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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Adapter cable helos USB 3.1 Type-C to 3.5 mm, model 288381, silver

Adapter cable helos USB 3.1 Type-C to 3.5 mm, model 288381, silver
Adapter cable helos USB 3.1 Type-C to 3.5 mm, model 288381, silver
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R174
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helos Premium audio adapter (model 288381) is a 10 cm cable that converts a USB-C (USB 3.1) port into a 3.5 mm stereo mini jack. Finished in silver with gold-plated contacts, the adapter allows connection of headphones, earphones or external speakers to devices that lack a dedicated headphone port. ... Read More
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Stock 100 Code 1426320 Brand HELOS Model 288381 Warranty 2 Years

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Estimated delivery Thursday, October 1
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helos Premium audio adapter (model 288381) is a 10 cm cable that converts a USB-C (USB 3.1) port into a 3.5 mm stereo mini jack. Finished in silver with gold-plated contacts, the adapter allows connection of headphones, earphones or external speakers to devices that lack a dedicated headphone port. The cable uses thermoplastic elastomer (TPE) for the jacket and supports USB 3.1 audio transmission.

Advantages

The compact 10 cm design reduces cable clutter while providing a direct analog audio output from USB-C devices. Gold-plated connectors improve signal contact and corrosion resistance. The TPE jacket offers flexibility and basic mechanical protection. The adapter is plug-and-play on devices that support audio over USB-C and is certified to the USB 3.1 specification.

Suitable for

  • Connecting wired headphones or earphones to smartphones, tablets or laptops without a 3.5 mm jack
  • Connecting portable speakers or car audio systems with a 3.5 mm input
  • Short, desktop or travel use where a compact adapter cable is required

Key specifications

  • Model: helos 288381
  • Connector A: USB-C (24-pin), male — USB 3.1 compliant
  • Connector B: 3.5 mm stereo mini-jack, female
  • Cable length: 10 cm
  • Cable jacket: Thermoplastic Elastomer (TPE)
  • Plating: Gold-plated contacts
  • Color: Silver
  • Compliance: REACH, RoHS 2 (2011/65/EU)

How to use

Insert the USB-C male connector into the device's USB-C port that supports audio output over USB. Plug the 3.5 mm stereo plug of your headphones or speaker cable into the adapter's female mini-jack. Audio should be routed automatically; if not, check the device audio settings to select the USB-C output. Remove by gently pulling the connectors without bending the cable sharply.

Recommendations

Use this adapter for short connections and portable setups. Verify that your smartphone, tablet or laptop supports analog audio over USB-C before purchase; if the device does not support audio over USB-C, the adapter will not provide sound.
Key Highlights
  • Connecting wired headphones or earphones to smartphones, tablets or laptops without a 3.5 mm jack
  • Connecting portable speakers or car audio systems with a 3.5 mm input
  • Short, desktop or travel use where a compact adapter cable is required
  • Model: helos 288381
  • Connector A: USB-C (24-pin), male — USB 3.1 compliant
  • Connector B: 3.5 mm stereo mini-jack, female
  • Cable length: 10 cm
  • Cable jacket: Thermoplastic Elastomer (TPE)
  • Plating: Gold-plated contacts
  • Color: Silver
  • Compliance: REACH, RoHS 2 (2011/65/EU)
Price history over the last 6 months
Adapter cable helos USB 3.1 Type-C to 3.5 mm, model 288381, silver
Current
R174
Lowest
R163
Highest
R220
Change 24H
+R9   +6%
Week
+R11   +7%
Month
+R10   +6%

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