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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White

Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
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R2,748
+R8 Reward
Alienware Tri Mode Wireless Gaming Headset is built for long, comfortable gaming sessions and offers tactile audio precision with Dolby Atmos®. Designed for comfort Featuring a 45mm-wide headband and an easy-to-adjust sliding suspension, unlock your optimal fit. ... Read More
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Stock 3 Code 304284 Brand DELL Model AW725H-W-DEAM Warranty 2 Years

Shipping & Returns

Estimated delivery Friday, October 2
You will be kept updated through our detailed tracking system
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Alienware Tri Mode Wireless Gaming Headset is built for long, comfortable gaming sessions and offers tactile audio precision with Dolby Atmos®.
Designed for comfort

Designed for comfort

Featuring a 45mm-wide headband and an easy-to-adjust sliding suspension, unlock your optimal fit.

Spacious. Breathable. Soft.

Boasting spacious ear cups and soft, memory foam pads covered in breathable fabric, long gaming sessions are a breeze.
Spacious. Breathable. Soft.
Immersive gaming audio

Immersive gaming audio

Equipped with Dolby Atmos®, a technology capable of creating a three-dimensional audio environment, so you can play with precision.

Personalise your lighting

AlienFX syncs with Alienware Command Center to provide a customisable array of RGB lighting.
Personalise your lighting
Leveled-up audio

Leveled-up audio

Hear every detail40mm Hi-Res Certified Drivers deliver a wider range of frequencies, ensuring you’ll catch every footstep crisply and clearly.Communicate clearlyA retractable mic with AI noise cancellation removes background noise to keep your conversation loud and clear.Precise audio tuningOn-headset balance control allows you to flexibly tune your chat and in-game audio without leaving the game.

Uncompromised performance

Tri-mode connectivityExperience lag-free audio when you connect to your PC via our 2.4GHz USB-C wireless dongle, plugged-in to compatible gaming consoles with the 3.5mm jack or connect wirelessly to any Bluetooth® enabled device.Tactile controlsMake easy in-game adjustments with on-headset controls for volume, mic mute and on/off.Impressive battery lifeGet in the zone and stay there for up to 55 hours via Bluetooth® or up to 30 hours via 2.4GHz USB-C wireless dongle with RGB on. When power runs low, jump back in quickly with USB-C capabilities that provide up to 6 hours of play after a 15-minute fast charge.
Uncompromised performance
Key Highlights
  • Black, White Gaming Head-band Headset
  • Wired & Wireless 3.5 mm connector USB connectivity Bluetooth 5.3 RF connectivity 30 m
  • Circumaural 20 - 40000 Hz 32 Ω
  • Microphone type: Boom
  • Built-in battery 750 mAh
Specifications
3.5 mm connector
Yes
AC adapter included
No
Audio adapters included
USB
Backlight
Yes
Backlight colour
Multicolour
Battery capacity
750 mAh
Battery life
75 h
Battery type
Built-in battery
Bluetooth
Yes
Bluetooth version
5.3
Cables included
Audio (3.5mm), USB Type-A to USB Type-C
Colour name
Lunar Light
Compatibility
Alienware x17 R2 Alienware x15 R2 Alienware x14 R1 Alienware x14 R2 Alienware x16 Alienware x16 R2 Alienware m18 Alienware m18 R2 Alienware m16 Alienware m16 R2 Alienware m15 R7 Alienware m17 R5 Alienware m17 R5 AMD Alienware Aurora R16 Alienware Aurora R15 Alienware Aurora R15 AMD Dell G15 5530 Dell G15 5535 Dell G16 7630 Alienware Aurora R13 Alienware Aurora Ryzen Edition R14 Alienware Aurora R12 Dell G16 7620 Dell G15 5525 Dell G15 5520 Dell G15 5521 Third-party/Non-Alienware systems
Connectivity technology
Wired & Wireless
Continuous audio playback time
75 h
Continuous audio playback time (ANC off)
75 h
Continuous audio playback time (ANC on)
35 h
Control type
Buttons, Rotary
Depth
183.9 mm
Detachable microphone
Yes
Dolby technologies
Dolby Atmos
Driver type
Dynamic
Driver unit
4 cm
Ear coupling
Circumaural
Ear pad material
Memory foam
Ear pads
Yes
Fast charging
Yes
Fast charging time
15 min
Folding microphone
Yes
Frequency band
2.4 GHz
Headphone frequency
20 - 40000 Hz
Headset type
Binaural
Height
214.4 mm
Impedance
32 Ω
LED indicators
Yes
Maximum input power
50 mW
Microphone direction type
Unidirectional
Microphone mute
Yes
Microphone noise-canceling
Yes
Microphone type
Boom
Mobile operating systems supported
Android, iOS
Noise canceling
Yes
Number of microphones
1
Operating keys
Mute
Operating relative humidity (H-H)
5 - 90%
Operating temperature (T-T)
5 - 40 °C
Product colour
Black, White
Product type
Headset
Quantity
1
Receiver included
Yes
Rechargeable battery
Yes
Recommended usage
Gaming
RF connectivity
Yes
Signal-to-Noise Ratio (SNR)
53 dB
Storage temperature (T-T)
-5 - 45 °C
Talk time
55 h
USB connectivity
Yes
USB connector
USB Type-C
USB Type-C charging port
Yes
USB Type-C required charging power (max)
7.5 W
USB Type-C required charging power (min)
2.5 W
Volume control
Rotary
Warranty period
2 year(s)
Wearing style
Head-band
Weight
348 g
Width
111.7 mm
Windows operating systems supported
Yes
Wireless range
30 m
Wireless receiver interface
USB Type-C

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Price history over the last 6 months
Alienware AW725H Headset Wired & Wireless Head-band Gaming USB Type-C Bluetooth Black, White
Current
R2,748
Lowest
R2,473
Highest
R2,984
Change 24H
+R248   +10%
Week
+R272   +11%
Month
+R60   +2%

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