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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic

Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
0 reviews • Write a review
R23,106
+R61 Reward
Samsung S27FG814SU is a 27" (68.6 cm) OLED computer monitor with 4K Ultra HD resolution (2160 x 3840) and a flat screen. The display offers a native 16:9 aspect ratio, very fast 0.03 ms response time, wide 178° viewing angles and a high contrast ratio typical for OLED panels. The monitor includes VE... Read More
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Stock 20 Code 1733051 Brand SAMSUNG Model LS27FG814SUXEN Warranty 2 Years

Shipping & Returns

Estimated delivery Monday, October 5
You will be kept updated through our detailed tracking system
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ASUS ROG Strix XG27UCG computer monitor 68.6 cm (27 inch) 3840 x 2160 pixels 4K Ultra HD LCD Black
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Samsung S27FG814SU is a 27" (68.6 cm) OLED computer monitor with 4K Ultra HD resolution (2160 x 3840) and a flat screen. The display offers a native 16:9 aspect ratio, very fast 0.03 ms response time, wide 178° viewing angles and a high contrast ratio typical for OLED panels. The monitor includes VESA mounting and height adjustment and comes in a metallic finish.

Advantages

The OLED panel delivers deep blacks and a high contrast ratio, while 4K Ultra HD resolution provides detailed images. A 240 Hz refresh rate combined with an extremely low response time reduces motion blur for fast-moving content. AMD FreeSync and flicker-free technology help minimise screen tearing and eye strain. The metallic design with height adjustment and VESA compatibility supports versatile placement and ergonomic setup.

Suitable for

Key specifications

How to use

Install the monitor on a desk or mount it using a compatible VESA bracket, adjust the height for a comfortable viewing position, and connect to a computer or other source using the recommended video and power cables. Use the monitor's on-screen menu to set resolution to 4K, enable AMD FreeSync if supported by your GPU, and select preferred picture presets or manual color and brightness adjustments based on your task.

Recommendations

For accurate color-critical work, allow the display to warm up for a short period and use hardware calibration tools if precise color fidelity is required. When gaming, enable the 240 Hz refresh rate and low-latency modes in both the monitor settings and your graphics card control panel for best performance.
Key Highlights
  • Professional photo and video editing requiring high contrast and color depth
  • High-resolution content consumption and multitasking
  • Fast-paced gaming and esports with high refresh rates
  • Office work with adjustable ergonomics and VESA mounting
  • Display diagonal: 68.6 cm (27")
  • Resolution: 2160 x 3840 pixels (4K Ultra HD)
  • Display technology: OLED
  • Aspect ratio: 16:9
  • Refresh rate: 240 Hz
  • Response time: 0.03 ms
  • Typical brightness: 250 cd/m²
  • Typical contrast ratio: 1,000,000:1
  • Viewing angles: 178° horizontal / 178° vertical
  • Screen shape: Flat
  • VESA mounting: Yes
  • Built-in speakers: No
  • Energy consumption (SDR): 45 kWh per 1000 hours
  • Energy efficiency class (SDR/HDR): G / G
  • Product colour: Metallic
Specifications
AC input voltage
100 - 240 V
Adjustable height (max)
12 cm
AMD FreeSync
Yes
AMD FreeSync type
FreeSync Premium Pro
Brand specific technologies
Black Equalizer
Built-in camera
No
Built-in speaker(s)
No
Cables included
AC, DisplayPort, HDMI
Colour gamut
99%
Colour gamut standard
DCI-P3
Contrast ratio (typical)
1000000:1
Depth (with stand)
263.5 mm
Depth (without stand)
49.2 mm
Display brightness (typical)
250 cd/m²
Display diagonal
68.6 cm (27")
Display diagonal (metric)
68 cm
Display number of colours
1 billion colours
Display resolution
2160 x 3840 pixels
Display technology
OLED
DisplayPort out version
1.4
DisplayPorts quantity
1
Energy consumption (HDR) per 1000 hours
52 kWh
Energy consumption (SDR) per 1000 hours
45 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
G
Energy efficiency scale
A to G
Flicker-free technology
Yes
Game features
Super Arena Gaming UX, Ultrawide GameView
Game mode
Yes
HD type
4K Ultra HD
HDCP
Yes
HDCP version
2.2
HDMI
Yes
HDMI ports quantity
2
HDMI version
2.1
Height (with stand)
554.2 mm
Height (without stand)
353.8 mm
Height adjustment
Yes
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
High Dynamic Range 10+ Gaming (HDR10 Plus Gaming)
Market positioning
Gaming
Maximum refresh rate
240 Hz
Native aspect ratio
16:9
Number of upstream ports
3
Number of USB Type-B upstream ports quantity
1
NVIDIA G-SYNC
No
Operating relative humidity (H-H)
10 - 80%
Operating temperature (T-T)
10 - 40 °C
Package depth
464 mm
Package height
200 mm
Package type
Box
Package weight
9.5 kg
Package width
684 mm
Panel mounting interface
100 x 100 mm
Picture-in-Picture
Yes
Pivot
Yes
Pivot angle
-92 - 92°
Power cable length
1.5 m
Power consumption (off)
0.3 W
Power consumption (standby)
0.5 W
Power consumption (typical)
45 W
Power supply type
External
Product colour
Metallic
Response time
0.03 ms
Response time measurement type
GTG (Gray to Gray)
Screen shape
Flat
Swivel angle range
-30 - 30°
Swivelling
Yes
Tilt adjustment
Yes
Tilt angle range
-2 - 25°
Touchscreen
No
USB Type-A downstream ports quantity
2
VESA mounting
Yes
Viewing angle, horizontal
178°
Viewing angle, vertical
178°
Wall mountable
Yes
Weight (with stand)
6.9 kg
Weight (without stand)
3.8 kg
Width (with stand)
611.7 mm
Width (without stand)
611.7 mm

Energy label

Open Energy label

Leaflet

Open Leaflet
Price history over the last 6 months
Computer monitor Samsung S27FG814SU 27 inch 4K UHD OLED 2160×3840, 0.03 ms, 178° viewing, VESA, height adjustable, metallic
Current
R23,106
Lowest
R15,348
Highest
R27,688
Change 24H
-R462   -2%
Week
+R7,735   +50%
Month
+R6,992   +43%

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