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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium

DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
36 mo.
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
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Dell Pro 16 Plus PB16250 is a 16" clamshell laptop with a 1920 × 1200 Full HD+ touchscreen and a slim aluminium chassis. It is powered by an Intel Core Ultra 7 266V processor and Intel Arc 140V graphics, paired with 16 GB LPDDR5x memory and a 512 GB SSD. The device runs Windows 11 Pro, supports mode... Read More
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Stock 5 Code 1397253 Brand DELL Model BTO211_PB16250_EMEA Warranty 3 Years

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Estimated delivery Thursday, October 8
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Dell Pro 16 Plus PB16250 is a 16" clamshell laptop with a 1920 × 1200 Full HD+ touchscreen and a slim aluminium chassis. It is powered by an Intel Core Ultra 7 266V processor and Intel Arc 140V graphics, paired with 16 GB LPDDR5x memory and a 512 GB SSD. The device runs Windows 11 Pro, supports modern wireless connectivity including Wi‑Fi 7 and Bluetooth, and weighs approximately 1.84 kg, making it suitable for professional multitasking, office workflows and light creative tasks.

Advantages

The combination of an 8‑core Intel Core Ultra 7 266V CPU and Intel Arc 140V graphics provides responsive performance for productivity applications, video playback and light content creation. The 16" FHD+ 16:10 touchscreen offers additional screen area and touch input for intuitive navigation and improved document viewing. LPDDR5x memory and NVMe SSD storage deliver fast application loading and snappy system responsiveness, while the aluminium body ensures a durable, professional appearance. Native Windows 11 Pro enables business features such as enhanced security and device management.

Suitable for

  • Office productivity and multitasking with spreadsheets, email and presentations
  • Remote work and videoconferencing
  • Content consumption and light photo or video editing
  • On‑the‑go use where a balance of performance and portability is needed

Key specifications

  • Display: 16" (40.6 cm) Full HD+ (1920 × 1200), IPS, 16:10, touchscreen
  • Processor: Intel Core Ultra 7 266V, 8 cores
  • Graphics: Intel Arc 140V integrated/entry discrete-class graphics
  • Memory: 16 GB LPDDR5x
  • Storage: 512 GB SSD (NVMe)
  • Connectivity: Wi‑Fi 7 (802.11be), Bluetooth
  • Operating system: Windows 11 Pro (64-bit)
  • Chassis: Aluminium, colour: aluminium
  • Weight: approximately 1.84 kg
  • Battery and power: 55 Wh battery with 65 W charging support

How to use

Start the laptop by opening the lid and pressing the power button; sign in to Windows 11 Pro with your user credentials or corporate account. Use the touchscreen for direct interaction with compatible apps or pair an external mouse and keyboard for extended productivity. Store files on the internal 512 GB SSD and organize work folders to maintain performance. Connect to networks via Wi‑Fi 7 or Bluetooth accessories as required. For prolonged battery life, adjust power settings in Windows and lower screen brightness when full performance is not needed.

Recommendations

For reliable day‑to‑day performance, keep Windows and drivers up to date, use the built‑in power profiles to balance battery and performance, and perform periodic SSD maintenance such as enabling TRIM in the operating system. When using creative applications, close unnecessary background apps to free memory and consider external storage for large media projects.

Key Highlights
  • Office productivity and multitasking with spreadsheets, email and presentations
  • Remote work and videoconferencing
  • Content consumption and light photo or video editing
  • On‑the‑go use where a balance of performance and portability is needed
  • Display: 16" (40.6 cm) Full HD+ (1920 × 1200), IPS, 16:10, touchscreen
  • Processor: Intel Core Ultra 7 266V, 8 cores
  • Graphics: Intel Arc 140V integrated/entry discrete-class graphics
  • Memory: 16 GB LPDDR5x
  • Storage: 512 GB SSD (NVMe)
  • Connectivity: Wi‑Fi 7 (802.11be), Bluetooth
  • Operating system: Windows 11 Pro (64-bit)
  • Chassis: Aluminium, colour: aluminium
  • Weight: approximately 1.84 kg
  • Battery and power: 55 Wh battery with 65 W charging support
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
AI software frameworks supported by NPU
DirectML, OpenVINO, Windows ML, ONNX RT, WebNN
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Cirrus Logic CS42L43
Battery capacity
55 Wh
Battery charge indicator
Yes
Bluetooth
Yes
Brand specific technologies
Control Vault 3+, TNR
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
2.552
Carbon emissions, energy usage (kg of CO2e)
19.372
Carbon emissions, logistics (kg of CO2e)
5.452
Carbon emissions, manufacturing (kg of CO2e)
88.508
Card reader integrated
Yes
Colour gamut
45%
Combo headphone/mic port
Yes
Compatible memory cards
MicroSD (TransFlash)
Contrast ratio (typical)
1000:1
Copilot key
Yes
Copilot+ PC
Yes
Depth
251.4 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
1920 x 1200 pixels
Face recognition
Yes
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
2560 x 1440 pixels
Front camera resolution (numeric)
5.2 MP
GPU performance up to
66 TOPs
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height
21.4 mm
Height (front)
1.99 cm
Height (rear)
2.06 cm
Housing material
Aluminium
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Intel® vPro™ Platform Eligibility
Yes
Internal memory
16 GB
Internal memory type
LPDDR5x-SDRAM
Keyboard backlit
Yes
Low Power Efficient-core Base Frequency
2200 MHz
Low Power Efficient-core Max Turbo Frequency
3.7 GHz
Low Power Efficient-cores
4
Maximum internal memory
16 GB
Maximum refresh rate
60 Hz
Maximum turbo power
37 W
Memory data transfer rate
8533 MT/s
Memory form factor
On-board
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
Non-operating altitude
-15.2 - 10668 m
Non-operating shock
160 G
Non-operating vibration
1.3 G
NPU performance up to
48 TOPs
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel Arc Graphics
On-board graphics card model
Intel Arc Graphics 140V
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
10 - 90%
Operating shock
110 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 35 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Performance cores
4
Performance-core base frequency
2.2 GHz
Performance-core Max Turbo Frequency
5 GHz
Pixel density
142 ppi
Pointing device
Touchpad
PowerShare
Yes
Processor base power
17 W
Processor boost frequency
5 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
8
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
266V
Processor threads
8
Product colour
Aluminium
Product type
Laptop
RGB colour space
NTSC
Sparsity support
Yes
Speaker power
2 W
SSD capacity
512 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Thunderbolt 4 ports quantity
2
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total carbon footprint (kg of CO2e)
116
Total processor performance up to
118 TOPs
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
Yes
Trial software
Microsoft Office Trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
27 W
Video capturing speed
30 fps
Weight
1.84 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
5760 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax), Wi-Fi 7 (802.11be)
Width
358 mm
Windows Studio effects support
Yes
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 7 BE201
WWAN
Upgradable

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Price history over the last 6 months
DELL Pro 16 Plus PB16250 Copilot+ PC Intel Core Ultra 7 266V Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro Aluminium
Current
R43,040
Lowest
R26,606
Highest
R43,236
Change 24H
-R196   0%
Week
+R693   +2%
Month
+R16,417   +62%

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