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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue

Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
36 mo.
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
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R40,783
+R163 Reward
Dell 16 Plus DB16250 is a clamshell laptop equipped with an Intel Core Ultra 9 288V processor and integrated Intel Arc Graphics 140V. The device features a 16" (40.6 cm) Quad HD+ 2560×1600 touchscreen with a 16:10 aspect ratio, 32 GB of LPDDR5x RAM and a 1 TB SSD. It runs Windows 11 Pro and supports... Read More
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Stock 4 Code 2382221 Brand DELL Model DB16250_LNL_208 Warranty 3 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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Dell 16 Plus DB16250 is a clamshell laptop equipped with an Intel Core Ultra 9 288V processor and integrated Intel Arc Graphics 140V. The device features a 16" (40.6 cm) Quad HD+ 2560×1600 touchscreen with a 16:10 aspect ratio, 32 GB of LPDDR5x RAM and a 1 TB SSD. It runs Windows 11 Pro and supports Wi‑Fi 7 (802.11be) and Bluetooth connectivity. The laptop is offered in blue and has a weight of approximately 2.05 kg, designed for mobile professional use, content creation and intensive multitasking.

Advantages

The combination of an Intel Core Ultra 9 288V processor and 32 GB LPDDR5x memory enables smooth multitasking and efficient handling of demanding applications. The 16" Quad HD+ touchscreen delivers high resolution and a 16:10 display area suitable for creative work and document editing. A 1 TB SSD provides fast storage and quick system responsiveness, while integrated Intel Arc Graphics 140V supports graphics-accelerated tasks without requiring a discrete GPU. Native Windows 11 Pro ensures business-oriented features and security management.

Suitable for

  • Content creation and photo/video editing
  • Multitasking with multiple professional applications and browser tabs
  • Office work, presentations and remote meetings
  • Software development and virtualisation environments

Key specifications

  • Processor family: Intel Core Ultra 9, model 288V with 8 cores
  • Display: 16" (40.6 cm) Quad HD+ (2560 × 1600) touchscreen, WVA glossy, 16:10
  • Memory: 32 GB LPDDR5x-SDRAM
  • Storage: 1 TB SSD
  • Graphics: Integrated Intel Arc Graphics 140V
  • Wireless: Wi‑Fi 7 (802.11be) and Bluetooth
  • Battery: Lithium‑Ion, 64 Wh with 65 W power adapter
  • Operating system: Windows 11 Pro 64-bit
  • Weight: approximately 2.05 kg
  • Colour: Blue

How to use

Unpack the laptop and connect the power adapter before first use to charge the battery. Follow Windows 11 Pro initial setup to configure user accounts, network connections and security settings. Use the touchscreen for direct input or attach external peripherals (keyboard, mouse, external monitor) via available ports for extended workflows. Manage storage and memory usage through Windows settings and install necessary drivers from Dell support for optimal performance.

Recommendations

For sustained performance during heavy workloads, ensure the laptop has adequate ventilation and avoid blocking air intake vents. Keep the system software and drivers up to date and use power profiles in Windows to balance performance and battery life depending on tasks.

Key Highlights
  • Content creation and photo/video editing
  • Multitasking with multiple professional applications and browser tabs
  • Office work, presentations and remote meetings
  • Software development and virtualisation environments
  • Processor family: Intel Core Ultra 9, model 288V with 8 cores
  • Display: 16" (40.6 cm) Quad HD+ (2560 × 1600) touchscreen, WVA glossy, 16:10
  • Memory: 32 GB LPDDR5x-SDRAM
  • Storage: 1 TB SSD
  • Graphics: Integrated Intel Arc Graphics 140V
  • Wireless: Wi‑Fi 7 (802.11be) and Bluetooth
  • Battery: Lithium‑Ion, 64 Wh with 65 W power adapter
  • Operating system: Windows 11 Pro 64-bit
  • Weight: approximately 2.05 kg
  • Colour: Blue
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter output current
1.7 A
AC adapter power
65 W
AI software frameworks supported by NPU
DirectML, OpenVINO, Windows ML, ONNX RT, WebNN
Antenna type
2x2
Audio system
MaxxAudio Pro
Battery capacity
64 Wh
Battery charge indicator
Yes
Battery recharge time
3 h
Battery technology
Lithium-Ion (Li-Ion)
Battery voltage
15.2 V
Battery weight
260 g
Bluetooth
Yes
Brand specific technologies
Express Charge Boost capable
Carbon emissions, end-of-life (kg of CO2e)
1.72
Carbon emissions, energy usage (kg of CO2e)
29.64
Carbon emissions, logistics (kg of CO2e)
3.9
Carbon emissions, manufacturing (kg of CO2e)
120.744
Colour gamut
100%
Colour name
Ice Blue
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
Copilot key
Yes
Depth
250.6 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display diagonal
40.6 cm (16")
Display resolution
2560 x 1600 pixels
Display surface
Gloss
Display technology marketing name
ComfortView Plus
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
Front camera resolution (numeric)
2.07 MP
GPU performance up to
67 TOPs
HD type
Quad HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.41 cm
Height (rear)
1.56 cm
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
DisplayHDR 600
Housing material
Aluminium, Plastic
Intel® Thunderbolt 4
Yes
Internal memory
32 GB
Internal memory type
LPDDR5x-SDRAM
Keyboard backlit
Yes
Low Power Efficient-core Base Frequency
3300 MHz
Low Power Efficient-core Max Turbo Frequency
3.7 GHz
Low Power Efficient-cores
4
Maximum internal memory
32 GB
Maximum refresh rate
90 Hz
Maximum turbo power
37 W
Memory channels
Dual-channel
Memory data transfer rate
8533 MT/s
Memory form factor
On-board
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
NPU performance up to
48 TOPs
Number of battery cells
4
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel Arc Graphics
On-board graphics card model
Intel Arc Graphics 140V
Operating relative humidity (H-H)
0 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
WVA
Performance cores
4
Performance-core base frequency
3.3 GHz
Performance-core Max Turbo Frequency
5.1 GHz
Pixel density
189 ppi
Pointing device
Touchpad
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
30 W
Processor boost frequency
5.1 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
8
Processor family
Intel Core Ultra 9
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
288V
Processor threads
8
Product colour
Blue
Product type
Laptop
RGB colour space
DCI-P3
Sparsity support
Yes
Speaker power
2.5 W
Speakers manufacturer
Waves
SSD capacity
1 TB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Thunderbolt 4 ports quantity
1
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total carbon footprint (kg of CO2e)
156
Total processor performance up to
120 TOPs
Total SSDs capacity
1 TB
Total storage capacity
1 TB
Touchscreen
Yes
Trial software
McAfee LiveSafe 1Yr,Activate Your Microsoft 365 For A 30 Day Trial
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
1
USB charging current
3.25 A
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
Video capturing speed
30 fps
Weight
2.05 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
5760 Mbit/s
Wi-Fi standards
802.11a, Wi-Fi 5 (802.11ac), Wi-Fi 7 (802.11be), 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 6E (802.11ax)
Width
356.8 mm
Windows Studio effects support
Yes
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 7 BE201

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Price history over the last 6 months
Laptop Dell 16 Plus DB16250 — Intel Core Ultra 9 288V, 16 inch Quad HD+ touchscreen, 32 GB RAM, 1 TB SSD, Windows 11 Pro, Blue
Current
R40,783
Lowest
R39,804
Highest
R44,674
Change 24H
+R606   +2%
Week
+R979   +2%
Month
-R350   -1%

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