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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black

Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
0 reviews • Write a review
R94,584
+R388 Reward
Captiva CAPTIVA 97837 is a 16" (40.6 cm) laptop in black with an Intel Core Ultra 9 275HX processor (2.1 GHz, 24 cores), a WQXGA 2560×1600 IPS display and 16 GB DDR5-5200 RAM. It includes SSD storage, an NVIDIA GeForce RTX 5090 discrete graphics card and Windows 11 Pro, providing a high-resolution s... Read More
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Stock 5 Code 2194651 Brand CAPTIVA Model 97837 Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 8
You will be kept updated through our detailed tracking system
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Captiva CAPTIVA 97837 is a 16" (40.6 cm) laptop in black with an Intel Core Ultra 9 275HX processor (2.1 GHz, 24 cores), a WQXGA 2560×1600 IPS display and 16 GB DDR5-5200 RAM. It includes SSD storage, an NVIDIA GeForce RTX 5090 discrete graphics card and Windows 11 Pro, providing a high-resolution screen, fast memory and dedicated GPU performance for demanding applications.

Advantages

The system combines a high-resolution 16:10 WQXGA IPS display with a powerful Intel Core Ultra 9 275HX CPU and an NVIDIA GeForce RTX 5090 GPU, offering balanced performance for creative work, content creation and gaming. Fast DDR5 memory and SSD storage reduce loading times and improve multitasking. Built-in Wi‑Fi 6 and 2.5 Gbit/s Ethernet support modern networking needs, while Windows 11 Pro provides business-oriented features and security.

Suitable for

Key specifications

How to use

Unpack the laptop and connect the power adapter before first use to ensure the battery is charged. Complete Windows 11 Pro initial setup and install required drivers from the manufacturer's support site if needed. Use the NVIDIA control panel or system settings to configure graphics profiles for specific applications. Keep the system on a flat, well-ventilated surface during heavy workloads to maintain cooling efficiency.

Recommendations

For best performance in creative and gaming applications, keep the graphics drivers and Windows updates current, use external storage or cloud backup for large projects, and consider connecting to a power source during extended high-load sessions to avoid throttling.
Key Highlights
  • Content creation and video editing
  • 3D rendering and GPU-accelerated workflows
  • High-resolution gaming and game development
  • Productivity, programming and office work
  • Processor: Intel Core Ultra 9 275HX, 2.1 GHz, 24 cores
  • Display: 16" (40.6 cm) WQXGA 2560 × 1600 IPS, 16:10
  • Memory: 16 GB DDR5-5200
  • Storage: SSD (2000 GB)
  • Graphics: NVIDIA GeForce RTX 5090, 24 GB
  • Connectivity: Wi‑Fi 6 (802.11ax), Ethernet LAN 2.5 Gbit/s, Bluetooth 5.3
  • Battery and power: Lithium Polymer (LiPo), up to 8 h (manufacturer estimate), 420 W adapter
  • Operating system: Windows 11 Pro
  • Colour: Black; Weight: 26 kg
Specifications
AC adapter power
420 W
Audio system
Nahimic 3D
Battery capacity
99.8 mAh
Battery life (max)
8 h
Battery technology
Lithium Polymer (LiPo)
Bluetooth version
5.3
Built-in microphone
Yes
Card reader integrated
Yes
Combo headphone/mic port
Yes
Depth
250 mm
Discrete GPU manufacturer
NVIDIA
Discrete graphics card
Yes
Discrete graphics card memory
24 GB
Discrete graphics card model
NVIDIA GeForce RTX 5090
Display brightness
500 cd/m²
Display diagonal
16 "
Display diagonal (metric)
40.6 cm
Display resolution
2560 x 1600
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
2500
Front camera resolution (numeric)
1 MP
HD type
WQXGA
HDMI ports quantity
1
HDMI version
2.1
Height
20 mm
Housing material
Metal, Plastic
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard language
Swiss
Maximum internal memory
64 GB
Maximum refresh rate
300 Hz
Memory channels
Dual-channel
Memory clock speed
5200 MHz
Memory form factor
SO-DIMM
Memory slots (available)
2
Mini DisplayPorts quantity
1
Native aspect ratio
16:10
Number of built-in speakers
2
Number of HDDs installed
1
On-board graphics card
Yes
Operating system installed
Windows 11 Pro
Panel type
IPS
Pre-installed software
BullGuard Internet Security (Testversion), Windows 11 Pro (64 Bit)
Processor boost frequency
5.4 GHz
Processor cores
24
Processor family
Intel Core Ultra 9
Processor frequency
2.1 GHz
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
275HX
Processor threads
24
Product colour
Black
Product type
Laptop
SSD capacity
2000 GB
SSD interface
M.2
Storage media
SSD
Thermal Design Power (TDP)
55 W
Thunderbolt 4 ports quantity
1
Top Wi-Fi standard
Wi-Fi 6 (802.11ax)
Total HDDs capacity
2000 GB
Total SSDs capacity
2000 GB
Trusted Platform Module (TPM)
Yes
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
3
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
1
Weight
26 kg
Wi-Fi standards
802.11a, Wi-Fi 6 (802.11ax), Wi-Fi 5 (802.11ac), Wi-Fi 4 (802.11n), 802.11g, 802.11b
Width
350 mm
Price history over the last 6 months
Laptop Captiva CAPTIVA 97837 — Intel Core Ultra 9 275HX, 16 inch (40.6 cm) WQXGA, 16 GB DDR5, SSD, NVIDIA GeForce RTX 5090, Windows 11 Pro, Black
Current
R94,584
Lowest
R94,082
Highest
R99,260
Change 24H
-R4,676   -5%
Week
—   
Month
—   

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