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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Big Agnes Copper Spur UL3 Bikepack 3-Person Tent - Lichen Green

Big Agnes Copper Spur UL3 Bikepack 3-Person Tent - Lichen Green
Big Agnes Copper Spur UL3 Bikepack 3-Person Tent - Lichen Green
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R21,864
The Big Agnes Copper Spur UL3 Bikepack is a lightweight, freestanding 3-person, 3-season tent designed specifically for bikepacking. With short pole segments that fit easily into handlebar rolls or panniers, this tent offers exceptional packability without sacrificing comfort or durability. The Lich... Read More
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Stock Out Of StockNo Stock Code 3063253 Brand BIG Model 698603 Warranty 2 Years

Shipping & Returns

The Big Agnes Copper Spur UL3 Bikepack is a lightweight, freestanding 3-person, 3-season tent designed specifically for bikepacking. With short pole segments that fit easily into handlebar rolls or panniers, this tent offers exceptional packability without sacrificing comfort or durability. The Lichen Green color blends naturally into the outdoors.

Advantages

Ultralight design with a trail weight of only 1.45 kg (3 lb 3 oz) makes it ideal for long-distance trips. The two large doors and two vestibules provide ample storage and easy entry for three campers. The proprietary double ripstop nylon fly and floor feature a 1200mm waterproof polyurethane coating, ensuring reliable weather protection. The DAC Featherlite NFL aluminum poles are both strong and lightweight.

Suitable for

  • Bikepacking and cycle touring
  • Backpacking and ultralight camping
  • Three-season camping (spring, summer, fall)

Key specifications

  • Capacity: 3 Person
  • Season Rating: 3-Season
  • Trail Weight: 1.45 kg (3 lb 3 oz)
  • Packed Weight: 1.67 kg (3 lb 11 oz)
  • Packed Dimensions: 15 x 34 cm (6" x 13.5")
  • Floor Area: 3.8 sq m (41 sq ft)
  • Vestibule Area: 1.6 sq m (18 sq ft total)
  • Number of Doors: 2
  • Number of Vestibules: 2
  • Interior Peak Height: 107 cm (42 in)
  • Pole Material: DAC Featherlite NFL Aluminum
  • Fly Fabric: Silicone treated proprietary ultralight double ripstop mixed denier nylon with 1200mm waterproof polyurethane coating
  • Floor Fabric: Silicone treated proprietary ultralight double ripstop mixed denier nylon with 1200mm waterproof polyurethane coating
  • Body Fabric: Proprietary ultralight double ripstop mixed denier nylon and polyester mesh
  • Freestanding Design: Yes
  • Pole Segment Length: 30 cm (12 in)
  • Color: Lichen Green

Recommendations

For bikepackers seeking a balance of weight, space, and packability, the Copper Spur UL3 Bikepack is an excellent choice. Its short pole segments and daisy-chain webbing on the fly make it uniquely suited for bike travel. Always use a footprint to extend the life of the floor.

Specifications
Brand
Big Agnes
Category
Tents
Coloration
Lichen Green
Comfort sleeping capacity (max)
3
EAN
841487152000
Exterior finish material
Nylon
Frame material
Nylon
Frame type
Freestanding
Ground cloth material
Nylon
Interior material
Nylon and Polyester Mesh
Model
Copper Spur UL3 Bikepack
Mosquito net
Yes
MPN
698603
Number of bedrooms
1
Number of doors
2
Number of rooms
1
Number of sleeping places
3
Pole material
DAC Featherlite NFL Aluminum
Product colour
Green
Purpose
Bikepacking, Backpacking
Sleeping area height
107 cm
Tent fabric waterproof rating
1200mm
Total area
3.8 sq m
Type
3-Season Tent
Waterproof seams
Yes
Weight
33.3 kg
Price history over the last 6 months
Big Agnes Copper Spur UL3 Bikepack 3-Person Tent - Lichen Green
Current
R21,864
Lowest
R13,614
Highest
R21,864
Change 24H
+R7,732   +55%
Week
+R7,553   +53%
Month
+R8,196   +60%

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