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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows

Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
36 mo.
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
0 reviews • Write a review
R14,428
+R54 Reward
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows The Dell 16 DC16250 | Carbon Black | 16 inch is a notebook tablet pc e book warranty from Dell. Highlights include dept... Read More
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Stock 20 Code 1718506 Brand DELL Model DC16250_RPLU-R_012 Warranty 3 Years

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Estimated delivery Thursday, October 1
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Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows

The Dell 16 DC16250 | Carbon Black | 16 inch is a notebook tablet pc e book warranty from Dell. Highlights include depth of 250.6 mm, a black finish and width of 357.3 mm.

Specifications

  • Battery capacity: 41 Wh
  • Battery technology: Lithium Polymer (LiPo)
  • Colour gamut: 45%
  • Contrast ratio (typical): 1000:1
  • Depth: 250.6 mm
  • Display diagonal: 40.6 cm (16")
  • Display resolution: 1920 x 1200 pixels
  • Fingerprint reader: Yes
  • Form factor: Clamshell
  • HD type: Full HD+
  • Internal memory: 16 GB
  • Internal memory type: DDR5-SDRAM
  • Memory form factor: SO-DIMM
  • Memory layout (slots x size): 2 x 8 GB
  • Native aspect ratio: 16:10
  • Operating relative humidity (H-H): 10 - 90%
  • Panel type: WVA
  • Pixel density: 141 ppi
  • Storage relative humidity (H-H): 5 - 95%
  • Storage temperature (T-T): -40 - 70 °C
  • Total storage capacity: 512 GB
  • Touchscreen: No
  • Wi-Fi standards: 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax)

Genuine Dell product — MPN: DC16250_RPLU-R_012 · EAN: 5397321027805.

Specifications
@TDPart Nbr
DC16250_RPLU-R_012
ACadapterfrequency
50 - 60 Hz
ACadapterinputvoltage
100 - 240 V
ACadapterpower
65 W
Antennatype
2x2
Antiglarescreen
Yes
Batterycapacity
41 Wh
Batterytechnology
Lithium Polymer (LiPo)
Bluetooth
Yes
Brand
Dell
Category
Notebook Tablet Pc E Book Warranty
Colourgamut
45%
Comboheadphonemicport
Yes
Depth
250.6 mm
Discretegraphicscard
No
Discretegraphicscardmodel
Not available
Display diagonal
16"
Displaybrightness
300 cd/m²
Displaydiagonal
40.6 cm (16")
Displayresolution
1920 x 1200 pixels
EAN
5397321027805
Efficientcore Max Turbo Frequency
3.8 GHz
Efficientcores
8
Formfactor
Clamshell
Frontcamera
Yes
HDMIportsquantity
1
HDMIversion
1.4
HDtype
Full HD+
Internalmemory
16 GB
Internalmemorytype
DDR5-SDRAM
Keyboardbacklit
Yes
Localization
US English
Maximuminternalmemory
32 GB
Maximumturbopower
55 W
Memoryformfactor
SO-DIMM
Mobilenetworkconnection
No
Model
DC16250_RPLU-R_012
MPN
DC16250_RPLU-R_012
Numberof SSDsinstalled
1
Numberofbatterycells
3
Numberofbuiltinspeakers
2
Numerickeypad
Yes
NVMe
Yes
Onboard GPUmanufacturer
Intel
Onboardgraphicscard
Yes
Onboardgraphicscardfamily
Intel® Graphics
Onboardgraphicscardmodel
Intel® Graphics
Operatingsysteminstalled
Windows 11 Pro
Opticaldrivetype
No
Paneltype
WVA
Performancecore Max Turbo Frequen
5 GHz
Performancecores
2
Pointingdevice
Touchpad
Processorbasepower
15 W
Processorboostfrequency
5 GHz
Processorcache
12 MB
Processorcachetype
Smart Cache
Processorcores
10
Processorfamily
Intel Core 5
Processormanufacturer
Intel
Processormodel
120U
Processorthreads
12
Product colour
Black
Product Picture1
https://www.tdbaltic.ee/images/products/DELL/DC16250_RPLU-R_012_2.jpg
Product Picture6
https://www.tdbaltic.ee/images/products/DELL/DC16250_RPLU-R_012_7.jpg
Product Picture7
https://www.tdbaltic.ee/images/products/DELL/DC16250_RPLU-R_012_8.jpg
Product Picture8
https://www.tdbaltic.ee/images/products/DELL/DC16250_RPLU-R_012_9.jpg
Product type
Ssd
Productcolour
Black
Productcondition
Original
Producttype
Laptop
Resolution
1920 x 1200
RGBcolourspace
NTSC
Short Desc
Dell 16 DC16250/ Core 5 -120U/16GB/512GB SSD/16" FHD+/Intel Graphics/WLAN + BT/Backlit Kb/W11 Pro/3yrs Prosupport
Size
16 inch
SSDcapacity
512 GB
SSDinterface
PCI Express 4.0
Storagemedia
SSD
Top Wi Fistandard
Wi-Fi 6 (802.11ax)
Total SSDscapacity
512 GB
Totalstoragecapacity
512 GB
Touchscreen
No
Trusted Platform Module TPM
Yes
Trusted Platform Module TPMversio
2.0
USB32Gen131Gen1Type Aportsquant
2
USBPower Delivery USBPD
Yes
USBType Cchargingport
Yes
USBType CDisplay Port Alternate Mo
Yes
Warranty
36 months
Wi Fistandards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax)
Width
357.3 mm
WLANcontrollermanufacturer
Realtek
WLANcontrollermodel
Realtek RTL8852BE
Price history over the last 6 months
Dell 16 DC16250 | Carbon Black | 16 inch | 2K | 1920 x 1200 pixels | Anti-glare | Intel Core 5 | 120U | 16 GB | DDR5 | Solid-state drive capacity 512 GB | Intel Graphics | Windows
Current
R14,428
Lowest
R13,665
Highest
R18,049
Change 24H
-R57   0%
Week
+R742   +5%
Month
+R422   +3%

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