LANCOM LANcare Direct Advanced 24/7 Service - 5 Years (ESD)

The LANCOM LANcare Direct Advanced 24/7 Service provides comprehensive support and software updates for your LANCOM network devices. This 5-year service contract, delivered via Electronic Software Distribution (ESD), ensures your infrastructure remains secure and operational around the clock.

Advantages

With 24/7 technical support, advanced hardware replacement (next business day), and priority handling, you minimize downtime and maximize productivity. The service includes all firmware and security updates, keeping your devices protected against evolving threats.

Suitable for

• Businesses relying on LANCOM routers, switches, WLAN access points, and firewalls
• Organizations requiring high availability and rapid issue resolution
• IT teams that want predictable support costs and proactive maintenance

Key specifications

• Service Type: LANcare Direct Advanced
• Support Availability: 24 hours a day, 7 days a week (24/7)
• Service Duration: 5 Years
• Delivery Format: Electronic Software Distribution (ESD)
• Technical Support: Phone, Email, Web Portal
• Software Updates: Firmware, OS updates
• Security Updates: Included
• Hardware Replacement: Advanced Replacement (Next Business Day)
• Priority Support: Yes
• Remote Diagnostics: Yes
• Activation Requirement: Online Registration
• License Model: Subscription / Service Contract
• Language Support: English, German
• Geographical Coverage: Global (for ESD)

Recommendations

This service is ideal for mission-critical networks where every minute of downtime counts. Combine with LANCOM devices for a fully supported, high-performance network solution.