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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White

CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
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R627
+R2 Reward
The CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White is a compact, multi-region power adapter designed for global travelers. It combines four interchangeable plug types with fast-charging USB ports, ensuring your devices stay powered in Europe, the UK, the US, and Australia. Key features Supp... Read More
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Stock 15 Code 369479 Brand CANYON Model CNS-TA20W1005W Warranty 2 Years

Shipping & Returns

Estimated delivery Wednesday, September 30
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival

The CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White is a compact, multi-region power adapter designed for global travelers. It combines four interchangeable plug types with fast-charging USB ports, ensuring your devices stay powered in Europe, the UK, the US, and Australia.

Key features

  • Supports input voltage AC 100-250 V (50/60 Hz) for worldwide compatibility
  • Includes four input plug types: EU, UK, US, and AUS
  • Delivers maximum output power of 20 W via three output ports: 2x USB Type-C (20W each) and 1x USB Type-A (18W)
  • Built-in circuit protection against over voltage, over current, short circuit, and overheating
  • Features GaN technology for efficient, compact power delivery
  • LED indicator for operational status
  • Fire-resistant polycarbonate construction in white
Specifications
Box Height (mm)
300 mm
Box Length (mm)
340 mm
Box Weight Brutto (kg)
6.75 kg
Box Width (mm)
280 mm
Brand
Canyon
Built-in Devices
LED Indicator
Category
Power Adapters & Chargers
Circuit Protection
Over Voltage
Commercial Name
CANYON Travel Adapter OnTour One EU/UK/US/AUS White
Depth (mm)
64 mm
Dimensions of pallet (by air)
1120x1020x1350 mm
Dimensions of pallet (by sea)
1120x1020x1950 mm
EAN
5291485019327
EAN Code
5291485019327
External Color
White
Height (mm)
55 mm
Included Accessories
EU plug, UK plug, US plug, AUS plug
Input frequency
50/60 Hz
Input Power Connectors Quantity
4
Input Power Connectors Type
EU/UK/US/AUS
Input voltage
AC 100-250 V
Marketing Model Name
OnTour One
Material
Polycarbonate
Maximum Output Power
20 W
Model
CNS-TA20W1005W
MPN
CNS-TA20W1005W
Nominal Weight
0.132 kg
Output Power Connectors Quantity
3
Output Power Connectors Type
USB/USB-C
Pack Height (mm)
131 mm
Pack Length (mm)
90 mm
Pack Weight Brutto (kg)
0.205 kg
Pack Weight Netto (kg)
0.154 kg
Pack Width (mm)
63 mm
Package type
Retail
Packs in Box
30
Pieces in pack
1
Power Adapter and Power Supply Features
Power Delivery
Power Device Location
External
Power Device Type
Power Adapter
Power output
2 (USB Type C), 1 (USB Type-A)
Product colour
White
Product type
Adapter
Protection From Enviromental Effects
Fire Resistance
Quantity of the boxes per pallet (by air)(pcs)
48
Quantity of the boxes per pallet (by sea)(pcs)
72
Quantity of the packs per pallet (by air)(pcs)
1440
Quantity of the packs per pallet (by sea)(pcs)
2160
Rated Input Current
0.5 A
Retail Packaging Net Weight Carton
0.051 kg
Retail Packaging Net Weight Plastic
0 kg
Size
64 mm
USB Type A
18W
USB Type C1, USB Type C2
20W
Warranty Products Returnable
Yes
Warranty Term (month)
24 month(s)
Warranty Validation Criteria
Serial Number
Width (mm)
55 mm
Price history over the last 6 months
CANYON Travel Adapter OnTour 20 EU/UK/US/AUS 20W White
Current
R627
Lowest
R498
Highest
R637
Change 24H
+R16   +3%
Week
+R16   +3%
Month
+R17   +3%

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