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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black

Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
36 mo.
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
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R16,090
+R61 Reward
Dell DC16250 is a 16" clamshell laptop with an Intel Core 5 120U processor, 16 GB DDR5 memory and a 1 TB SSD. The 1920 x 1200 Full HD+ IPS WVA display in 16:10 format and integrated Intel Graphics provide clear visuals for everyday productivity, web browsing and media playback. The device runs Ubunt... Read More
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Stock 5 Code 1539665 Brand DELL Model DC16250_RPLU-R_011_UBU Warranty 3 Years

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Estimated delivery Monday, October 5
You will be kept updated through our detailed tracking system
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Dell DC16250 is a 16" clamshell laptop with an Intel Core 5 120U processor, 16 GB DDR5 memory and a 1 TB SSD. The 1920 x 1200 Full HD+ IPS WVA display in 16:10 format and integrated Intel Graphics provide clear visuals for everyday productivity, web browsing and media playback. The device runs Ubuntu Linux, comes in a black chassis and supports Wi‑Fi 6 for fast wireless connectivity.

Advantages

The laptop combines a power-efficient Intel Core 5 120U processor with 16 GB of DDR5 RAM and a 1 TB SSD, enabling quick boot times and responsive multitasking. The 16" Full HD+ (1920 x 1200) IPS WVA screen offers increased vertical space for documents and web pages. Built-in Intel Graphics are suitable for standard office tasks and video playback, while Wi‑Fi 6 ensures reliable wireless performance. Ubuntu Linux is preinstalled for a lightweight, secure operating environment.

Suitable for

  • Office productivity and document editing
  • Web browsing, video conferencing and streaming
  • Light multimedia playback and photo viewing
  • Students and mobile professionals who need portability

Key specifications

  • Model: Dell DC16250 (MPN: DC16250_RPLU-R_011_UBU, EAN: 2000001403518)
  • Processor: Intel Core 5 120U, 10 cores
  • Display: 16" (40.6 cm) Full HD+ 1920 x 1200 IPS WVA, 16:10
  • Memory: 16 GB DDR5 (2 x 8 GB)
  • Storage: 1 TB SSD
  • Graphics: Integrated Intel Graphics
  • Wireless: Wi‑Fi 6 (802.11ax)
  • Battery: Lithium Polymer (LiPo) 41 Wh, charger 65 W
  • Operating system: Ubuntu Linux
  • Colour: Black

How to use

Charge the laptop with the supplied 65 W charger before first use. Power on the device and follow the on‑screen Ubuntu setup to configure user accounts, language and network settings. Use the built‑in Wi‑Fi 6 to connect to wireless networks and install additional applications from the Ubuntu repositories or Snap store as needed. For typical workflows, place the laptop on a stable surface with adequate ventilation and keep the SSD and system updated through Ubuntu software updates.

Recommendations

For longer battery life, reduce screen brightness, disable unused wireless interfaces and use power‑saving settings in Ubuntu. Regularly back up important data from the 1 TB SSD and install system updates to maintain performance and security.
Key Highlights
  • Office productivity and document editing
  • Web browsing, video conferencing and streaming
  • Light multimedia playback and photo viewing
  • Students and mobile professionals who need portability
  • Model: Dell DC16250 (MPN: DC16250_RPLU-R_011_UBU, EAN: 2000001403518)
  • Processor: Intel Core 5 120U, 10 cores
  • Display: 16" (40.6 cm) Full HD+ 1920 x 1200 IPS WVA, 16:10
  • Memory: 16 GB DDR5 (2 x 8 GB)
  • Storage: 1 TB SSD
  • Graphics: Integrated Intel Graphics
  • Wireless: Wi‑Fi 6 (802.11ax)
  • Battery: Lithium Polymer (LiPo) 41 Wh, charger 65 W
  • Operating system: Ubuntu Linux
  • Colour: Black
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter output voltage
19.5 V
AC adapter power
65 W
Accelerometer
Yes
Antenna type
2x2
Anti-glare screen
Yes
Audio system
High Definition Audio
Battery capacity
41 Wh
Battery charge indicator
Yes
Battery recharge time
3 h
Battery technology
Lithium Polymer (LiPo)
Battery voltage
11.25 V
Battery weight
180 g
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
1.77
Carbon emissions, energy usage (kg of CO2e)
21.0018
Carbon emissions, logistics (kg of CO2e)
4.0426
Carbon emissions, manufacturing (kg of CO2e)
71.8794
Colour gamut
45%
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
Copilot key
Yes
DC-in jack
Yes
Depth
250.6 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
1920 x 1200 pixels
Display technology marketing name
ComfortView
Efficient cores
8
Efficient-core base frequency
0.9 GHz
Efficient-core Max Turbo Frequency
3.8 GHz
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
HD
Front camera resolution
1280 x 720 pixels
Front camera resolution (numeric)
0.92 MP
HD type
Full HD+
HDMI ports quantity
1
HDMI version
1.4
Height (front)
1.67 cm
Height (rear)
1.82 cm
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Keyboard colour name
Carbon Black
Keyboard language
UK International
M.2 SSD size
2230 (22 x 30 mm)
Maximum internal memory
32 GB
Maximum refresh rate
60 Hz
Maximum turbo power
55 W
Memory data transfer rate
5200 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
2 x 8 GB
Memory slots
2x SO-DIMM
MIMO
Yes
MIMO type
Multi User MIMO
Mobile network connection
No
Native aspect ratio
16:10
Non-operating altitude
-15.2 - 10668 m
Non-operating shock
160 G
Non-operating vibration
1.3 G
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel® Graphics
On-board graphics card model
Intel® Graphics
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
10 - 90%
Operating shock
110 G
Operating system installed
Ubuntu Linux
Operating system version
24.04 LTS
Operating temperature (T-T)
0 - 35 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2025
Panel type
IPS WVA
Performance cores
2
Performance-core base frequency
1.4 GHz
Performance-core Max Turbo Frequency
5 GHz
Pixel density
141 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5 mm
Processor base power
15 W
Processor boost frequency
5 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
10
Processor family
Intel Core 5
Processor generation
Intel Core (Series 1)
Processor manufacturer
Intel
Processor model
120U
Processor threads
12
Product colour
Black
Product type
Laptop
RGB colour space
NTSC
Speaker power
2.5 W
SSD capacity
1 TB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
5 - 95%
Storage temperature (T-T)
-40 - 70 °C
Top Wi-Fi standard
Wi-Fi 6 (802.11ax)
Total carbon footprint (kg of CO2e)
98.6
Total SSDs capacity
1 TB
Total storage capacity
1 TB
Touchscreen
No
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
1
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
27 W
Video capturing speed
30 fps
Wi-Fi band
Dual-band (2.4 GHz / 5 GHz)
Wi-Fi data rate (max)
1201 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax)
Width
357.3 mm
WLAN controller manufacturer
Realtek
WLAN controller model
Realtek RTL8852BE

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Price history over the last 6 months
Laptop Dell DC16250 — Intel Core 5 120U, 16 inch (1920x1200) Full HD+, 16 GB DDR5, 1 TB SSD, Ubuntu, Black
Current
R16,090
Lowest
R15,321
Highest
R19,537
Change 24H
-R117   -1%
Week
+R710   +5%
Month
+R673   +4%

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