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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4

GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
36 mo.
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
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R9,596
+R11 Reward
The G27U gaming monitor features Dual Mode (4K 160Hz or FHD 320Hz), 1ms response time with SuperSpeed IPS, and 95% DCI-P3 color gamut. It supports HDMI 2.1 for console gaming at 4K/120Hz, includes Tactical Switch 2.0 for quick resolution changes, and offers full ergonomic adjustability with innovati... Read More
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Stock 8 Code 1718543 Brand GIGABYTE Model G27U EK Warranty 3 Years

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Estimated delivery Wednesday, September 30
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The G27U gaming monitor features Dual Mode (4K 160Hz or FHD 320Hz), 1ms response time with SuperSpeed IPS, and 95% DCI-P3 color gamut. It supports HDMI 2.1 for console gaming at 4K/120Hz, includes Tactical Switch 2.0 for quick resolution changes, and offers full ergonomic adjustability with innovative four-sided cooling.

GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4. Display diagonal: 68.6 cm (27"), Display resolution: 3840 x 2160 pixels, HD type: 4K Ultra HD, Display technology: LED, Response time: 1 ms, Native aspect ratio: 16:9, Viewing angle, horizontal: 178°, Viewing angle, vertical: 178°. VESA mounting, Height adjustment. Product colour: Black

Key Highlights
  • 27-inch SuperSpeed IPS panel with UHD resolution
  • Switch between 4K 160Hz and FHD 320Hz with Dual Mode
  • Supports DisplayHDR 400, AMD FreeSync Premium, and G-SYNC Compatible
  • Console gaming at 4K/ 120Hz via HDMI 2.1
  • Colour gamut: 95% DCI-P3/ 122% sRGB
  • Ergonomic design: Height, tilt, swivel, and pivot adjustments
  • 68.6 cm (27") LED SS-IPS
  • 4K Ultra HD 3840 x 2160 pixels 16:9
  • 320 Hz 1 ms 350 cd/m² 1000:1
  • NVIDIA G-SYNC AMD FreeSync Flicker-free technology
  • F 26 kWh 23.08 W
Specifications
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
Adjustable height (max)
13 cm
AMD FreeSync
Yes
AMD FreeSync type
FreeSync Premium
Anti-glare screen
Yes
Audio input
No
Backlight type
Edge LED
Brand specific technologies
Black Equalizer, Crosshair
Built-in camera
No
Built-in speaker(s)
No
Built-in USB hub
No
Cable lock slot
Yes
Cable lock slot type
Kensington
Cables included
AC, DisplayPort, HDMI, USB
Colour gamut
95%
Colour gamut standard
DCI-P3
Contrast ratio (typical)
1000:1
DCI-P3 coverage
95%
Depth (with stand)
192 mm
Depth (without stand)
59 mm
Detachable stand
Yes
Display brightness (typical)
350 cd/m²
Display diagonal
68.6 cm (27")
Display diagonal (metric)
69 cm
Display number of colours
1.07 billion colours
Display resolution
3840 x 2160 pixels
Display technology
LED
DisplayPort version
1.4
DisplayPorts quantity
1
DVI port
No
Energy consumption (HDR) per 1000 hours
54 kWh
Energy consumption (SDR) per 1000 hours
26 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
F
Energy efficiency scale
A to G
Feet colour
Black
Flicker-free technology
Yes
Front bezel colour
Black
HD type
4K Ultra HD
HDMI
Yes
HDMI ports quantity
2
HDMI version
2.1
Headphone out
Yes
Headphone outputs
1
Height (with stand)
515 mm
Height (without stand)
371 mm
Height adjustment
Yes
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
DisplayHDR 400
LED backlight
Yes
Low Blue Light technology
Yes
Market positioning
Gaming
Maximum refresh rate
320 Hz
Native aspect ratio
16:9
NVIDIA G-SYNC
Yes
NVIDIA G-SYNC type
G-SYNC Compatible
Package depth
169 mm
Package height
480 mm
Package type
Box
Package weight
9.54 kg
Package width
800 mm
Panel mounting interface
100 x 100 mm
Panel type
SS-IPS
Pivot
Yes
Pivot angle
90 - 90°
Pixel pitch
0.1554 x 0.1554 mm
Power consumption (off)
0.3 W
Power consumption (PowerSave)
0.3 W
Power consumption (standby)
0.5 W
Power consumption (typical)
23.08 W
Power supply type
Internal
Product colour
Black
Quick start guide
Yes
Response time
1 ms
Response time measurement type
GTG (Gray to Gray)
Screen shape
Flat
sRGB coverage (typical)
122%
Stand included
Yes
Supported graphics resolutions
3840 x 2160
Supported video modes
2160p
Swivel angle range
-15 - 15°
Swivelling
Yes
Tilt adjustment
Yes
Tilt angle range
-5 - 21°
Touchscreen
No
VESA mounting
Yes
Viewable size, horizontal
59.7 cm
Viewable size, vertical
33.6 cm
Viewing angle, horizontal
178°
Viewing angle, vertical
178°
Warranty period
3 year(s)
Weight (with stand)
6.96 kg
Weight (without stand)
5.35 kg
Width (with stand)
612 mm
Width (without stand)
612 mm

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Price history over the last 6 months
GIGABYTE G27U 27” 4K UHD Gaming Monitor - Dual Mode (4K 160Hz or FHD 320Hz), 3840 x 2160, 1ms, 350 cd/m², FreeSync Premium, DisplayHDR400, HDMI 2.1, Displayport 1.4
Current
R9,596
Lowest
R3,157
Highest
R9,596
Change 24H
+R4,049   +73%
Week
+R4,100   +75%
Month
+R4,059   +73%

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