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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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AWTOOLS AW Serpent Automatic Hose Reel 8x12mm x 30m

AWTOOLS AW Serpent Automatic Hose Reel 8x12mm x 30m
AWTOOLS AW Serpent Automatic Hose Reel 8x12mm x 30m
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R3,106
+R5 Reward
The AWTOOLS AW Serpent Automatic Hose Reel is a professional-grade pneumatic hose reel designed for workshops, garages, and industrial environments. Featuring a spring-loaded automatic retraction mechanism and a robust powder-coated steel casing, this reel ensures efficient hose management and long-... Read More
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Stock 64 Code 2838392 Brand AWTOOLS Model AW09863 Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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The AWTOOLS AW Serpent Automatic Hose Reel is a professional-grade pneumatic hose reel designed for workshops, garages, and industrial environments. Featuring a spring-loaded automatic retraction mechanism and a robust powder-coated steel casing, this reel ensures efficient hose management and long-lasting durability. The 30-meter reinforced PVC hose with 8mm inner diameter and 12mm outer diameter delivers reliable compressed air supply at working pressures up to 20 bar.

Advantages

Automatic spring retraction saves time and reduces workplace hazards. The 180-degree swivel bracket allows flexible wall or ceiling mounting, while the positive latch system securely locks the hose at any desired length. Adjustable hose stop prevents over-retraction, and the braided textile reinforcement enhances hose strength and longevity.

Suitable for

  • Professional workshops and garages
  • Industrial compressed air systems
  • Automotive repair and maintenance
  • DIY enthusiasts requiring reliable hose management

Key specifications

  • Product Type: Automatic Hose Reel
  • Hose Type: Pneumatic (Compressed Air)
  • Hose Material: Reinforced PVC
  • Reel Casing Material: Powder-Coated Steel
  • Hose Length: 30 m
  • Hose Inner Diameter: 8 mm
  • Hose Outer Diameter: 12 mm
  • Maximum Working Pressure: 20 bar (290 PSI)
  • Burst Pressure: 60 bar (870 PSI)
  • Inlet Connection: 1/4" BSP Male
  • Outlet Connection: 1/4" BSP Male
  • Retraction Mechanism: Spring-Loaded Automatic
  • Locking Mechanism: Positive Latch System
  • Mounting Type: Wall or Ceiling Mount
  • Swivel Bracket: Yes, 180-degree swivel
  • Operating Temperature Range: -5°C to +45°C
  • Hose Stop: Adjustable
  • Hose Reinforcement: Braided Textile
  • Application: Professional Workshops, Garages, Industrial Use
  • Series: Serpent

Recommendations

For optimal performance, mount the reel securely on a wall or ceiling using appropriate fixings. Ensure the inlet air supply is regulated to the maximum working pressure. Regularly inspect the hose for wear and tear.

Specifications
Brand
AWTOOLS
Category
Hose Reel
EAN
5903678622541
Fittings included
1/4" BSP Male
Hose capacity (max)
30 m
Hose diameter
8 mm
Hose diameter supported
8 mm
Hose included
Yes
Hose length
30 m
Hose reeling type
Automatic
Material
Powder-Coated Steel, Reinforced PVC
Model
AW Serpent
MPN
AW09863
Product type
Automatic Hose Reel
Weight
8.98 kg
Price history over the last 6 months
AWTOOLS AW Serpent Automatic Hose Reel 8x12mm x 30m
Current
R3,106
Lowest
R1,624
Highest
R3,315
Change 24H
+R1,459   +89%
Week
+R1,473   +90%
Month
+R1,464   +89%

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