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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home

Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
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R107,173
+R438 Reward
Captiva CAPTIVA 97862 is a 16" (40.6 cm) laptop with a WQXGA (2560 × 1600) IPS display, Intel Core Ultra 9 275HX processor (2.1 GHz, 24 cores), 64 GB DDR5‑5200 RAM and fast SSD storage. The system includes an NVIDIA GeForce RTX 5090 discrete GPU, Wi‑Fi 6 and Windows 11 Home, and is supplied in a bla... Read More
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Stock 5 Code 2194665 Brand CAPTIVA Model 97862 Warranty 2 Years

Shipping & Returns

Estimated delivery Wednesday, October 7
You will be kept updated through our detailed tracking system
Payment options
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Captiva CAPTIVA 97862 is a 16" (40.6 cm) laptop with a WQXGA (2560 × 1600) IPS display, Intel Core Ultra 9 275HX processor (2.1 GHz, 24 cores), 64 GB DDR5‑5200 RAM and fast SSD storage. The system includes an NVIDIA GeForce RTX 5090 discrete GPU, Wi‑Fi 6 and Windows 11 Home, and is supplied in a black housing.

Advantages

The laptop combines a high‑resolution 16:10 IPS screen with a powerful Intel Core Ultra 9 275HX processor and an NVIDIA GeForce RTX 5090 graphics card to support demanding workloads, creative applications and gaming. Large 64 GB DDR5 memory and SSD storage enable fast multitasking and quick access to files, while Wi‑Fi 6 provides modern wireless connectivity.

Suitable for

Key specifications

How to use

Set up the Captiva CAPTIVA 97862 by charging the battery and performing the initial Windows 11 Home configuration. Install required drivers and software from the manufacturer's support site if needed. Use system settings to optimise display, power and performance profiles depending on whether you prioritise battery life or maximum performance. For heavy workloads, connect to mains power and ensure adequate ventilation.

Recommendations

For consistent peak performance during demanding tasks, connect the laptop to mains power, update GPU and chipset drivers regularly, and keep the cooling vents free from dust. Store important data on the SSD and maintain backups.
Key Highlights
  • Content creation (photo and video editing, 3D rendering)
  • High‑performance productivity and multitasking
  • Gaming at high settings
  • Software development and simulation
  • Display: 40.6 cm (16") WQXGA (2560 x 1600), IPS, 16:10
  • Processor: Intel Core Ultra 9 275HX, 2.1 GHz, 24 cores
  • Memory: 64 GB DDR5‑5200
  • Storage: SSD (2 000 GB)
  • Graphics: NVIDIA GeForce RTX 5090, 24 GB
  • Wireless: Wi‑Fi 6 (802.11ax); Ethernet LAN 2500 Mbit/s
  • Battery / Power: Lithium Polymer, runtime approx. 8 h; adapter 420 W
  • Operating system: Windows 11 Home
  • Colour: Black
  • Weight: 2.6 kg
Specifications
AC adapter power
420 W
Audio system
Nahimic 3D
Battery capacity
99.8 mAh
Battery life (max)
8 h
Battery technology
Lithium Polymer (LiPo)
Bluetooth version
5.3
Built-in microphone
Yes
Card reader integrated
Yes
Combo headphone/mic port
Yes
Depth
250 mm
Discrete GPU manufacturer
NVIDIA
Discrete graphics card
Yes
Discrete graphics card memory
24 GB
Discrete graphics card model
NVIDIA GeForce RTX 5090
Display brightness
500 cd/m²
Display diagonal
16 "
Display diagonal (metric)
40.6 cm
Display resolution
2560 x 1600
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
2500
Front camera resolution (numeric)
1 MP
HD type
WQXGA
HDMI ports quantity
1
HDMI version
2.1
Height
20 mm
Housing material
Metal, Plastic
Internal memory
64 GB
Internal memory type
DDR5-SDRAM
Keyboard language
Swiss
Maximum internal memory
64 GB
Maximum refresh rate
300 Hz
Memory channels
Dual-channel
Memory clock speed
5200 MHz
Memory form factor
SO-DIMM
Memory slots (available)
2
Mini DisplayPorts quantity
1
Native aspect ratio
16:10
Number of built-in speakers
2
Number of HDDs installed
1
On-board graphics card
Yes
Operating system installed
Windows 11 Home
Panel type
IPS
Pre-installed software
BullGuard Internet Security (Testversion), Windows 11 Home (64 Bit)
Processor boost frequency
5.4 GHz
Processor cores
24
Processor family
Intel Core Ultra 9
Processor frequency
2.1 GHz
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
275HX
Processor threads
24
Product colour
Black
Product type
Laptop
SSD capacity
2000 GB
SSD interface
M.2
Storage media
SSD
Thermal Design Power (TDP)
55 W
Thunderbolt 4 ports quantity
1
Top Wi-Fi standard
Wi-Fi 6 (802.11ax)
Total HDDs capacity
2000 GB
Total SSDs capacity
2000 GB
Trusted Platform Module (TPM)
Yes
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
3
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
1
Weight
26 kg
Wi-Fi standards
802.11a, Wi-Fi 6 (802.11ax), Wi-Fi 5 (802.11ac), Wi-Fi 4 (802.11n), 802.11g, 802.11b
Width
350 mm
Price history over the last 6 months
Laptop Captiva CAPTIVA 97862 — Intel Core Ultra 9 275HX, 16 inch WQXGA, 64 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Home
Current
R107,173
Lowest
R106,658
Highest
R112,520
Change 24H
+R278   +0%
Week
—   
Month
—   

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