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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey

DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
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DELL Pro 13 Premium PA13250, Intel Core Ultra 7, 33.8 cm (13.3"), 2560 x 1600 pixels, 32 GB, 512 GB, Windows 11 Pro DELL Pro 13 Premium PA13250. Product type: Laptop, Form factor: Clamshell. Processor family: Intel Core Ultra 7, Processor model: 268V. Display diagonal: 33.8 cm (13.3"), HD type: Qua... Read More
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Stock 10 Code 1725266 Brand DELL Model GGGGR Warranty 2 Years

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Estimated delivery Monday, October 5
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DELL Pro 13 Premium PA13250, Intel Core Ultra 7, 33.8 cm (13.3"), 2560 x 1600 pixels, 32 GB, 512 GB, Windows 11 Pro

DELL Pro 13 Premium PA13250. Product type: Laptop, Form factor: Clamshell. Processor family: Intel Core Ultra 7, Processor model: 268V. Display diagonal: 33.8 cm (13.3"), HD type: Quad HD+, Display resolution: 2560 x 1600 pixels, Touchscreen. Internal memory: 32 GB, Internal memory type: LPDDR5x-SDRAM. Total storage capacity: 512 GB, Storage media: SSD. On-board graphics card model: Intel Arc Graphics 140V. Operating system installed: Windows 11 Pro. Product colour: Grey

Key Highlights
  • Premium Laptop Clamshell Grey
  • Intel Core Ultra 7 268V Processor cores: 8
  • Touchscreen 33.8 cm (13.3") Quad HD+ 2560 x 1600 pixels IPS WVA LED backlight 16:10
  • 32 GB LPDDR5x-SDRAM
  • 512 GB SSD
  • Intel Arc Graphics 140V
  • Wi-Fi 7 (802.11be) Bluetooth
  • Lithium-Ion (Li-Ion) 60 Wh
  • Windows 11 Pro 64-bit
Specifications
AC adapter included
No
Accelerometer
Yes
AI software frameworks supported by NPU
DirectML, OpenVINO, Windows ML, ONNX RT, WebNN
Antenna type
2x2
Anti-reflective coating
Yes
Anti-smudge coating
Yes
Audio chip
Cirrus CS42L43 / Cirrus CS35L56
Audio system
High Definition Audio
Battery capacity
60 Wh
Battery recharge time
4 h
Battery technology
Lithium-Ion (Li-Ion)
Battery weight
215 g
Bluetooth
Yes
Brand specific technologies
Express Charge Boost capable, TNR, Battery-saving Mini-LED, Zero-lattice Keyboard
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Card reader integrated
No
Colour gamut
100%
Combo headphone/mic port
Yes
Contrast ratio (typical)
1500:1
Copilot key
Yes
Copilot+ PC
Yes
Depth
208.9 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
500 cd/m²
Display diagonal
33.8 cm (13.3")
Display glass type
Gorilla Glass
Display resolution
2560 x 1600 pixels
Display technology marketing name
ComfortView Plus
Ethernet LAN
No
Face recognition
Yes
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera resolution
2560 x 1440 pixels
Front camera resolution (numeric)
8 MP
GPU performance up to
66 TOPs
Hall sensor
Yes
HD type
Quad HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.66 cm
Height (rear)
1.72 cm
Housing material
Magnesium
Infrared (IR) camera
Yes
Intel® Evo™ Platform Verified
Yes
Intel® Thunderbolt 4
Yes
Intel® vPro™ Platform Eligibility
Yes
Internal memory
32 GB
Internal memory type
LPDDR5x-SDRAM
Keyboard backlit
Yes
Keyboard language
German
LED backlight
Yes
Low Power Efficient-core Base Frequency
2200 MHz
Low Power Efficient-core Max Turbo Frequency
3.7 GHz
Low Power Efficient-cores
4
M.2 SSD size
2230 (22 x 30 mm)
Market positioning
Premium
Maximum internal memory
32 GB
Maximum refresh rate
60 Hz
Maximum turbo power
37 W
Memory data transfer rate
8533 MT/s
Memory form factor
On-board
Mobile network connection
No
Motherboard chipset
Intel SoC
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
Non-operating altitude
-15.2 - 10668 m
Non-operating shock
160 G
Non-operating vibration
1.3 G
NPU performance up to
48 TOPs
Number of battery cells
3
Number of built-in speakers
4
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
No
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel Arc Graphics
On-board graphics card model
Intel Arc Graphics 140V
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
10 - 90%
Operating shock
110 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 35 °C
Operating vibration
0.66 G
Optical drive type
No
Panel type
IPS WVA
Performance cores
4
Performance-core base frequency
2.2 GHz
Performance-core Max Turbo Frequency
5 GHz
Pixel density
227 ppi
Pointing device
Touchpad
PowerShare
Yes
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
17 W
Processor boost frequency
5 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
8
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
268V
Processor threads
8
Product colour
Grey
Product type
Laptop
RGB colour space
sRGB
Sparsity support
Yes
Speaker power
2 W
SSD capacity
512 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
SSD memory type
TLC
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Sustainability certificates
TCO, ENERGY STAR, EPEAT Climate +, EPEAT Gold
Thunderbolt 4 ports quantity
2
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total processor performance up to
118 TOPs
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
Yes
Trial software
Activate Your Microsoft 365 For A 30 Day Trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB charging voltage
20,5,9,15 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
100 W
USB Type-C required charging power (min)
27 W
Video capturing speed
30 fps
Weight
1.07 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi certified
Yes
Wi-Fi standards
802.11a, Wi-Fi 5 (802.11ac), Wi-Fi 7 (802.11be), 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 6E (802.11ax)
Width
296 mm
Windows Studio effects support
Yes
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 7 BE201

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Price history over the last 6 months
DELL Pro 13 Premium PA13250 Copilot+ PC Intel Core Ultra 7 268V Laptop 33.8 cm (13.3 inch) Touchscreen Quad HD+ 32 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Current
R64,800
Lowest
R39,120
Highest
R65,250
Change 24H
-R103   0%
Week
+R34   +0%
Month
+R25,456   +65%

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