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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka

Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
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R568
+R1 Reward
The Canyon TWS-5 Bluetooth headset delivers a reliable wireless audio experience with Bluetooth 5.3 technology and a built-in microphone for clear calls. Designed for everyday use, these in-ear earbuds offer dynamic stereo sound with a frequency response of 20Hz–20kHz, making them suitable for music... Read More
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Stock 7 Code 369252 Brand CANYON Model CNS-TWS5W Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
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The Canyon TWS-5 Bluetooth headset delivers a reliable wireless audio experience with Bluetooth 5.3 technology and a built-in microphone for clear calls. Designed for everyday use, these in-ear earbuds offer dynamic stereo sound with a frequency response of 20Hz–20kHz, making them suitable for music, calls, and media on your smartphone, tablet, or PC.

Key features

  • Bluetooth 5.3 connectivity with integrated adapter for stable wireless pairing
  • Dynamic driver technology delivering stereo audio output
  • Built-in microphone for hands-free calling
  • Earbud battery capacity: 40mAh each, with a 500mAh charging case for extended use
  • Total playtime up to 37.5 hours (7.5 hours from earbuds plus case)
  • Type-C charging cable included (0.24m length)
  • Compact design: 58.5 x 52.91 x 25.5 mm, weighing 0.036 kg
Specifications
Active Noise Cancellation (ANC)
No
Audio Output Mode
Stereo
Audio System Type
Headset
Battery Current Capacity
40 mAh
Box Height (mm)
192 mm
Box Length (mm)
493 mm
Box Weight Brutto (kg)
6.69 kg
Box Width (mm)
270 mm
Brand
Canyon
Cable Included
USB Type C Cable
Call Noise Cancellation (ENC)
No
Carton weight (kg)
6.69 kg
Category
In-Ear Earphones
Color box dimensions (mm)
33x118x84 mm
Commercial Name
CANYON headset TWS-5 White
Connectivity technology
Wireless
Depth (mm)
25.5 mm
Destination
Cellular Phone
Dimensions of pallet (by air)
987x1327x1095 mm
Dimensions of pallet (by sea)
1000x2115x1020 mm
EAN
5291485009120
EAN Code
5291485009120
External Color
White
Fast charging
No
Form factor
Ear-bud
Frequency response
20Hz-20kHz
Gaming Mode / Low Latency
No
Headphones Technology
Dynamic
Height (mm)
52.91 mm
Marketing Model Name
TWS-5
Material
Plastic
Microphone Form Factor
Built-in
Model
CNS-TWS5W
Mount Type
In-Ear
MPN
CNS-TWS5W
Networking Compliant Standards
Bluetooth 5.3
Networking Form Factor
Integrated
Networking Type
Bluetooth Adapter
Pack Height (mm)
118 mm
Pack Length (mm)
84 mm
Pack Weight Brutto (kg)
0.107 kg
Pack Width (mm)
33 mm
Package type
Retail
Packs in Box
56
Pieces in pack
1
Playtime (Earbuds)
7.5h
Power Device Location
External
Product colour
White
Product type
Adapter
Purpose / Use case
Standard / Everyday
Quantity of the boxes per pallet (by air)(pcs)
48
Quantity of the boxes per pallet (by sea)(pcs)
72
Quantity of the packs per pallet (by air)(pcs)
2688
Quantity of the packs per pallet (by sea)(pcs)
4032
Reset / Pairing Reset Button
No
Retail Packaging Net Weight Carton
0.032 kg
Retail Packaging Net Weight Plastic
0 kg
Single pack gross weight (kg)
0.107 kg
Size
25.5 mm
System Components
2 Speakers
Total Playtime with case
37.5h
Warranty Products Returnable
Yes
Warranty Term (month)
24 month(s)
Warranty Validation Criteria
Serial Number
Width (mm)
58.5 mm
Wireless charging
No
Wireless technology
Bluetooth
Price history over the last 6 months
Canyon Computer Speakers Canyon TWS-5 Bluetooth headset, with microphone, BT V5.3 JL 6983D4, Frequence Response:20Hz-20kHz, battery EarBud 40mAh*2+Charging Case 500mAh, type-C ka
Current
R568
Lowest
R392
Highest
R568
Change 24H
+R9   +2%
Week
+R18   +3%
Month
+R173   +44%

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