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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home

Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
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R34,026
+R138 Reward
Acer Predator Helios Neo 16S AI PHN16S-71-79LS is a clamshell gaming laptop in black designed for demanding applications and gaming. It combines an Intel Core Ultra 7 255HX CPU with hybrid Intel integrated graphics and a discrete NVIDIA GeForce RTX 5060 GPU, a 16" WQXGA (2560 x 1600) OLED display in... Read More
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Stock 2 Code 1441069 Brand ACER Model NH.QX9EG.001 Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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Acer Predator Helios Neo 16S AI PHN16S-71-79LS is a clamshell gaming laptop in black designed for demanding applications and gaming. It combines an Intel Core Ultra 7 255HX CPU with hybrid Intel integrated graphics and a discrete NVIDIA GeForce RTX 5060 GPU, a 16" WQXGA (2560 x 1600) OLED display in 16:10 format, 16 GB DDR5 memory and a 1 TB SSD, and it ships with Windows 11 Home.

Advantages

The laptop offers high processing power from the 20-core Intel Core Ultra 7 255HX and hardware-accelerated graphics via the NVIDIA GeForce RTX 5060, while the OLED WQXGA display provides high resolution and color contrast suitable for gaming and creative work. Fast DDR5-6400 memory and a 1 TB SSD deliver responsive system performance and ample storage. Connectivity includes Wi‑Fi 6E, Bluetooth 5.3 and Ethernet LAN, and a 76 Wh Li‑Ion battery supports mobile use with a 230 W power adapter for charging.

Suitable for

  • AAA and competitive gaming at high settings
  • Content creation: video editing, 3D rendering and graphic design
  • Software development and multitasking with heavy workloads
  • Everyday office tasks and multimedia playback

Key specifications

  • Form factor: Clamshell
  • Processor: Intel Core Ultra 7 255HX (20 cores)
  • Display: 40.6 cm (16") WQXGA OLED, 2560 x 1600, 16:10
  • Memory: 16 GB DDR5-SDRAM (2 x 8 GB, 6400 MHz)
  • Storage: 1 TB SSD
  • Graphics: NVIDIA GeForce RTX 5060 (8 GB) + Intel Graphics
  • Connectivity: Wi‑Fi 6E (802.11ax), Ethernet LAN, Bluetooth 5.3
  • Battery & power: 76 Wh Li‑Ion, 230 W adapter
  • Operating system: Windows 11 Home 64-bit
  • Colour & weight: Black, 2.3 kg

How to use

Unpack the laptop and connect the power adapter for the initial charge. Power on and follow the Windows 11 setup prompts to create or sign in to your Microsoft account. Install required drivers and GPU software from Acer or NVIDIA for optimal performance. Use the built‑in Wi‑Fi 6E or Ethernet for internet access, and pair peripherals via Bluetooth if needed. For gaming, select appropriate graphics settings in game menus or in the NVIDIA control panel to balance performance and battery life.

Recommendations

For sustained high-performance gaming or rendering sessions, connect the laptop to the power adapter and ensure adequate ventilation. Keep system and GPU drivers up to date and use Windows power profiles or NVIDIA settings to manage thermals and performance.
Key Highlights
  • AAA and competitive gaming at high settings
  • Content creation: video editing, 3D rendering and graphic design
  • Software development and multitasking with heavy workloads
  • Everyday office tasks and multimedia playback
  • Form factor: Clamshell
  • Processor: Intel Core Ultra 7 255HX (20 cores)
  • Display: 40.6 cm (16") WQXGA OLED, 2560 x 1600, 16:10
  • Memory: 16 GB DDR5-SDRAM (2 x 8 GB, 6400 MHz)
  • Storage: 1 TB SSD
  • Graphics: NVIDIA GeForce RTX 5060 (8 GB) + Intel Graphics
  • Connectivity: Wi‑Fi 6E (802.11ax), Ethernet LAN, Bluetooth 5.3
  • Battery & power: 76 Wh Li‑Ion, 230 W adapter
  • Operating system: Windows 11 Home 64-bit
  • Colour & weight: Black, 2.3 kg
Specifications
AC adapter included
Yes
AC adapter power
230 W
AI software frameworks supported by NPU
DirectML, OpenVINO, Windows ML, ONNX RT
Antenna type
2x2
Audio system
DTS:X Ultra
Battery capacity
76 Wh
Battery life (max)
5 h
Battery technology
Lithium-Ion (Li-Ion)
Bluetooth
Yes
Bluetooth version
5.3
Built-in microphone
Yes
Card reader integrated
Yes
Colour gamut
100 %
Combo headphone/mic port
Yes
Compatible memory cards
MicroSD (TransFlash)
Depth
275.5 mm
Discrete GPU manufacturer
NVIDIA
Discrete graphics card
Yes
Discrete graphics card memory
8 GB
Discrete graphics card model
NVIDIA GeForce RTX 5060
Display diagonal
16 "
Display resolution
2560 x 1600
Display technology marketing name
CineCrystal
Efficient cores
12
Efficient-core base frequency
1.8 GHz
Efficient-core Max Turbo Frequency
4.5 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080
GPU performance up to
8 TOPs
HD type
WQXGA
HDMI ports quantity
1
Height
19.9 mm
Intel® Thunderbolt 4
Yes
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Keyboard backlit colour
RGB
Keyboard backlit zone
4-zone RGB
Keyboard language
German
Keyboard layout
QWERTZ
Market positioning
Gaming
Maximum internal memory
64 GB
Maximum refresh rate
240 Hz
Maximum turbo power
160 W
Memory clock speed
6400 MHz
Memory form factor
SO-DIMM
Memory layout (slots x size)
2 x 8
Memory slots
2x SO-DIMM
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
NPU performance up to
13 TOPs
Number of battery cells
4
Number of built-in speakers
2
Number of microphones
3
Number of SSDs installed
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card model
Intel Graphics
Operating system architecture
64-bit
Operating system installed
Windows 11 Home
Optical drive type
No
Panel type
OLED
Performance cores
8
Performance-core base frequency
2.4 GHz
Performance-core Max Turbo Frequency
5.2 GHz
Pointing device
Touchpad
Processor base power
55 W
Processor boost frequency
5.2 GHz
Processor cache
30 MB
Processor cores
20
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
255HX
Processor threads
20
Product colour
Black
Product type
Laptop
RGB colour space
DCI-P3
Sparsity support
Yes
SSD capacity
1000 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total processor performance up to
33 TOPs
Total SSDs capacity
1000 GB
Total storage capacity
1000 GB
Touchscreen
No
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity
2
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
2
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
Weight
2.3 kg
Wi-Fi standards
Wi-Fi 6E (802.11ax)
Width
356.78 mm
Windows Studio effects support
Yes
Price history over the last 6 months
Laptop Acer Predator Helios Neo 16S AI PHN16S-71-79LS — Intel Core Ultra 7 255HX, 16 inch WQXGA, 16GB DDR5, 1TB SSD, NVIDIA RTX 5060, Windows 11 Home
Current
R34,026
Lowest
R32,616
Highest
R38,272
Change 24H
-R77   0%
Week
-R1,772   -5%
Month
-R3,121   -8%

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