LANCOM LANcare Direct Advanced 24/7 Service Contract - M Class - 5 Years - ESD

The LANCOM LANcare Direct Advanced 24/7 service contract provides comprehensive support and advanced hardware replacement for your LANCOM M-class devices. With 5-year coverage and electronic software delivery (ESD), this service ensures maximum uptime and peace of mind for business-critical networks.

Advantages

Enjoy round-the-clock access to LANCOM technical experts, priority support, and advanced replacement of defective hardware. The service includes firmware and OS updates, remote support, and an online portal for incident management and knowledge base access. Activation is simple via online registration.

Suitable for

• Businesses and enterprises using LANCOM M-class devices
• Organizations requiring 24/7 technical support and rapid hardware replacement
• IT teams seeking proactive network maintenance and software updates

Key specifications

• Service Type: LANcare Direct Advanced
• Service Level: 24/7
• Covered Device Class: M (Medium)
• Service Duration: 5 Years
• Delivery Method: Electronic Software Delivery (ESD)
• Support Availability: 24 hours a day, 7 days a week
• Support Language: German, English
• Hardware Replacement: Advanced Replacement (e.g., Next Business Day)
• Software Updates: Included (Firmware, OS updates)
• Technical Support Access: Direct access to LANCOM technical experts
• Priority Support: Yes
• Remote Support: Yes
• Online Portal Access: Yes (for incident management, knowledge base)
• Incident Management: Included
• Escalation Management: Included
• Product Category: Service Contract
• Target Environment: Business, Enterprise
• Activation Requirement: Online registration via LANCOM portal

Recommendations

This service contract is ideal for businesses that rely on LANCOM M-class devices and need guaranteed support and fast hardware replacement to minimize downtime. The 5-year duration provides long-term coverage and predictable costs.