G HP 5y ONS PDA DMR DT (UH9Z7E)

When a desktop PC fails, every hour of downtime costs your business money and momentum. This HP 5-Year Onsite Hardware Support service eliminates that risk by providing expert technician visits to your location, with a next business day response commitment. It extends the standard warranty to a full five years, ensuring your HP desktop fleet stays operational with minimal disruption.

Who is it for

This service is ideal for businesses, commercial enterprises, and organizations that rely on HP desktop PCs for daily operations and cannot afford extended downtime. It suits IT managers who need predictable support costs and guaranteed response times without maintaining in-house repair staff.

Main features

• Onsite hardware support: A certified technician comes to your site to diagnose and repair your HP desktop PC.
• Next business day response: Service is provided on the next business day after your call is logged, Monday to Friday, 9 hours per day.
• Post Defect Assistance (PDA): After a repair, you receive additional support to ensure the issue is fully resolved and the system is stable.
• Defective Media Retention (DMR): Keep your failed hard drives or SSDs to maintain control of sensitive data, ensuring compliance with data security policies.
• Parts and labor included: All necessary replacement parts and labor costs are covered for the duration of the service.
• Electronic registration: Activation is simple and quick, with coverage starting from the date of hardware purchase or Care Pack registration.

Specifications

• Service type: Onsite Hardware Support
• Service duration: 5 years
• Covered product type: Desktop PCs
• Service level agreement: Next Business Day Onsite Response
• Support hours: 9 hours a day
• Support days: Monday - Friday
• Parts and labor: Included
• Service delivery method: Onsite Technician Visit
• Product eligibility: New HP Desktop PCs
• Activation method: Electronic Registration
• Service start date: Date of hardware purchase or Care Pack registration
• Geographic coverage: Varies by region (e.g., EMEA, North America)
• Exclusions: Software support, accidental damage, consumables

Tips

Register your service as soon as you purchase your HP desktop to ensure seamless coverage from day one. Keep your service agreement number handy when requesting support to expedite the process. For maximum data security, take advantage of Defective Media Retention to retain failed drives that may contain sensitive information.