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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Canyon CNS-TWS7BY Product Black

Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
Canyon CNS-TWS7BY Product Black
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R807
+R2 Reward
Experience premium wireless audio with the Canyon CNS-TWS7BY Hexagon 7 TWS earbuds, featuring active noise cancellation and crystal-clear call quality. Designed for seamless connectivity with smartphones, PCs, and tablets, these in-ear buds deliver rich stereo sound with a frequency response of 20Hz... Read More
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Stock 1 Code 369247 Brand CANYON Model CNS-TWS7BY Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival

Experience premium wireless audio with the Canyon CNS-TWS7BY Hexagon 7 TWS earbuds, featuring active noise cancellation and crystal-clear call quality. Designed for seamless connectivity with smartphones, PCs, and tablets, these in-ear buds deliver rich stereo sound with a frequency response of 20Hz-20kHz and 32Ω impedance. Enjoy extended listening with up to 6.5 hours of playtime from the earbuds and a total of 27 hours with the charging case, plus the convenience of wireless and fast charging.

Key features

  • Active Noise Cancellation (ANC) and Environmental Noise Cancellation (ENC) for immersive audio and clear calls
  • Bluetooth 5.4 wireless technology for stable, low-latency connectivity
  • Up to 6.5 hours of earbud playtime, 27 hours total with charging case
  • Supports wireless charging and fast charging for quick power-ups
  • Built-in microphone with reset/pairing reset button for easy control
  • Stereo audio output with 20Hz-20kHz frequency response and 32Ω impedance
  • In-ear form factor with integrated Bluetooth adapter for versatile use
Specifications
Active Noise Cancellation (ANC)
YES
Audio Output Mode
Stereo
Audio playback with Active Noise Cancellation
Max 5.5 hr
Audio System Type
Headset
Battery Average Run Time
6.5 hr
Battery Recharge
Max 1.5 hr
Box Height (mm)
195 mm
Box Length (mm)
471 mm
Box Weight Brutto (kg)
7.7 kg
Box Width (mm)
286 mm
Brand
Canyon
Built-in Devices
Four Microphones
Cable Included
USB Type C Cable
Cable length
0.24 m
Call Noise Cancellation (ENC)
YES
Category
In-Ear Earphones
Commercial Name
CANYON headset HEXAGON 7 TWS ANC+ENC Wireless Charge Black Yellow
Connectivity technology
Wireless
Depth (mm)
23.5 mm
Destination
Cellular Phone
EAN
5291485017729
EAN Code
5291485017729
External Color
Black/Yellow
Fast charging
YES
Features
Active Noise Cancellation
Form factor
Ear-bud
Frequency response
20Hz-20kHz
Gaming Mode / Low Latency
No
Height (mm)
47.9 mm
Impedance
32 Ω
Marketing Model Name
Hexagon 7
Material
Plastic
Microphone Form Factor
Built-in
Model
CNS-TWS7BY
Mount Type
In-Ear
MPN
CNS-TWS7BY
Networking Compliant Standards
Bluetooth 5.4
Networking Form Factor
Integrated
Networking Type
Bluetooth Adapter
Nominal Weight
35.85 g
Pack Height (mm)
118 mm
Pack Length (mm)
90 mm
Pack Weight Brutto (kg)
0.15 kg
Pack Weight Netto (kg)
0.063 kg
Pack Width (mm)
41 mm
Package type
Retail
Packs in Box
44
Pieces in pack
1
Playtime (Earbuds)
6.5h
Power Device Location
External
Power Port Connector Type
USB-C
Power Port Quantity
1
Product colour
Black
Product series
Hexagon
Product type
Adapter
Purpose / Use case
ANC / Noise Cancelling
Reset / Pairing Reset Button
YES
Retail Packaging Net Weight Carton
0.096 kg
Retail Packaging Net Weight Plastic
0 kg
Size
23.5 mm
System Components
2 Speakers
Total Playtime with case
27h
Warranty Products Returnable
Yes
Warranty Term (month)
24 month(s)
Warranty Validation Criteria
Serial Number
Width (mm)
60 mm
Wireless charging
YES
Wireless technology
Bluetooth
Price history over the last 6 months
Canyon CNS-TWS7BY Product Black
Current
R807
Lowest
R786
Highest
R828
Change 24H
+R11   +1%
Week
+R19   +2%
Month
+R16   +2%

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