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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Canyon CNS-TWS4G Product

Canyon CNS-TWS4G Product
Canyon CNS-TWS4G Product
Canyon CNS-TWS4G Product
Canyon CNS-TWS4G Product
Canyon CNS-TWS4G Product
Canyon CNS-TWS4G Product
Canyon CNS-TWS4G Product
Canyon CNS-TWS4G Product
0 reviews • Write a review
R526
The Canyon CNS-TWS4G OnGo 4 Mini TWS headset delivers a compact and lightweight wireless audio experience for calls, music, and everyday use. Designed for true stereo sound, these in-ear earbuds connect seamlessly to your smartphone, tablet, or PC via Bluetooth 5.3, offering reliable performance wit... Read More
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Stock Out Of StockNo Stock Code 369238 Brand CANYON Model CNS-TWS4G Warranty 2 Years

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The Canyon CNS-TWS4G OnGo 4 Mini TWS headset delivers a compact and lightweight wireless audio experience for calls, music, and everyday use. Designed for true stereo sound, these in-ear earbuds connect seamlessly to your smartphone, tablet, or PC via Bluetooth 5.3, offering reliable performance within a 10-meter range.

Key features

  • True Wireless Stereo (TWS) earbuds with Bluetooth 5.3 for stable, low-latency connectivity
  • Frequency response of 20Hz–20kHz and 95 dB sensitivity for clear audio output
  • Up to 4 hours of playtime from the earbuds, with a total of 16 hours using the charging case
  • Compact and lightweight in-ear design, ideal for on-the-go use
  • Compatible with cellular phones, PCs, and tablets for versatile use
  • Stereo audio output mode with two built-in speakers for immersive sound
Specifications
Active Noise Cancellation (ANC)
No
Audio Output Mode
Stereo
Audio System Type
Headset
Battery Average Run Time
4 hr
Box Height (mm)
195 mm
Box Length (mm)
495 mm
Box Weight Brutto (kg)
4.78 kg
Box Width (mm)
260 mm
Brand
Canyon
Call Noise Cancellation (ENC)
No
Category
In-Ear Earphones
Commercial Name
CANYON headset OnGo 4 mini TWS Gray
Connectivity technology
Wireless
Destination
Cellular Phone
EAN
5291485015923
EAN Code
5291485015923
External Color
Gray
Fast charging
No
Form factor
Ear-bud
Frequency response
20Hz-20kHz
Gaming Mode / Low Latency
No
Included Accessories
Documentation
Marketing Model Name
OnGo 4
Material
Plastic
Max. Range Open Space
10 m
Model
CNS-TWS4G
Mount Type
In-Ear
MPN
CNS-TWS4G
Networking Compliant Standards
Bluetooth 5.3
Networking Form Factor
Integrated
Networking Type
Bluetooth Adapter
Pack Height (mm)
110 mm
Pack Length (mm)
80 mm
Pack Weight Brutto (kg)
0.0731 kg
Pack Weight Netto (kg)
0.046 kg
Pack Width (mm)
33 mm
Package type
Retail
Packs in Box
56
Pieces in pack
1
Playtime (Earbuds)
4h
Power Device Location
External
Power Port Connector Type
USB-C
Power Port Quantity
1
Product type
Adapter
Purpose / Use case
Compact / Lightweight
Quantity of the packs per pallet (by air)(pcs)
2688
Quantity of the packs per pallet (by sea)(pcs)
4480
Reset / Pairing Reset Button
No
Retail Packaging Net Weight Carton
0.0267 kg
Retail Packaging Net Weight Plastic
0 kg
Sensitivity
95 dB
Size
80 mm
System Components
2 Speakers
Total Playtime with case
16h
Warranty Products Returnable
Yes
Warranty Term (month)
24 month(s)
Warranty Validation Criteria
Serial Number
Wireless charging
No
Wireless technology
Bluetooth
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