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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro

Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
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R16,447
The Alienware AC16250 is a 16" gaming clamshell laptop with a 16:10 WQXGA (2560 x 1600) WVA display, Intel Core 5 210H processor with 8 cores, 16 GB DDR5 (2 x 8 GB) RAM and a 512 GB SSD. It features NVIDIA GeForce RTX 3050 discrete graphics alongside integrated Intel graphics, a 60 Wh Li‑Ion battery... Read More
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Stock Out Of StockNo Stock Code 2572909 Brand DELL Model AC16250_RPLH-R_005 Warranty 2 Years

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The Alienware AC16250 is a 16" gaming clamshell laptop with a 16:10 WQXGA (2560 x 1600) WVA display, Intel Core 5 210H processor with 8 cores, 16 GB DDR5 (2 x 8 GB) RAM and a 512 GB SSD. It features NVIDIA GeForce RTX 3050 discrete graphics alongside integrated Intel graphics, a 60 Wh Li‑Ion battery with a 130 W adapter, Windows 11 Pro 64-bit, and advanced connectivity including Wi‑Fi 7, Bluetooth and Gigabit Ethernet. The chassis comes in Indigo colour and the laptop is intended for demanding gaming and productive tasks.

Advantages

The combination of an Intel Core 5 210H 8‑core processor, 16 GB of DDR5 memory and an NVIDIA GeForce RTX 3050 provides balanced performance for modern games and creative applications. The 16" WQXGA 16:10 WVA display gives increased vertical workspace compared with 16:9 panels. A 512 GB SSD offers fast system boot and application load times, while Wi‑Fi 7 and wired Gigabit Ethernet ensure low‑latency network connections. Windows 11 Pro provides business features and security suitable for professional use.

Suitable for

  • Gaming at medium to high settings
  • Content creation (photo/video editing, streaming)
  • Software development and multitasking
  • Business users who need Windows 11 Pro features

Key specifications

  • Model: Alienware AC16250
  • Display: 16" WQXGA (2560 x 1600) WVA, 16:10
  • Processor: Intel Core 5 210H, 8 cores
  • Memory: 16 GB DDR5 (2 x 8 GB)
  • Storage: 512 GB SSD
  • Graphics: NVIDIA GeForce RTX 3050 (6 GB) + Intel Graphics
  • Battery: Lithium‑Ion 60 Wh, adapter 130 W
  • Connectivity: Wi‑Fi 7 (802.11be), Bluetooth, Ethernet 10/100/1000 Mbps
  • OS: Windows 11 Pro 64‑bit
  • Colour: Indigo
  • Weight: 2.49 kg

How to use

Charge the laptop using the supplied 130 W adapter until the battery indicator shows full. Use the Windows 11 Pro setup wizard on first boot to configure user accounts, privacy settings and network connections. Install the latest NVIDIA drivers from the official website for best graphics performance and update Windows regularly. For gaming, set desired graphics presets in game settings; for creative work, configure display colour profile and application preferences as needed.

Recommendations

For sustained gaming or heavy workloads, place the laptop on a hard, flat surface to ensure proper ventilation and consider using a cooling pad. Keep system drivers and Windows updates current and back up important data from the 512 GB SSD to an external drive or cloud storage.
Key Highlights
  • Gaming at medium to high settings
  • Content creation (photo/video editing, streaming)
  • Software development and multitasking
  • Business users who need Windows 11 Pro features
  • Model: Alienware AC16250
  • Display: 16" WQXGA (2560 x 1600) WVA, 16:10
  • Processor: Intel Core 5 210H, 8 cores
  • Memory: 16 GB DDR5 (2 x 8 GB)
  • Storage: 512 GB SSD
  • Graphics: NVIDIA GeForce RTX 3050 (6 GB) + Intel Graphics
  • Battery: Lithium‑Ion 60 Wh, adapter 130 W
  • Connectivity: Wi‑Fi 7 (802.11be), Bluetooth, Ethernet 10/100/1000 Mbps
  • OS: Windows 11 Pro 64‑bit
  • Colour: Indigo
  • Weight: 2.49 kg
Specifications
AC adapter frequency
50 - 60
AC adapter included
Yes
AC adapter input voltage
100 - 240
AC adapter output voltage
19.5
AC adapter power
130 W
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
High Definition Audio
Battery capacity
60 Wh
Battery charge indicator
Yes
Battery recharge time
3 h
Battery technology
Lithium-Ion (Li-Ion)
Battery voltage
11.7 V
Battery weight
215 g
Bluetooth
Yes
Built-in microphone
Yes
Colour gamut
100 %
Colour name
Interstellar Indigo
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
DC-in jack
Yes
Depth
265.43 mm
Discrete graphics card
Yes
Discrete graphics card memory
6 GB
Discrete graphics card model
NVIDIA GeForce RTX 3050
Discrete graphics memory type
GDDR6
Display brightness
300 cd/m²
Display diagonal
16 "
Display resolution
2560 x 1600
Display technology marketing name
ComfortView Plus
Efficient cores
4
Efficient-core base frequency
1.6 GHz
Efficient-core Max Turbo Frequency
3.6 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10, 100, 1000
Fast charging
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
HD
Front camera resolution
1280 x 720
Front camera resolution (numeric)
0.92 MP
HD type
WQXGA
HDMI ports quantity
1
HDMI version
2.1
Height (front)
18.61 mm
Height (rear)
15.2 mm
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Low Blue Light technology
Yes
M.2 SSD size
2230 (22 x 30 mm)
Market positioning
Gaming
Maximum internal memory
16 GB
Maximum refresh rate
120 Hz
Maximum turbo power
115 W
Memory data transfer rate
5200 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
2 x 8
Memory slots
2
Mobile network connection
No
Native aspect ratio
16:10
Non-operating altitude
-15.2 - 10668
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
Operating altitude
-15.2 - 3048
Operating relative humidity (H-H)
10 - 90
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 35
Operating vibration
0.66 G
Optical drive type
No
Panel type
WVA
Performance cores
4
Performance-core base frequency
2.2 GHz
Pixel density
189 ppi
Pointing device
Touchpad
Processor base power
45 W
Processor boost frequency
4.8 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
8
Processor family
Intel Core 5
Processor generation
Intel Core (Series 2)
Processor manufacturer
Intel
Processor model
210H
Processor threads
12
Product colour
Indigo
Product type
Laptop
RGB colour space
sRGB
Speaker power
2.5 W
SSD capacity
512 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
5 - 95
Storage temperature (T-T)
-40 - 65
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
No
Trial software
McAfee+ Premium 1Yr,Microsoft Office Trial
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
2
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
90 W
USB Type-C required charging power (min)
90 W
Video capturing speed
30 fps
Weight
2.49 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax), Wi-Fi 7 (802.11be)
Width
356.98 mm
WLAN controller manufacturer
MediaTek
Price history over the last 6 months
Laptop Alienware AC16250 16 inch Intel Core 5 210H 16GB 512GB NVIDIA RTX 3050 Windows 11 Pro
Current
R16,447
Lowest
R15,943
Highest
R16,447
Change 24H
+R475   +3%
Week
+R325   +2%
Month
—   

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