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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo

Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
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R34,393
+R139 Reward
Alienware AC16250, Intel Core 9, 40.6 cm (16"), 2560 x 1600 pixels, 16 GB, 1 TB, Windows 11 Home Alienware AC16250. Product type: Laptop, Form factor: Clamshell. Processor family: Intel Core 9, Processor model: 270H. Display diagonal: 40.6 cm (16"), HD type: WQXGA, Display resolution: 2560 x 1600 p... Read More
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Stock 7 Code 2404205 Brand ALIENWARE Model AC16250_RPLH-R_011_HOM Warranty 2 Years

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Alienware AC16250, Intel Core 9, 40.6 cm (16"), 2560 x 1600 pixels, 16 GB, 1 TB, Windows 11 Home

Alienware AC16250. Product type: Laptop, Form factor: Clamshell. Processor family: Intel Core 9, Processor model: 270H. Display diagonal: 40.6 cm (16"), HD type: WQXGA, Display resolution: 2560 x 1600 pixels. Internal memory: 16 GB, Internal memory type: DDR5-SDRAM. Total storage capacity: 1 TB, Storage media: SSD. On-board graphics card model: Intel® Graphics, Discrete graphics card model: NVIDIA GeForce RTX 5060. Operating system installed: Windows 11 Home. Product colour: Indigo

Key Highlights
  • Gaming Laptop Clamshell Indigo
  • Intel Core 9 270H Processor cores: 14
  • 40.6 cm (16") WQXGA 2560 x 1600 pixels WVA 16:10
  • 16 GB DDR5-SDRAM 2 x 8 GB
  • 1 TB SSD
  • NVIDIA GeForce RTX 5060 8 GB Intel® Graphics
  • Wi-Fi 7 (802.11be) Ethernet LAN 10,100,1000 Mbit/s Bluetooth
  • Lithium-Ion (Li-Ion) 96 Wh 180 W
  • Windows 11 Home 64-bit
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter output voltage
19.5 V
AC adapter power
180 W
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
High Definition Audio
Battery capacity
96 Wh
Battery charge indicator
Yes
Battery recharge time
3 h
Battery technology
Lithium-Ion (Li-Ion)
Battery voltage
11.7 V
Battery weight
351 g
Bluetooth
Yes
Built-in microphone
Yes
Colour gamut
100%
Colour name
Interstellar Indigo
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
DC-in jack
Yes
Depth
265.4 mm
Discrete GPU manufacturer
NVIDIA
Discrete graphics card
Yes
Discrete graphics card memory
8 GB
Discrete graphics card model
NVIDIA GeForce RTX 5060
Discrete graphics memory type
GDDR7
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
2560 x 1600 pixels
Display technology marketing name
ComfortView Plus
Efficient cores
8
Efficient-core base frequency
2 GHz
Efficient-core Max Turbo Frequency
4.1 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Fast charging
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
HD
Front camera resolution
1280 x 720 pixels
Front camera resolution (numeric)
0.92 MP
HD type
WQXGA
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.86 cm
Height (rear)
1.52 cm
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Low Blue Light technology
Yes
M.2 SSD size
2230 (22 x 30 mm)
Market positioning
Gaming
Maximum internal memory
32 GB
Maximum refresh rate
120 Hz
Maximum turbo power
115 W
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
2 x 8 GB
Memory slots
2x SO-DIMM
Mobile network connection
No
Native aspect ratio
16:10
Non-operating altitude
-15.2 - 10668 m
Number of battery cells
6
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel® Graphics
On-board graphics card model
Intel® Graphics
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
10 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Home
Operating temperature (T-T)
0 - 35 °C
Operating vibration
0.66 G
Optical drive type
No
Panel type
WVA
Performance cores
6
Performance-core base frequency
2.7 GHz
Performance-core Max Turbo Frequency
5.8 GHz
Pixel density
189 ppi
Pointing device
Touchpad
Processor base power
45 W
Processor boost frequency
5.8 GHz
Processor cache
24 MB
Processor cache type
Smart Cache
Processor cores
14
Processor family
Intel Core 9
Processor generation
Intel Core (Series 2)
Processor manufacturer
Intel
Processor model
270H
Processor threads
20
Product colour
Indigo
Product type
Laptop
RGB colour space
sRGB
Speaker power
2.5 W
SSD capacity
1 TB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
5 - 95%
Storage temperature (T-T)
-40 - 65 °C
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total SSDs capacity
1 TB
Total storage capacity
1 TB
Touchscreen
No
Trial software
McAfee+ Premium 1Yr,Microsoft Office Trial
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
2
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
100 W
USB Type-C required charging power (min)
90 W
Video capturing speed
30 fps
Weight
2.49 kg
Wi-Fi band
Tri-band (2.4 GHz / 5 GHz / 6 GHz)
Wi-Fi data rate (max)
2882 Mbit/s
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6E (802.11ax), Wi-Fi 7 (802.11be)
Width
357 mm
WLAN controller manufacturer
MediaTek
WLAN controller model
MediaTek MT7925

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Price history over the last 6 months
Alienware AC16250 Intel Core 9 270H Laptop 40.6 cm (16 inch) WQXGA 16 GB DDR5-SDRAM 1 TB SSD NVIDIA GeForce RTX 5060 Wi-Fi 7 (802.11be) Windows 11 Home Indigo
Current
R34,393
Lowest
R34,070
Highest
R48,084
Change 24H
+R64   +0%
Week
+R262   +1%
Month
-R272   -1%

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