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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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CAPTIVA Advanced Gaming I94-383GE 16 inch WQXGA 240Hz Gaming Laptop - Intel Core i7-14650HX, 16GB DDR5, 500GB SSD, GeForce RTX 4060, Windows 11 Home

CAPTIVA Advanced Gaming I94-383GE 16 inch WQXGA 240Hz Gaming Laptop - Intel Core i7-14650HX, 16GB DDR5, 500GB SSD, GeForce RTX 4060, Windows 11 Home
CAPTIVA Advanced Gaming I94-383GE 16 inch WQXGA 240Hz Gaming Laptop - Intel Core i7-14650HX, 16GB DDR5, 500GB SSD, GeForce RTX 4060, Windows 11 Home
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R41,467
+R169 Reward
The CAPTIVA Advanced Gaming I94-383GE pairs a 16-inch WQXGA 240Hz display with Intel's 14th Gen Core i7-14650HX and an NVIDIA GeForce RTX 4060, delivering high-frame-rate gaming in a chassis built for sustained performance.HighlightsIntel Core i7-14650HX processor with 16 cores and 24 threadsNVIDIA ... Read More
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Stock 14 Code 3518079 Brand CAPTIVA Model 94383 Warranty 2 Years

Shipping & Returns

Estimated delivery Wednesday, October 7
You will be kept updated through our detailed tracking system
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The CAPTIVA Advanced Gaming I94-383GE pairs a 16-inch WQXGA 240Hz display with Intel's 14th Gen Core i7-14650HX and an NVIDIA GeForce RTX 4060, delivering high-frame-rate gaming in a chassis built for sustained performance.

Highlights

  • Intel Core i7-14650HX processor with 16 cores and 24 threads
  • NVIDIA GeForce RTX 4060 with 8GB GDDR6 VRAM
  • 16GB DDR5 RAM and 500GB NVMe PCIe SSD
  • 16.0-inch IPS panel with 2560x1600 resolution and 240Hz refresh rate
  • Windows 11 Home pre-installed

In daily use

The 240Hz IPS display keeps fast-paced titles smooth, while the RTX 4060 handles modern games at the native WQXGA resolution. Wi-Fi 6E and Bluetooth 5.2 provide low-latency wireless, and the RGB backlit keyboard is ready for late-night sessions. Thunderbolt 4, three USB-A ports, HDMI 2.1, and Gigabit Ethernet cover external displays and wired peripherals.

Full specifications

  • Processor: Intel Core i7-14650HX
  • Graphics: NVIDIA GeForce RTX 4060, 8GB GDDR6
  • Memory: 16GB DDR5
  • Storage: 500GB NVMe PCIe SSD
  • Display: 16.0-inch IPS, 2560x1600, 240Hz
  • Operating system: Windows 11 Home
  • Wireless: Wi-Fi 6E (802.11ax), Bluetooth 5.2
  • Ports: 1x Thunderbolt 4 (USB-C), 3x USB 3.2 Gen 1 Type-A, 1x HDMI 2.1, 1x RJ-45 Gigabit Ethernet, 1x 3.5mm combo audio jack
  • Battery: 80 Wh

Final note

The I94-383GE is a focused gaming machine: high-refresh display, current-generation CPU and GPU, and fast DDR5 memory, without unnecessary extras.

Specifications
Bluetooth
Yes
Bluetooth version
5.2
Brand
CAPTIVA
Category
Gaming Laptop
Discrete graphics card memory
8 GB
Display diagonal
16 inch
Display resolution
2560 x 1600
EAN
4046373943830
Edge erase function
500 GB
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
HDMI ports quantity
1
Internal memory
16 GB
Internal memory type
DDR5
Market positioning
Gaming
Model
Advanced Gaming I94-383GE
MPN
94383
Operating system installed
Windows 11 Home
Panel type
IPS
Processor family
Intel Core i7
Processor frequency
2.2 GHz
Product colour
Black
Product type
Notebook
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
3
Weight
1 kg
Wi-Fi
Yes
Wi-Fi standards
Wi-Fi 6E (802.11ax)
Price history over the last 6 months
CAPTIVA Advanced Gaming I94-383GE 16 inch WQXGA 240Hz Gaming Laptop - Intel Core i7-14650HX, 16GB DDR5, 500GB SSD, GeForce RTX 4060, Windows 11 Home
Current
R41,467
Lowest
R41,394
Highest
R41,467
Change 24H
+R73   +0%
Week
—   
Month
—   

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