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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi

Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
Epson EcoTank ET-3850 Inkjet A4 4800 x 1200 DPI 33 ppm Wi-Fi
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R14,417
Epson EcoTank ET-3850, Inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Black Epson EcoTank ET-3850. Print technology: Inkjet, Printing: Colour printing, Maximum resolution: 4800 x 1200 DPI, Print speed (colour, normal quality, A4/US Letter): 20 ppm. Scanning: Colour scanning, Optical... Read More
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Stock Out Of StockNo Stock Code 132213 Brand EPSON Model C11CJ61402 Warranty 2 Years

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Epson EcoTank ET-3850, Inkjet, Colour printing, 4800 x 1200 DPI, A4, Direct printing, Black

Epson EcoTank ET-3850. Print technology: Inkjet, Printing: Colour printing, Maximum resolution: 4800 x 1200 DPI, Print speed (colour, normal quality, A4/US Letter): 20 ppm. Scanning: Colour scanning, Optical scanning resolution: 1200 x 2400 DPI. Duplex functions: Print. Maximum ISO A-series paper size: A4. Wi-Fi. Direct printing. Product colour: Black

Key Highlights
  • Home & office Inkjet Colour printing
  • 4800 x 1200 DPI
  • Printing colours: Black
  • A4 33 ppm
  • Colour scanning
  • Apple AirPrint
  • Direct printing
  • USB port Wi-Fi Ethernet LAN
  • 6.7 kg
Specifications
AC input frequency
50 - 60 Hz
AC input voltage
220 - 240 V
All-In-One-multitasking
Yes
Auto document feeder (ADF)
Yes
Auto document feeder (ADF) input capacity
30 sheets
Borderless printing
Yes
Borderless printing media sizes
10x15, 13x18, 20x25
Built-in display
Yes
Cables included
AC
Cartridge(s) included
Yes
Colour display
Yes
Country of origin
Philippines
Depth
347 mm
Direct printing
Yes
Display
LCD
Display diagonal
6.1 cm (2.4")
Document formats supported
PDF
Duplex functions
Print
Duplex print speed (black, normal quality, A4/US Letter)
6.5 ppm
Duplex print speed (colour, normal quality, A4/US Letter)
4.5 ppm
Duplex print speed (ISO/IEC 24734, A4) black
6.5 ppm
Duplex print speed (ISO/IEC 24734, A4) colour
4.5 ppm
Duplex printing
Yes
Duplex printing mode
Auto
Duplex scanning
No
Energy Star Typical Electricity Consumption (TEC)
0.15 kWh/week
Envelopes sizes
10, C6, DL
Ethernet LAN
Yes
Faxing
No
Harmonized System (HS) code
84433100
Height
231 mm
Image formats supported
BMP, JPEG, PICT, TIFF, PNG
Included cartridge capacity (black)
14000 pages
Included cartridge capacity (CMY)
5200 pages
ISO A-series sizes (A0...A9)
A4, A5, A6
ISO B-series sizes (B0...B9)
B5, B6
Mac operating systems supported
Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Market positioning
Home & office
Maximum ISO A-series paper size
A4
Maximum resolution
4800 x 1200 DPI
Mobile printing technologies
Apple AirPrint
Number of print cartridges
4
Number of users
4 user(s)
Optical scanning resolution
1200 x 2400 DPI
Package depth
505 mm
Package height
310 mm
Package weight
8.87 kg
Package width
410 mm
Pallet gross weight
0 g
Pallet weight (UK)
0 g
Paper tray media types
Plain paper
Photo paper sizes
9x13,10x15,13x18,13x20,20x25
Power consumption (copying)
12 W
Power consumption (off)
0.2 W
Power consumption (ready)
5.3 W
Power consumption (sleep)
0.9 W
Print head nozzles
400 nozzles black, 128 nozzles per colour
Print speed (black, normal quality, A4/US Letter)
33 ppm
Print speed (colour, normal quality, A4/US Letter)
20 ppm
Print speed (ISO/IEC 24734) black
15.5 ppm
Print speed (ISO/IEC 24734) colour
5 ppm
Print technology
Inkjet
Printing
Colour printing
Printing colours
Black
Printing method
Epson PrecisionCore
Product colour
Black
Products per pallet
20 pc(s)
Products per pallet (UK)
30 pc(s)
Quantity per pack
1 pc(s)
Scan technology
CIS
Scan to
Cloud
Scanner type
Flatbed & ADF scanner
Scanning
Colour scanning
Security algorithms
64-bit WEP, 128-bit WEP, WPA-PSK, WPA-TKIP, WPA2-PSK, WPA2-AES
Server operating systems supported
Windows Server 2003 R2, Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016
Time to first page (black, normal)
9 s
Time to first page (colour, normal)
15 s
Total input capacity
250 sheets
Total number of input trays
1
Total output capacity
30 sheets
USB port
Yes
Weight
6.7 kg
Wi-Fi
Yes
Width
375 mm
Windows operating systems supported
Windows 10, Windows 7, Windows 8, Windows Vista, Windows XP, Windows XP Professional

Leaflet

Open Leaflet

Manual

Open Manual
Price history is not available yet
We are still collecting enough daily price data for this product.

Independent reviews by tech media

digitaltrends.comAlan
8/10

“Epson's EcoTank ET-3850 is a compact and affordable all-in-one printer that comes with a two-year supply of ink. That's enough to catch the eye of anyone that prints often and it's particularly attractive to those with home businesses.”

Pros
  • Quite fast for an inkjet tank printer
  • Good photo quality on glossy
  • Includes up to two years of ink
  • Low ink cost per page
  • Compact, attractive design
Cons
  • No duplex scanning
  • Slow scan speeds
  • Rare Wi-Fi connection issues
Read the full review at digitaltrends.com →
t3.comDavid
8/10

Verdict: There's a lot to like about the Epson EcoTank ET-3850 once you get past the high upfront cost, the actual ongoing ink costs are very low, plus it's a unit that will give you reliable, fast, good quality printing, scanning and copying. It's not quite perfe...

Pros
  • Ink tanks will last you
  • Good quality printing
  • On-board display
Cons
  • Tedious setup process
  • Not the most well-built
Read the full review at t3.com →
itpro.co.ukSimon
8/10

“Epson's EcoTank ET-3850 is an inkjet multifunction printer (MFP) aimed at the home office. It's a three-in-one machine, offering print, scan and copy functionality, but not faxing.”

Read the full review at itpro.co.uk →
techradar.comJim

Verdict: Epson has pitched this three-in-one printer perfectly at the home office. It's relatively compact, given its high capacity for ink, and it has all the essential functionality of a business printer on board. It's a pity there's no touchscreen, USB Host por...

Pros
  • High ink capacity
  • Plenty of ink in box
  • Strong app support
  • Great print quality
Cons
  • No touchscreen
  • No USB Host port
  • No dual scan
  • Flimsy build quality
Read the full review at techradar.com →

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