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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Fanvil i16V Stainless Steel IP65 SIP Video Intercom Door Phone with PoE

Fanvil i16V Stainless Steel IP65 SIP Video Intercom Door Phone with PoE
Fanvil i16V Stainless Steel IP65 SIP Video Intercom Door Phone with PoE
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R4,188
The Fanvil i16V is a robust SIP video intercom door phone designed for outdoor use, featuring a stainless steel housing with IP65 dust and water resistance and IK10 vandal-proof protection. It supports SIP 2.0 protocols and offers high-quality audio and video communication with a 720p camera and wid... Read More
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Stock Out Of StockNo Stock Code 3049150 Brand Fanvil Model I16V Warranty 2 Years

Shipping & Returns

The Fanvil i16V is a robust SIP video intercom door phone designed for outdoor use, featuring a stainless steel housing with IP65 dust and water resistance and IK10 vandal-proof protection. It supports SIP 2.0 protocols and offers high-quality audio and video communication with a 720p camera and wide-angle lens. Power can be supplied via PoE (802.3af) or 12V DC, making installation flexible.

Advantages

Durable stainless steel construction ensures longevity in harsh environments. The IP65 and IK10 ratings guarantee protection against dust, water, and vandalism. With PoE support, installation is simplified by eliminating the need for separate power cabling. The built-in noise reduction and wide temperature range (-40°C to 70°C) ensure reliable operation in extreme conditions.

Suitable for

  • Apartment buildings and gated communities
  • Office entrances and commercial facilities
  • Industrial sites requiring robust access control
  • Residential homes with outdoor intercom needs

Key specifications

  • Brand: Fanvil
  • Model: i16V
  • Product Type: SIP Video Intercom / Door Phone
  • Housing Material: Stainless Steel
  • IP Rating: IP65
  • IK Rating: IK10
  • Ethernet Port: 1 x RJ45 (10/100 Mbps)
  • PoE: IEEE 802.3af
  • Camera Resolution: 720p (1280x720)
  • Field of View: 110° Horizontal, 57° Vertical
  • Audio Codecs: G.711a/u, G.723.1, G.726-32K, G.729AB, G.722
  • Video Codec: H.264
  • Security: TLS, SRTP, OpenVPN, 802.1x
  • Network Protocols: IPv4, HTTP/HTTPS, FTP/TFTP, ARP, ICMP, DNS, DHCP, PPPoE, LLDP, NTP, STUN, L2TP
  • Operating Temperature: -40°C to 70°C
  • Power Supply: PoE or 12V DC
  • Relay Output: 1 (for door control)

Recommendations

For optimal performance, use a PoE switch or injector compliant with IEEE 802.3af. Ensure proper wall mounting with the included bracket for flush or surface installation. Pair with a compatible SIP server for full functionality.

Specifications
AC input frequency
50/60
AC input voltage
12
Bluetooth
No
Brand
Fanvil
Cables included
Mounting bracket, screws, quick start guide
Category
General Intercom Systems
Colour name
Silver
Display diagonal
2.8
Display resolution
1280 x 720
Display technology
CMOS
EAN
6937295601688
Ethernet LAN
Yes
Manual
Yes
Market positioning
Outdoor
Model
i16V
MPN
I16V
Native aspect ratio
16:9
Operating temperature (T-T)
-40 - 70
Power consumption (max)
5
Power consumption (standby)
2
Product colour
Silver
Storage temperature (T-T)
-40 - 70
Weight
0.85 kg
Wi-Fi
No
Price history over the last 6 months
Fanvil i16V Stainless Steel IP65 SIP Video Intercom Door Phone with PoE
Current
R4,188
Lowest
R4,140
Highest
R4,188
Change 24H
+R48   +1%
Week
+R48   +1%
Month
—   

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