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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

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  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Brother QL-820NWBC label printer Direct thermal Colour 300 x 300 DPI 176 mm/sec Wired & Wireless Ethernet LAN DK Wi-Fi Bluetooth

Brother QL-820NWBC label printer Direct thermal Colour 300 x 300 DPI 176 mm/sec Wired & Wireless Ethernet LAN DK Wi-Fi Bluetooth
Brother QL-820NWBC label printer Direct thermal Colour 300 x 300 DPI 176 mm/sec Wired & Wireless Ethernet LAN DK Wi-Fi Bluetooth
Brother QL-820NWBC label printer Direct thermal Colour 300 x 300 DPI 176 mm/sec Wired & Wireless Ethernet LAN DK Wi-Fi Bluetooth
Brother QL-820NWBC label printer Direct thermal Colour 300 x 300 DPI 176 mm/sec Wired & Wireless Ethernet LAN DK Wi-Fi Bluetooth
Brother QL-820NWBC label printer Direct thermal Colour 300 x 300 DPI 176 mm/sec Wired & Wireless Ethernet LAN DK Wi-Fi Bluetooth
Brother QL-820NWBC label printer Direct thermal Colour 300 x 300 DPI 176 mm/sec Wired & Wireless Ethernet LAN DK Wi-Fi Bluetooth
0 reviews • Write a review
R5,550
+R19 Reward
The Brother QL-820NWBC is a direct thermal label printer designed for office and retail environments. It prints labels at up to 300 x 600 dpi resolution and can produce labels at a speed of up to 176 mm/sec. The printer supports multiple connectivity options including wired LAN, WLAN (Wi‑Fi), Blueto... Read More
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Stock 2 Code 28054 Brand BROTHER Model QL-820NWBC Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
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The Brother QL-820NWBC is a direct thermal label printer designed for office and retail environments. It prints labels at up to 300 x 600 dpi resolution and can produce labels at a speed of up to 176 mm/sec. The printer supports multiple connectivity options including wired LAN, WLAN (Wi‑Fi), Bluetooth and USB, and accepts Brother DK tape rolls. The unit is finished in black and white and is suitable for everyday labelling tasks where clear text and barcodes are required.

Advantages

High-resolution direct thermal printing ensures legible text and sharp barcodes without the need for ink or toner. Multiple connectivity options (Ethernet, Wi‑Fi, Bluetooth and USB) allow flexible placement and easy integration into existing networks. Fast print speed reduces waiting time for batch label jobs, and compatibility with Brother DK rolls ensures easy media replacement.

Suitable for

  • Office file and shelf labelling
  • Retail price and barcode labels
  • Shipping and address labels
  • Warehouse bin and pallet identification

Key specifications

  • Printing method: Direct thermal
  • Maximum print resolution: 300 x 600 dpi
  • Maximum print speed: 176 mm/sec
  • Supported media: Brother DK tape rolls
  • Connectivity: Wired LAN (Ethernet), WLAN (Wi‑Fi), Bluetooth, USB
  • Colour: Black and white

How to use

Install a compatible Brother DK roll according to the user manual, connect the printer to power and to a computer or network via Ethernet, Wi‑Fi, Bluetooth or USB, then install the Brother driver or label software on your device. Select the required label size and print settings in the software, preview the label layout, and send the print job. For barcode or address labels, choose the appropriate resolution and ensure media type is set to direct thermal.

Recommendations

Use this label printer indoors away from direct sunlight and high humidity to preserve direct thermal prints. Store DK rolls in a cool, dry place and select label sizes that match your application to minimise waste.
Key Highlights
  • USB, Ethernet, Wi-Fi and Bluetooth connectivity with support for MFi and AirPrint
  • Print labels up to 62mm wide from PC, smartphone or tablet. Or print labels stored in memory using the integrated control panel
  • Large backlit LCD display for easy set-up and operation
  • Print in black and red without needing ink or toner
  • Built-in cutter to create your own length labels
  • Optional rechargeable Li-ion battery base for mobile labelling applications
  • Direct thermal
  • 300 x 300 DPI
  • Colour Printing colours: Black, Red
  • Maximum printing width: 6.1 cm Print speed: 176 mm/sec
  • Built-in barcodes: CODABAR (NW-7), Code 128 (A/B/C), Code 39, Code 93, Code-39 Library, Data Matrix, EAN128, EAN13, EAN8, GS1 DataBar, GS1 DataBar Expanded, GS1 DataBar Limited, GS1-128, ISBN-2, ISBN-5, ITF, ITF-25, MaxiCode, Micro QR Code, MicroPDF417, PDF417, POSTNET, QR Code, UPC-A, UPC-E
  • Connectivity technology: Wired & Wireless
  • USB port Ethernet LAN Wi-Fi Bluetooth 5.2
  • Display: LCD Backlight display
  • 1.16 kg
Specifications
AC adapter included
Yes
AC input voltage
220 - 240 V
Auto power off
Yes
Autocutter
Yes
Backlight display
Yes
Bluetooth
Yes
Bluetooth profiles
HCRP, OPP, SPP
Bluetooth version
5.2
Built-in barcodes
CODABAR (NW-7), Code 128 (A/B/C), Code 39, Code 93, Code-39 Library, Data Matrix, EAN128, EAN13, EAN8, GS1 DataBar, GS1 DataBar Expanded, GS1 DataBar Limited, GS1-128, ISBN-2, ISBN-5, ITF, ITF-25, MaxiCode, Micro QR Code, MicroPDF417, PDF417, POSTNET, QR Code, UPC-A, UPC-E
Built-in display
Yes
Bundled software
P-touch Editor 5, P-touch Editor Lite LAN, P-touch Address Book, BR Admin Light
Cables included
USB
Colour
Yes
Connectivity technology
Wired & Wireless
Depth
234 mm
Display
LCD
Ethernet LAN
Yes
Flash memory
6 MB
Height
145 mm
Mac operating systems supported
Yes
Manual
Yes
Maximum label width
6.2 cm
Maximum printing width
6.1 cm
Maximum resolution
300 x 300 DPI
Mobile operating systems supported
Android, iOS
Number of fonts
5
Operating relative humidity (H-H)
20 - 80%
Operating temperature (T-T)
10 - 35 °C
Page description languages
ESC P, Raster_P
Power source type
AC
Print speed
110 lpm
Print technology
Direct thermal
Printing colours
Black, Red
Product colour
Black, White
Security algorithms
EAP-FAST, EAP-MD5, EAP-TLS, EAP-TTLS, LEAP, PEAP, WEP, WPA-AES, WPA-PSK, WPA-TKIP, WPA2-AES, WPA2-PSK, WPA2-TKIP
Sustainability certificates
ENERGY STAR
Tape type
DK
Text alignment
Center, Left
USB 2.0 ports quantity
1
USB port
Yes
Vertical printing
Yes
Weight
1.16 kg
Wi-Fi
Yes
Wi-Fi Direct
Yes
Wi-Fi standards
802.11b, 802.11g, Wi-Fi 4 (802.11n)
Width
125 mm
Windows operating systems supported
Yes

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Price history over the last 6 months
Brother QL-820NWBC label printer Direct thermal Colour 300 x 300 DPI 176 mm/sec Wired & Wireless Ethernet LAN DK Wi-Fi Bluetooth
Current
R5,550
Lowest
R5,076
Highest
R5,611
Change 24H
+R441   +9%
Week
-R37   -1%
Month
—   

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