G HP 5y ONS PDA PA DMR MWS (UF4H9E)

For HP desktop and workstation owners who need hardware support that goes beyond the standard warranty, this 5-year Onsite Post Defect Assistance service delivers next-business-day technician response and the security of defective media retention. If a critical storage drive fails, you keep it—no data leaves your control.

Advantages

This Care Pack extends your hardware warranty to a full five years with onsite service. A certified technician arrives the next business day during standard 9x5 hours, carrying parts and labor coverage. The standout benefit is Defective Media Retention: when a hard drive or SSD fails, the defective unit stays with you, ensuring sensitive data never leaves your premises. That’s essential for industries with strict data governance, such as healthcare, finance, or government.

Suitable for

• Businesses relying on HP ProDesk, EliteDesk, or Z-series workstations for daily operations.
• IT departments that require predictable support costs and minimal downtime.
• Organizations handling confidential data that cannot risk off-site disposal of failed storage media.
• Companies seeking a straightforward extension of their standard HP hardware warranty.

Key specifications

• Service duration: 5 years from activation.
• Coverage: Post Defect Assistance (PDA) for hardware defects after the standard warranty.
• Response: Next Business Day (NBD) onsite technician.
• Support hours: 9 hours per day, 5 days per week (9x5).
• Parts and labor: Included.
• Defective Media Retention: Customer retains failed storage media.
• Service delivery: Electronic activation via HP e-Care Pack.
• Eligible products: Select HP desktop and workstation models.

Recommendations

For maximum data security and operational continuity, pair this service with HP’s standard warranty at purchase. It’s ideal for fleets of desktops and workstations where hardware uptime is critical and data protection is non-negotiable.