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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Fellow Carter Cold Tumbler 473 ml Slate Grey

Fellow Carter Cold Tumbler 473 ml Slate Grey
Fellow Carter Cold Tumbler 473 ml Slate Grey
Fellow Carter Cold Tumbler 473 ml Slate Grey
Fellow Carter Cold Tumbler 473 ml Slate Grey
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R808
The Fellow Carter Cold Tumbler is a premium insulated tumbler designed to keep your cold beverages refreshingly cold for hours. Crafted with double-wall vacuum insulation and a durable 18/8 stainless steel body, this tumbler is perfect for everyday use at home, in the office, or on the go. Its sleek... Read More
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Stock Out Of StockNo Stock Code 2841089 Brand FELLOW Model 840228804413 Warranty 2 Years

Shipping & Returns

The Fellow Carter Cold Tumbler is a premium insulated tumbler designed to keep your cold beverages refreshingly cold for hours. Crafted with double-wall vacuum insulation and a durable 18/8 stainless steel body, this tumbler is perfect for everyday use at home, in the office, or on the go. Its sleek slate grey matte finish and splash-resistant sip lid combine style with functionality.

Advantages

Enjoy up to 18+ hours of cold retention thanks to advanced vacuum insulation. The sweat-proof design ensures no condensation, keeping your hands and surfaces dry. The splash-resistant sip lid provides easy drinking while minimizing spills, and the seamless interior is easy to clean. BPA-free materials guarantee safe use.

Suitable for

  • Cold beverages such as water, iced coffee, iced tea, and soft drinks
  • Daily hydration at home, office, or during travel
  • Outdoor activities like picnics, hikes, and commutes

Key specifications

  • Capacity: 473 ml (16 oz)
  • Body Material: 18/8 Stainless Steel
  • Insulation: Double-wall Vacuum Insulation
  • Cold Retention: Up to 18+ hours
  • Lid: Splash-resistant Sip Lid (BPA-free plastic)
  • Gasket: Silicone
  • Finish: Matte Powder Coat
  • Colour: Slate Grey
  • Dimensions: Height 190 mm, Base Diameter 77 mm, Mouth Diameter 69 mm
  • Weight: 300 g
  • Car Cup Holder Compatible: Yes
  • Cleaning: Hand wash recommended

Recommendations

For best performance, pre-chill your tumbler before use. Hand wash the body and lid to maintain the matte finish and prolong the life of the product. Avoid carbonated beverages as pressure may cause leakage.

Specifications
Brand
Fellow
Category
Tumbler & Thermal Cup
EAN
840228804413
Height
190 mm
Material
18/8 Stainless Steel
Model
Carter Cold Tumbler
MPN
840228804413
Net weight
300 g
Producer
Fellow
Producer product family
Carter Cold
Producer product name
Carter Cold Tumbler 473 ml Slate Grey
Product type
Cold Drink Tumbler
Type
Tumbler
Warranty
2 years
Weight
0.42 kg
Price history over the last 6 months
Fellow Carter Cold Tumbler 473 ml Slate Grey
Current
R808
Lowest
R724
Highest
R869
Change 24H
+R82   +11%
Week
+R81   +11%
Month
+R51   +7%

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