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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum

DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
36 mo.
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
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R33,874
+R136 Reward
DELL Pro 16 PC16255, AMD Ryzen AI 7 PRO, 3.5 GHz, 40.6 cm (16"), 1920 x 1200 pixels, 32 GB, 512 GB DELL Pro 16 PC16255. Product type: Laptop, Form factor: Clamshell. Processor family: AMD Ryzen AI 7 PRO, Processor model: 350, Processor frequency: 3.5 GHz. Display diagonal: 40.6 cm (16"), HD type: F... Read More
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Stock 5 Code 305037 Brand DELL Model BTO604_PC16255_EMEA Warranty 3 Years

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Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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DELL Pro 16 PC16255, AMD Ryzen AI 7 PRO, 3.5 GHz, 40.6 cm (16"), 1920 x 1200 pixels, 32 GB, 512 GB

DELL Pro 16 PC16255. Product type: Laptop, Form factor: Clamshell. Processor family: AMD Ryzen AI 7 PRO, Processor model: 350, Processor frequency: 3.5 GHz. Display diagonal: 40.6 cm (16"), HD type: Full HD+, Display resolution: 1920 x 1200 pixels, Touchscreen. Internal memory: 32 GB, Internal memory type: DDR5-SDRAM. Total storage capacity: 512 GB, Storage media: SSD. Operating system installed: Windows 11 Pro. Product colour: Platinum

Key Highlights
  • Laptop Clamshell Platinum
  • AMD Ryzen AI 7 PRO 350 3.5 GHz Processor cores: 8
  • Touchscreen 40.6 cm (16") Full HD+ 1920 x 1200 pixels IPS 16:10
  • 32 GB DDR5-SDRAM 1 x 32 GB
  • 512 GB SSD
  • AMD Radeon 860M
  • Wi-Fi 6E (802.11ax) Ethernet LAN 10,100,1000 Mbit/s Bluetooth
  • 55 Wh 65 W
  • Windows 11 Pro 64-bit
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
High Definition Audio
Battery capacity
55 Wh
Battery recharge time
4 h
Bluetooth
Yes
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
3.04
Carbon emissions, energy usage (kg of CO2e)
25.08
Carbon emissions, logistics (kg of CO2e)
6.072
Carbon emissions, manufacturing (kg of CO2e)
97.812
Colour gamut
45%
Colour name
Platinum Silver Color (Metallic Finish)
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
Copilot key
Yes
DC-in jack
Yes
Depth
251.8 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
1920 x 1200 pixels
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
Front camera resolution (numeric)
2.07 MP
Hall sensor
Yes
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.89 cm
Height (rear)
2.08 cm
Infrared (IR) camera
Yes
Internal memory
32 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
M.2 SSD size
2230 (22 x 30 mm)
Maximum internal memory
64 GB
Maximum refresh rate
60 Hz
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
1 x 32 GB
Memory slots
2
Mobile network connection
No
Native aspect ratio
16:10
Neural processor unit (NPU)
AMD Ryzen AI
Non-operating altitude
-15.2 - 10668 m
NPU performance up to
50 TOPs
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
Yes
NVMe
Yes
On-board graphics card
Yes
On-board graphics card model
AMD Radeon 860M
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
0 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Pixel density
141 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5 mm
PowerShare
Yes
Privacy camera
Yes
Privacy type
Privacy shutter
Processor boost frequency
5 GHz
Processor cache
24 MB
Processor cache type
L2 & L3
Processor cores
8
Processor family
AMD Ryzen AI 7 PRO
Processor frequency
3.5 GHz
Processor generation
AMD Ryzen AI PRO 300 Series
Processor manufacturer
AMD
Processor model
350
Processor threads
16
Product colour
Platinum
Product type
Laptop
RGB colour space
NTSC
Speaker power
2.5 W
SSD capacity
512 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total carbon footprint (kg of CO2e)
132
Total processor performance up to
66 TOPs
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
Yes
Trial software
McAfee Business Protection 1-year,Microsoft Office Trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
45 W
USB4 Gen 3x2 ports quantity
2
Video capturing speed
30 fps
Weight
1.94 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
2400 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax)
Width
358 mm
WLAN controller manufacturer
MediaTek
WLAN controller model
MediaTek MT7922

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Price history over the last 6 months
DELL Pro 16 PC16255 AMD Ryzen AI 7 PRO 350 Laptop 40.6 cm (16 inch) Touchscreen Full HD+ 32 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Platinum
Current
R33,874
Lowest
R32,227
Highest
R34,641
Change 24H
+R421   +1%
Week
+R705   +2%
Month
+R1,463   +5%

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