Alcatel CSTA IP RECORD SERVER 5 PORTS

Compliance and dispute resolution demand reliable call recording, yet many telephony environments lack a dedicated, secure capture solution. The Alcatel CSTA IP Record Server 5 Ports answers that need by providing a standalone appliance engineered for Alcatel-Lucent OmniPCX Enterprise and OpenTouch Suite deployments. It records up to five concurrent IP calls using CSTA-based signaling, ensuring every conversation is captured without disrupting daily operations.

Who is it for

This server is built for contact centers, financial services firms, healthcare providers, and any organization that must retain voice interactions for quality assurance, regulatory compliance, or legal protection. It suits businesses already invested in Alcatel-Lucent telephony infrastructure and seeking a turnkey recording solution that integrates seamlessly with existing call control.

Main features

• 5-channel concurrent recording capacity via CSTA protocol for precise call control
• Compatible with Alcatel-Lucent OmniPCX Enterprise and OpenTouch Suite
• Supports SIP, H.323, RTP, and CSTA for broad interoperability
• Audio codecs: G.711 (a-law/mu-law) and G.729 for efficient storage
• Integrated 1TB HDD with automatic archiving and configurable retention policies
• Web-based GUI, CLI, and SNMP for flexible management and monitoring
• Advanced search filters (date, time, agent, number, direction) and secure playback
• Role-based access control, audit trails, and optional recording encryption
• Live call monitoring and quality management tools for supervisor oversight
• Compact desktop or small rack-mountable form factor (1U half-width)

Specifications

• Product type: IP call recording server appliance
• Recording technology: CSTA-based IP recording
• Network interface: 1 x Gigabit Ethernet (RJ-45)
• Supported protocols: SIP, H.323, RTP, CSTA
• Audio codecs: G.711 (a-law/mu-law), G.729
• Internal storage: Integrated HDD (e.g., 1TB)
• Storage management: Automatic archiving, configurable retention policies
• Management interface: Web-based GUI, CLI, SNMP
• Security features: Role-based access control, audit trails, recording encryption (optional)
• Deployment: Standalone appliance
• Power supply: External AC adapter (100-240V, 50/60Hz)
• System architecture: Embedded Linux-based operating system
• Licensing model: Per-channel licensing (5 channels included)
• Integration: API for CRM/WFM integration (optional)
• Compliance support: Features to aid GDPR, MiFID II, PCI-DSS compliance

Tips

To maximize recording value, configure retention policies based on your industry’s legal requirements and storage capacity. Enable role-based access controls early to restrict playback to authorized personnel. For high-compliance environments, activate recording encryption and regularly review audit trails to demonstrate adherence during inspections.