suitable for

Key specifications

How to use

Start the laptop using the power button and follow the on-screen Windows 11 Pro setup prompts to configure your user account, network, and privacy settings. Install required business or productivity software, connect to Wi‑Fi 6E or Ethernet for network access, and use the integrated Intel Graphics for standard office tasks and media. For best performance, keep Windows and drivers updated via Windows Update and Dell support resources.

Recommendations

For reliable day-to-day business use, combine regular system updates with periodic backups to the cloud or external storage. Use the 65 W charger for charging and avoid extreme temperatures to preserve battery health.
Key Highlights
  • Office productivity and business applications
  • Remote work and video conferencing
  • Everyday multimedia playback and web browsing
  • On-the-go use with a lightweight 1.36 kg design
  • Form factor: Clamshell laptop
  • Processor: Intel Core Ultra 7 265U (12 cores)
  • Display: 35.6 cm (14") Full HD+ (1920 x 1200) IPS, 16:10
  • Memory: 16 GB DDR5-SDRAM (1 x 16 GB)
  • Storage: 512 GB SSD
  • Graphics: Intel Graphics (integrated)
  • Connectivity: Wi‑Fi 6E (802.11ax), Gigabit Ethernet, Bluetooth
  • Battery / Charger: 55 Wh battery, 65 W adapter
  • Operating system: Windows 11 Pro 64-bit
  • Weight: 1.36 kg
  • Colour: Platinum
Specifications
AC adapter frequency
50 - 60
AC adapter included
Yes
AC adapter input voltage
100 - 240
AC adapter power
65 W
AI software frameworks supported by NPU
DirectML, ONNX RT, OpenVINO, Windows ML
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
MaxxAudio Pro
Battery capacity
55 Wh
Battery recharge time
4 h
Bluetooth
Yes
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
1.484
Carbon emissions, energy usage (kg of CO2e)
26.06
Carbon emissions, logistics (kg of CO2e)
3.498
Carbon emissions, manufacturing (kg of CO2e)
74.518
Colour gamut
45 %
Colour name
Platinum Silver Color (Metallic Finish)
Combo headphone/mic port
Yes
Contrast ratio (typical)
800:1
Copilot key
Yes
DC-in jack
Yes
Depth
225.3 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
14 "
Display resolution
1920 x 1200
Efficient cores
8
Efficient-core base frequency
1.7 GHz
Efficient-core Max Turbo Frequency
4.2 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10, 100, 1000
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080
Front camera resolution (numeric)
2.07 MP
Hall sensor
Yes
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
18.89 mm
Height (rear)
20.37 mm
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Intel® vPro™ Platform Eligibility
Yes
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Low Power Efficient-core Base Frequency
700 MHz
Low Power Efficient-core Max Turbo Frequency
2.4 GHz
Low Power Efficient-cores
2
Maximum internal memory
64 GB
Maximum refresh rate
60 Hz
Maximum turbo power
57 W
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
1 x 16
Memory slots
2x SO-DIMM
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
Non-operating altitude
-15.2 - 10668
NPU performance up to
12 TOPs
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
2
Numeric keypad
No
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card model
Intel Graphics
Operating altitude
-15.2 - 3048
Operating relative humidity (H-H)
0 - 90
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Performance cores
2
Performance-core base frequency
2.1 GHz
Performance-core Max Turbo Frequency
5.3 GHz
Pixel density
162 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5
PowerShare
Yes
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
15 W
Processor boost frequency
5.3 GHz
Processor cache
12 MB
Processor cores
12
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
265U
Processor threads
14
Product colour
Platinum
Product type
Laptop
RGB colour space
NTSC
Sparsity support
Yes
Speaker power
2.5 W
Speakers manufacturer
Waves
SSD capacity
512 GB
SSD form factor
M.2
SSD interface
PCI Express
Storage media
SSD
Storage relative humidity (H-H)
0 - 90
Storage temperature (T-T)
-40 - 65
Thunderbolt 4 ports quantity
1
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total carbon footprint (kg of CO2e)
106
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
No
Trial software
McAfee Business Protection 1-year,No Microsoft Office License included (Fed and Premier, Exception Only)
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
1
USB charging voltage
5, 9, 15, 20
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
27 W
Video capturing speed
30 fps
Weight
1.36 kg
Wi-Fi standards
Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 6E (802.11ax)
Width
313.7 mm
Windows Studio effects support
Yes
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 6E AX211
Price history over the last 6 months
Laptop Dell Pro 14 — Intel Core Ultra 7 265U, 14 inch FHD+ 1920×1200, 16 GB DDR5, 512 GB SSD, Windows 11 Pro, Platinum
Current
R30,789
Lowest
R22,982
Highest
R30,836
Change 24H
+R402   +1%
Week
+R638   +2%
Month
+R456   +2%

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