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Extend the protection of your HP Mobile Workstation with a comprehensive 3-year onsite hardware support service that includes next business day response, defective media retention, and travel coverage. This HP Care Pack service delivers professional-grade assistance, ensuring minimal downtime and maximum productivity for business and professional users who depend on their mobile workstations for critical tasks.

Advantages

This service provides onsite support with a next business day response time, available 9 hours a day, 5 days a week. It includes Defective Media Retention (DMR) and Post-Defective Drive Retention (PDA), allowing you to keep your failed hard drive or SSD to protect sensitive data. Travel support extends coverage when you are away from your primary location, ensuring you stay productive wherever your work takes you. Remote problem diagnosis and onsite parts and labor coverage are included, with service delivered electronically via Care Pack activation.

Suitable for

• Business professionals who rely on HP Mobile Workstations for demanding applications
• Organizations requiring predictable IT support costs and rapid hardware repair
• Users who handle sensitive data and need to retain defective storage media for security compliance
• Mobile workers who travel frequently and need support beyond their home office

Key specifications

• Service type: Onsite hardware support
• Duration: 3 years
• Response time: Next business day (NBD)
• Service availability: 9 hours per day, 5 days per week (9x5)
• Coverage: Parts and labor
• Included features: Defective Media Retention (DMR), Post-Defective Drive Retention (PDA), Travel Support
• Supported product type: HP Mobile Workstations
• Problem diagnosis: Remote and onsite
• Service delivery method: Electronic (Care Pack activation)
• Geographic coverage: Local (within country/region of purchase)
• Activation requirement: Online registration with HP
• Service upgrade from: Standard limited warranty
• Target audience: Business and professional users
• Product family: HP Care Pack

Recommendations

For maximum protection of your HP Mobile Workstation investment, register this Care Pack immediately after purchase. Ensure your device is eligible and activate the service online to begin coverage. This service is ideal for professionals who cannot afford downtime and require secure handling of failed storage media.