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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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APC 1-UPS Advanced 5Y Plan SmartConnect (ERWPLUS1-5Y-DIGI)

APC 1-UPS Advanced 5Y Plan SmartConnect (ERWPLUS1-5Y-DIGI)
APC 1-UPS Advanced 5Y Plan SmartConnect (ERWPLUS1-5Y-DIGI)
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R4,374
Extend the protection of your APC Smart-UPS with SmartConnect by an additional 5 years with this advanced service plan, covering parts and labor for one unit.OverviewThe APC 1-UPS Advanced 5Y Plan SmartConnect is a digital service plan that extends the warranty on a single APC Smart-UPS with SmartCo... Read More
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Stock Out Of StockNo Stock Code 3528517 Brand APC Model ERWPLUS1-5Y-DIGI Warranty 2 Years

Shipping & Returns

Extend the protection of your APC Smart-UPS with SmartConnect by an additional 5 years with this advanced service plan, covering parts and labor for one unit.

Overview

The APC 1-UPS Advanced 5Y Plan SmartConnect is a digital service plan that extends the warranty on a single APC Smart-UPS with SmartConnect functionality. It provides 5 years of advanced coverage, including parts and labor, ensuring your UPS remains protected beyond the standard warranty period.

What stands out

  • 5-year extended warranty for one APC Smart-UPS with SmartConnect
  • Coverage includes parts and labor
  • Digital delivery via email for immediate activation
  • Advanced service level for enhanced support

Technical details

  • Service Type: Extended Warranty
  • Service Duration: 5 Years
  • Supported Product Category: Uninterruptible Power Supply (UPS)
  • Supported Product Line: APC Smart-UPS
  • Supported Product Feature: SmartConnect
  • Number of Supported Units: 1
  • Delivery Format: Digital (Email)
  • Coverage Scope: Parts and Labor
  • Service Level: Advanced
  • Warranty Extension: Yes
  • Activation Method: Online Registration Required
  • Service Plan Code: ERWPLUS1-5Y-DIGI
  • Product Family Compatibility: Smart-UPS with SmartConnect
  • Service Benefits: Enhanced protection, extended support beyond standard warranty
  • Purchase Type: Digital License
  • Manufacturer: APC by Schneider Electric

Our verdict

A straightforward way to secure long-term support for your APC Smart-UPS with SmartConnect, ensuring peace of mind for 5 years.

Specifications
Battery recharge time
No
Battery technology
No
Battery type
No
Battery voltage
No
Brand
APC
Cables included
No
Category
UPS Service Plan
Control type
Online Registration
Display type
No
EAN
731304743422
ECO mode
No
Form factor
Digital
LED indicators
No
Manual
No
Model
ERWPLUS1-5Y-DIGI
MPN
ERWPLUS1-5Y-DIGI
Noise level
No
Number of batteries supported
No
Power source type
No
Quick installation guide
No
RS-232 ports
No
Serial interface type
No
USB 2.0 ports quantity
No
USB port
No
Weight
1 kg
Price history over the last 6 months
APC 1-UPS Advanced 5Y Plan SmartConnect (ERWPLUS1-5Y-DIGI)
Current
R4,374
Lowest
R4,374
Highest
R4,389
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