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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Homematic IP Smart Home Underfloor Heating Starter Kit for 4 Rooms

Homematic IP Smart Home Underfloor Heating Starter Kit for 4 Rooms
Homematic IP Smart Home Underfloor Heating Starter Kit for 4 Rooms
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R10,900
The Homematic IP Starter Bundle for underfloor heating is the ideal entry into smart home heating control. This comprehensive kit allows you to control up to four rooms individually via the Homematic IP app, ensuring optimal comfort and energy efficiency. The system is expandable to suit your needs.... Read More
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Stock Out Of StockNo Stock Code 2889012 Brand HOMEMATIC IP Model 40-62-3852 Warranty 2 Years

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The Homematic IP Starter Bundle for underfloor heating is the ideal entry into smart home heating control. This comprehensive kit allows you to control up to four rooms individually via the Homematic IP app, ensuring optimal comfort and energy efficiency. The system is expandable to suit your needs.

Advantages

Individual room temperature control, easy installation, energy-saving features like window open detection and frost protection, and expandable up to 12 heating zones.

Suitable for

  • Smart home underfloor heating systems
  • New builds and retrofits
  • Homeowners looking to reduce heating costs

Key specifications

  • Product Type: Smart Home Underfloor Heating Starter Kit
  • Number of Rooms/Zones: Up to 4 rooms (expandable)
  • Communication Protocol: Homematic IP (868.3 MHz / 869.525 MHz)
  • Control Method: Homematic IP App (iOS/Android), WebUI, Local
  • Included Components: 1x Access Point (HmIP-HAP), 4x Wall Thermostat (HmIP-WTH-B), 1x Floor Heating Actuator 12-fold (HmIP-FALMOT-C12)
  • Access Point Power Supply: 5 V DC (via plug-in power supply)
  • Wall Thermostat Power Supply: 2x 1.5 V LR03/AAA batteries
  • Actuator Power Supply: 230 V AC, 50 Hz
  • Actuator Channels: 12 heating zones/outputs
  • Max. Switching Current (Actuator): 0.2 A per output, 2.4 A total
  • Wall Thermostat Display: LCD with backlight
  • Wall Thermostat Sensors: Temperature, Humidity
  • Actuator Mounting: DIN rail mounting
  • Wall Thermostat Mounting: Surface-mounted (screws or adhesive strips)
  • Operating Temperature Range: 0 to 50 °C
  • Protection Class: IP20
  • Connectivity (Access Point): Ethernet (RJ45)
  • System Features: Individual temperature profiles, Boost function, Window open detection, Frost protection, Child lock, Holiday mode

Recommendations

This starter bundle is perfect for those who want to start smart heating control with underfloor heating. The included components cover four rooms, and the system can be expanded later. Easy to install and configure via the Homematic IP app.

Specifications
Brand
Homematic
Category
Heating Controller
EAN
4029164142407
Model
40-62-3852
MPN
40-62-3852
Product type
Smart Home Underfloor Heating Starter Kit
Weight
2.1 kg
Price history over the last 6 months
Homematic IP Smart Home Underfloor Heating Starter Kit for 4 Rooms
Current
R10,900
Lowest
R10,544
Highest
R11,079
Change 24H
+R268   +3%
Week
+R283   +3%
Month
+R266   +2%

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