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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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CAPTIVA Advanced Gaming I97-836CH 16 inch QHD+ 165Hz Gaming Laptop - Intel Core i7-14650HX, 32GB DDR5, 1TB SSD, GeForce RTX 5060 8GB, Windows 11 Pro

CAPTIVA Advanced Gaming I97-836CH 16 inch QHD+ 165Hz Gaming Laptop - Intel Core i7-14650HX, 32GB DDR5, 1TB SSD, GeForce RTX 5060 8GB, Windows 11 Pro
CAPTIVA Advanced Gaming I97-836CH 16 inch QHD+ 165Hz Gaming Laptop - Intel Core i7-14650HX, 32GB DDR5, 1TB SSD, GeForce RTX 5060 8GB, Windows 11 Pro
0 reviews • Write a review
R47,659
+R195 Reward
The CAPTIVA Advanced Gaming I97-836CH pairs a 16-core Intel Core i7-14650HX with an NVIDIA GeForce RTX 5060 8GB, delivering smooth frame rates on a 16-inch QHD+ 165Hz IPS-level panel. 32GB of DDR5 memory and a 1TB NVMe SSD keep load times short, while Windows 11 Pro adds enterprise-grade features. W... Read More
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Stock 14 Code 3517764 Brand CAPTIVA Model 97836 Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
Payment options
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The CAPTIVA Advanced Gaming I97-836CH pairs a 16-core Intel Core i7-14650HX with an NVIDIA GeForce RTX 5060 8GB, delivering smooth frame rates on a 16-inch QHD+ 165Hz IPS-level panel. 32GB of DDR5 memory and a 1TB NVMe SSD keep load times short, while Windows 11 Pro adds enterprise-grade features. Wi-Fi 6E and Bluetooth 5.3 ensure low-latency connectivity for competitive play.

Highlights

  • Intel Core i7-14650HX (16 cores, up to 5.2 GHz)
  • 32GB DDR5 RAM, 1TB NVMe PCIe SSD
  • NVIDIA GeForce RTX 5060 8GB GDDR6
  • 16" QHD+ (2560 x 1600) IPS-level, 165Hz
  • Windows 11 Pro, Wi-Fi 6E, Bluetooth 5.3

In daily use

The backlit gaming keyboard and high-refresh display make long sessions comfortable, while dual M.2 NVMe slots allow storage expansion. The 16:10 aspect ratio offers extra vertical space for work and play.

Full specifications

  • Processor: Intel Core i7-14650HX, 16 cores (8P+8E), up to 5.2 GHz
  • Memory: 32GB DDR5, 2x SODIMM slots
  • Storage: 1TB NVMe PCIe SSD, 2x M.2 NVMe slots
  • Graphics: NVIDIA GeForce RTX 5060, 8GB GDDR6
  • Display: 16.0" QHD+ (2560 x 1600), IPS-level, 165Hz
  • Operating System: Windows 11 Pro
  • Wireless: Wi-Fi 6E (802.11ax), Bluetooth 5.3
  • Keyboard: Backlit gaming keyboard
  • Webcam: Integrated HD webcam
  • Audio: High-definition audio, stereo speakers

Final note

A balanced gaming laptop with a fast 165Hz QHD+ screen and RTX 5060 graphics for high-refresh gaming.

Specifications
Bluetooth
Yes
Bluetooth version
5.3
Brand
CAPTIVA
Category
Gaming Laptop
Discrete graphics card memory
8 GB
Display diagonal
16 inch
Display resolution
2560 x 1600
EAN
4046373978368
HD type
QHD+
Internal memory
32 GB
Internal memory type
DDR5
LED backlight
Yes
Maximum internal memory
32 GB
Memory form factor
SODIMM
Memory slots
2
Model
Advanced Gaming I97-836CH
MPN
97836
Native aspect ratio
16:10
Operating system installed
Windows 11 Pro
Panel type
IPS-level
Processor family
Intel Core i7
Processor frequency
5.2 GHz
Product colour
Black
Product type
Gaming Laptop
Weight
1 kg
Wi-Fi
Yes
Wi-Fi standards
Wi-Fi 6E (802.11ax)
Price history over the last 6 months
CAPTIVA Advanced Gaming I97-836CH 16 inch QHD+ 165Hz Gaming Laptop - Intel Core i7-14650HX, 32GB DDR5, 1TB SSD, GeForce RTX 5060 8GB, Windows 11 Pro
Current
R47,659
Lowest
R47,659
Highest
R47,722
Change 24H
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