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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner

HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
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R8,277
+R13 Reward
Print in wide format like a Pro. Say hello to the wide format professional colour inkjet printer for your growing business from the World’s #1 Printer Company, paired with the easiest-to-use print app. From reports to drawings, easily share and print across multiple devices.[1,2]. HP Instant Ink eli... Read More
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Stock 5 Code 3838 Brand HP Model 53N95B Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, September 29
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
HP W2030XC/415X Toner Cartridge Black Contract. 7.5K Pages ISO/IEC 197
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HP W2030XC/415X Toner Cartridge Black Contract. 7.5K Pages ISO/IEC 197
R4,041
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HP W2032XC/415X Toner Cartridge Yellow Contract. 6K Pages ISO/IEC 1979
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HP W2032XC/415X Toner Cartridge Yellow Contract. 6K Pages ISO/IEC 1979
R4,910
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HP CF412XC/410X Toner Cartridge Yellow Contract. 5K Pages ISO/IEC 1979
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HP CF412XC/410X Toner Cartridge Yellow Contract. 5K Pages ISO/IEC 1979
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HP ENVY 6120e Wireless All-in-One Color Printer, Instant Ink; Photo printing
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HP ENVY 6120e Wireless All-in-One Color Printer, Instant Ink; Photo printing
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HP ENVY 6520e Wireless All-in-One Color Printer, Instant Ink; Photo printing
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HP ENVY 6520e Wireless All-in-One Color Printer, Instant Ink; Photo printing
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HP LaserJet Enterprise M406dn, Laser, 1200 x 1200 DPI, A4, 38 ppm, Duplex printing, Network ready
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HP LaserJet Enterprise M406dn, Laser, 1200 x 1200 DPI, A4, 38 ppm, Duplex printing, Network ready
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HP LaserJet Pro MFP 3102fdw Printer, Laser, Mono printing, 1200 x 1200 DPI, A4, Direct printing, White
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HP LaserJet Pro MFP 3102fdw Printer, Laser, Mono printing, 1200 x 1200 DPI, A4, Direct printing, White
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HP OfficeJet Pro 9730e Wireless All-in-One Color Printer, Instant Ink; Two-sided printing
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HP OfficeJet Pro 9730e Wireless All-in-One Color Printer, Instant Ink; Two-sided printing
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Multifunction Printer HP Color Laser MFP 179fwg Laser Color
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Multifunction Printer HP Color Laser MFP 179fwg Laser Color
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HP OfficeJet Mobile 250 Wireless All-in-One Color Printer, Copier, Scanner
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HP OfficeJet Mobile 250 Wireless All-in-One Color Printer, Copier, Scanner
R5,205
Ex Tax:R4,526
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Print in wide format like a Pro. Say hello to the wide format professional colour inkjet printer for your growing business from the World’s #1 Printer Company, paired with the easiest-to-use print app. From reports to drawings, easily share and print across multiple devices.[1,2]. HP Instant Ink eligible

Dynamic security enabled printer Certain HP printers are intended to work only with cartridges that have a new or reused HP chip or electronic circuitry. These printers use dynamic security measures to block cartridges using a non-HP chip or electronic circuitry. Periodic firmware updates will maintain the effectiveness of these measures and block cartridges that previously worked. Reused HP chips and electronic circuitry enable the use of reused, remanufactured, and refilled cartridges.

This is an HP+ enabled printer. Choose HP+ at product setup to activate benefits. HP+ requires an HP account, ongoing connection to the internet, and exclusive use of Original HP Ink cartridges for the life of the printer. More at: http://www.hp.com/plus

Easily achieve vibrant, screen-accurate prints

Print true-to-screen with the world’s first and only wide format printer with P3 for wider gamut vs. sRGB.[3]Scan/print/copy from your cloud storages like Google Drive or OneDrive with the easiest-to-use print app.[2]

Our best technology to stay connected and secure[4]

Stay connected with our most reliable Wi-Fi® - dual-band, self-healing - that automatically reconnects.[4]Help keep your network protected from cyberthreats with HP Wolf Pro Security.[4]Feel confident with solutions for your growing business that evolve with you, built on decades of experience.

Always be ready to print. Never run out of ink.[7]

With an Instant Ink subscription, you can get ink delivered directly to your door before you run out.[7]Save up to 70% with Instant Ink. Enroll to get ink with automatic delivery starting at £ 1.79 a month.[8,7]Get peace of mind with the flexibility to change plans or cancel anytime at no cost.[9]

Driving innovation with 30% recycled plastic[10]

Choose printers made with at least 30% recycled plastic.[10]For every page you print, HP protects, restores and manages forests in equal measure.[11]Recycle your Original HP ink cartridges after use for free with the HP Planet Partners program.[12]
Key Highlights
  • HP+; HP Instant Ink eligible; Wireless; Two-sided printing; Automatic document feeder; Print from phone or tablet; Scan to email; Scan to pdf; Touchscreen; Quiet mode
  • Print, copy, scan
  • Print speed up to 22 ppm (black) and 18 ppm (color)
  • Up to 1200 x 1200 rendered dpi
  • Thermal inkjet Colour printing
  • 4800 x 1200 DPI
  • Printing colours: Black, Cyan, Magenta, Yellow
  • A3 22 ppm
  • Colour copying Colour scanning
  • Mopria Print Service, Apple AirPrint
  • Direct printing
  • USB port Ethernet LAN Bluetooth
  • Internal memory: 512 MB Built-in processor
  • 14.6 kg
Specifications
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
All-In-One-multitasking
Yes
Auto document feeder (ADF)
Yes
Auto document feeder (ADF) input capacity
35 sheets
Auto fit function
Yes
Bluetooth
Yes
Booklet printing function
Yes
Borderless printing
Yes
Box contents
HP OfficeJet Pro 9720e Wide Format All-in-One Printer; HP 937 Setup Black Ink Cartridge; HP 937 Setup Cyan Ink Cartridge; HP 937 Setup Magenta Ink Cartridge; HP 937 Setup Yellow Ink Cartridge; Regulatory Flyer; Ink Caution Flyer; Power Cord; Setup Poster; Reference Guide; [For more information about fill and yield, see http://www.hp.com/go/learnaboutsupplies]
Built-in display
Yes
Built-in processor
Yes
Bundled software
HP Printer Software
Carbon emissions, end-of-life (kg of CO2e)
6
Carbon emissions, logistics (kg of CO2e)
5
Carbon emissions, manufacturing (kg of CO2e)
87
Cartridge(s) included
Yes
Certification
CISPR 32:2015+A1:2019/EN 55032:2015+A11:2020 Class B; CISPR 24:2010+A1:2015/EN 55024:2010+A1:2015; CISPR 35:2016/EN 55035:2017+A11:2020; EN IEC 61000-3-2:2019; EN 61000-3-2:2014; EN 61000-3-3:2013+A1:2019; FCC CFR 47, Part 15 Class B/ICES-003, Issue 7 Class B
Colour display
Yes
Colour name
Cement
Compatible operating systems
Windows 11; Windows 10; macOS 11 Big Sur; macOS 12 Monterey; macOS 13 Ventura; macOS 14 Sonoma; Linux; Chrome OS
Control type
Buttons, Touch
Copier resize
25 - 400%
Copying
Colour copying
Country of origin
China
Custom media length
127 - 420 mm
Custom media sizes
76 x 127 to 297 x 420 mm
Custom media width
76 - 297 mm
Digital sender
Yes
Direct printing
Yes
Display
CGD
Display diagonal
6.86 cm (2.7")
Document formats supported
PDF
Duplex printing
Yes
Duplex printing mode
Auto
Electromagnetic compatibility
CISPR 32:2015+A1:2019/EN 55032:2015+A11:2020 Class B; CISPR 24:2010+A1:2015/EN 55024:2010+A1:2015; CISPR 35:2016/EN 55035:2017+A11:2020; EN IEC 61000-3-2:2019; EN 61000-3-2:2014; EN 61000-3-3:2013+A1:2019; FCC CFR 47, Part 15 Class B/ICES-003, Issue 7 Class B
Envelope feeder
No
Envelopes sizes
C5, C6, DL
Ethernet LAN
Yes
General Product Safety Regulation (GPSR) URL
https://support.hp.com/gb-en/product/setup-user-guides/hp-officejet-pro-9720e-wide-format-all-in-one-series/model/2101505574?sku=53N95B
Greyscale levels
256
HP Dynamic security
Yes
HP GTIN (EAN/UPC)
198828360335, 196337488045, 196337488052
HP GTIN (EAN/UPC) with options
(623) 198828360335; (687) 196337488045; (BGM) 196337488052
HP Security tools
SSL/TLS (HTTPS); IPP over TLS; Pre-Shared Key Authentication for Wireless (PSK); Certificates configuration; Control panel lock; Password protect EWS; Signed firmware; Administrator settings
HP segment
Small medium business
ID-card copy function
Yes
Image formats supported
BMP, JPEG, PNG, TIFF
Included cartridge capacity (black)
800 pages
Included cartridge capacity (CMY)
420 pages
Input colour depth
24 bit
Internal memory
512 MB
ISO A-series sizes (A0...A9)
A3, A4, A5, A6
ISO C-series sizes (C0...C9)
C5, C6
JIS B-series sizes (B0...B9)
B5
Layers per pallet
6 pc(s)
Mac operating systems supported
Mac OS X 11.0 Big Sur, Mac OS X 12.0 Monterey, Mac OS X 13.0 Ventura, Mac OS X 14.0 Sonoma, MacOS
Manufacturer warranty
Standard one-year HP commercial hardware warranty. One-year extra HP warranty through HP+ activation at setup; and (3) One year bonus HP warranty through separate online registration, which must be completed at www.hp.com/eu/bonuswarranty/ within 60 days of printer purchase. For up to 3 years of warranty. Warranty and support options vary by product, country, and local legal requirements. See: http://www.hp.com/limitedwarranty.
Master (outer) cases per pallet layer
3 pc(s)
Maximum duty cycle
30000 pages per month
Maximum input capacity
250 sheets
Maximum internal memory
512 MB
Maximum ISO A-series paper size
A3
Maximum number of copies
99 copies
Maximum number of input trays
1
Maximum resolution
4800 x 1200 DPI
Maximum scan area
216 x 356 mm
Mobile printing technologies
Mopria Print Service, Apple AirPrint
Non-operating altitude
0 - 4500 m
Number of print cartridges
4
Number of print heads
4
Operating altitude
0 - 3000 m
Operating relative humidity (H-H)
20 - 80%
Operating temperature (T-T)
5 - 40 °C
Optical scanning resolution
1200 x 1200 DPI
Other operating systems supported
ChromeOS
Package depth
495 mm
Package height
408 mm
Package weight
19.5 kg
Package width
677 mm
Pallet dimensions (W x D x H)
1220 x 1015 x 2574 mm
Pallet dimensions (W x D x H) (imperial)
1219.2 x 1016 x 2573 mm (48 x 40 x 101.3")
Pallet gross weight
373 kg
Paper tray media types
Plain paper, Glossy paper, Photo paper, Recycled paper, Matte paper, Thick paper, Lightweight paper
Paper tray media weight
34 - 250 g/m²
Power consumption (off)
0.11 W
Power consumption (sleep)
1.17 W
Power consumption (standby)
4.67 W
Print resolution black
1200 x 1200 DPI
Print speed (black, draft quality, A4/US Letter)
34 ppm
Print speed (black, normal quality, A4/US Letter)
22 ppm
Print speed (colour, draft quality, A4/US Letter)
34 ppm
Print speed (colour, normal quality, A4/US Letter)
18 ppm
Print speed (ISO/IEC 24734) black
22 ppm
Print speed (ISO/IEC 24734) colour
18 ppm
Print technology
Thermal inkjet
Printing
Colour printing
Printing colours
Black, Cyan, Magenta, Yellow
Products per pallet
18 pc(s)
Recommended duty cycle
250 - 1500 pages per month
Recommended humidity operating range
25 - 75%
Recommended operating temperature range (T-T)
15 - 32 °C
Recommended system requirements
Microsoft Windows 11; 10; 32-bit or 64-bit; 2 GB available hard disk space; Internet connection; Microsoft Internet Explorer or Edge. Apple macOS v11 Big Sur; macOS v12 Monterey; macOS v13 Ventura; 2 GB HD; Internet required.
Replacement cartridges
HP 937 Black Original Ink Cartridge (~1,250 pages) 4S6W5N; HP 937 Cyan Original Ink Cartridge (~800 pages) 4S6W2N; HP 937 Magenta Original Ink Cartridge (~800 pages) 4S6W3N; HP 937 Yellow Original Ink Cartridge (~800 pages) 4S6W4N. HP EvoMore planned to be available April 2024: HP 937e EvoMore Black Original Ink Cartridge (~2,500 pages) 4S6W9N; HP 937e EvoMore Cyan Original Ink Cartridge (~1,650 pages) 4S6W6N; HP 937e EvoMore Magenta Original Ink Cartridge (~1,650 pages) 4S6W7N; HP 937e EvoMore Yellow Original Ink Cartridge (~1,650 pages) 4S6W8N. Actual yield varies considerably based on content of printed pages and other factors. For details, see https://www.hp.com/go/learnaboutsupplies
Scan drivers
TWAIN
Scan technology
CIS
Scan to
Software
Scanner type
Flatbed scanner
Scanning
Colour scanning
Security algorithms
SSL/TLS, HTTPS
Sound power level (printing)
6.8 dB
Storage temperature (T-T)
-40 - 60 °C
Sustainability certificates
EPEAT, Forest Stewardship Council (FSC)
Time to first page (black, normal)
12 s
Time to first page (colour, normal)
13 s
Total carbon emissions, w/o use phase (kg of CO2e)
2
Total carbon footprint (kg of CO2e)
100
Total input capacity
250 sheets
Total number of input trays
1
Total output capacity
75 sheets
UNSPSC-code
43212110
USB 2.0 ports quantity
1
USB port
Yes
Watermark printing
Yes
Weight
14.6 kg
Wi-Fi Direct
Yes
Wi-Fi standards
Wi-Fi 5 (802.11ac), Wi-Fi 4 (802.11n), 802.11g, 802.11b, 802.11a
Windows operating systems supported
Windows 10, Windows 11

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Price history over the last 6 months
HP OfficeJet Pro 9720e Wireless All-in-One Color Printer, Two-sided printing; Copier, Scanner
Current
R8,277
Lowest
R3,684
Highest
R8,277
Change 24H
+R4,579   +124%
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