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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Acer Predator Helios Neo 18 AI PHN18-I71-94MD Gaming Laptop, 18 inch WQXGA IPS 240Hz, Intel Core Ultra 9 290HX Plus, 32GB DDR5, 1TB SSD, GeForce RTX 5080 16GB, Windows 11 Home

Acer Predator Helios Neo 18 AI PHN18-I71-94MD Gaming Laptop, 18 inch WQXGA IPS 240Hz, Intel Core Ultra 9 290HX Plus, 32GB DDR5, 1TB SSD, GeForce RTX 5080 16GB, Windows 11 Home
Acer Predator Helios Neo 18 AI PHN18-I71-94MD Gaming Laptop, 18 inch WQXGA IPS 240Hz, Intel Core Ultra 9 290HX Plus, 32GB DDR5, 1TB SSD, GeForce RTX 5080 16GB, Windows 11 Home
Acer Predator Helios Neo 18 AI PHN18-I71-94MD Gaming Laptop, 18 inch WQXGA IPS 240Hz, Intel Core Ultra 9 290HX Plus, 32GB DDR5, 1TB SSD, GeForce RTX 5080 16GB, Windows 11 Home
Acer Predator Helios Neo 18 AI PHN18-I71-94MD Gaming Laptop, 18 inch WQXGA IPS 240Hz, Intel Core Ultra 9 290HX Plus, 32GB DDR5, 1TB SSD, GeForce RTX 5080 16GB, Windows 11 Home
Acer Predator Helios Neo 18 AI PHN18-I71-94MD Gaming Laptop, 18 inch WQXGA IPS 240Hz, Intel Core Ultra 9 290HX Plus, 32GB DDR5, 1TB SSD, GeForce RTX 5080 16GB, Windows 11 Home
Acer Predator Helios Neo 18 AI PHN18-I71-94MD Gaming Laptop, 18 inch WQXGA IPS 240Hz, Intel Core Ultra 9 290HX Plus, 32GB DDR5, 1TB SSD, GeForce RTX 5080 16GB, Windows 11 Home
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R73,072
+R299 Reward
The Acer Predator Helios Neo 18 AI PHN18-I71-94MD is an 18-inch gaming laptop with an Intel Core Ultra 9 290HX Plus processor, an NVIDIA GeForce RTX 5080 16 GB GDDR7 graphics card, 32 GB DDR5 memory and a 1 TB SSD. It comes with Windows 11 Home installed.Key specificationsModel: Acer Predator Helios... Read More
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Stock 18 Code 3322634 Brand ACER Model NH.U55EG.001 Warranty 2 Years

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Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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The Acer Predator Helios Neo 18 AI PHN18-I71-94MD is an 18-inch gaming laptop with an Intel Core Ultra 9 290HX Plus processor, an NVIDIA GeForce RTX 5080 16 GB GDDR7 graphics card, 32 GB DDR5 memory and a 1 TB SSD. It comes with Windows 11 Home installed.

Key specifications

  • Model: Acer Predator Helios Neo 18 AI PHN18-I71-94MD
  • Processor: Intel Core Ultra 9 290HX Plus, 24 cores (8P + 16E), 24 threads, up to 5.5 GHz, 36 MB cache
  • Graphics: NVIDIA GeForce RTX 5080, 16 GB GDDR7
  • Memory: 32 GB DDR5 (SO-DIMM), up to 64 GB
  • Storage: 1 TB M.2 PCIe 4.0 NVMe SSD
  • Display: 18 inch (45.7 cm) WQXGA 2560 x 1600, IPS, 16:10, 240 Hz, 500 cd/m², 100% DCI-P3
  • Connectivity: Wi-Fi 6E (802.11ax), Bluetooth 5.4, Ethernet
  • Ports: 2x USB 3.2 Gen 2 Type-C, 2x USB 3.2 Gen 2 Type-A, 1x USB 3.2 Gen 1 Type-A, 1x HDMI, 1x RJ-45, headphone/microphone combo jack, SD card reader
  • Camera: Full HD with IR sensor
  • Keyboard: backlit, numeric keypad
  • Battery and power: 92 Wh, 330 W adapter
  • Operating system: Windows 11 Home
  • Colour: Black
  • Dimensions and weight: 401 x 307.9 x 28 mm, 3.3 kg
  • EAN: 4711721238493
Key Highlights
  • Windows 11 Home 64-bit
  • Intel Core Ultra 9 290HX Plus (36MB Cache)
  • 18" WQXGA 2560 x 1600 IPS, NVIDIA GeForce RTX 5080 (16GB GDDR7)
  • 32GB DDR5-SDRAM & 1000GB SSD
  • Gaming Laptop Clamshell Black
  • Intel Core Ultra 9 290HX Plus Processor cores: 24
  • 45.7 cm (18") WQXGA 2560 x 1600 pixels IPS 16:10
  • 32 GB DDR5-SDRAM
  • 1 TB SSD
  • NVIDIA GeForce RTX 5080 16 GB Intel® Graphics
  • Wi-Fi 6E (802.11ax) Ethernet LAN 2500 Mbit/s Bluetooth 5.4
  • Lithium-Ion (Li-Ion) 92 Wh 8 h 330 W
  • Windows 11 Home 64-bit
Specifications
AC adapter power
330 W
Battery capacity
92 Wh
Bluetooth
Yes
Bluetooth version
5.4
Brand
Acer
Category
Laptop
Depth
307.9 mm
Discrete graphics card
Yes
Discrete graphics card memory
16 GB
Discrete graphics card model
NVIDIA GeForce RTX 5080
Discrete graphics memory type
GDDR7
Display brightness
500 cd/m²
Display diagonal
45.7 cm (18")
Display resolution
2560 x 1600 pixels
EAN
4711721238493
Efficient cores
16
Ethernet LAN
Yes
Front camera resolution
1920 x 1080 pixels
HD type
WQXGA
HDMI ports quantity
1
Height
28 mm
Infrared (IR) camera
Yes
Internal memory
32 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Maximum internal memory
64 GB
Maximum refresh rate
240 Hz
Memory form factor
SO-DIMM
Memory slots
2x SO-DIMM
Model
Predator Helios Neo 18 AI PHN18-I71-94MD
MPN
NH.U55EG.001
Native aspect ratio
16:10
Numeric keypad
Yes
NVMe
Yes
On-board graphics card
Yes
On-board graphics card model
Intel® Graphics
Operating system installed
Windows 11 Home
Panel type
IPS
Performance cores
8
Processor boost frequency
5.5 GHz
Processor cache
36 MB
Processor cores
24
Processor family
Intel Core Ultra 9
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
290HX Plus
Processor threads
24
Product colour
Black
SSD capacity
1 TB
SSD interface
PCI Express 4.0
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total storage capacity
1 TB
Touchscreen
No
Weight
3.3 kg
Width
401 mm

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Price history over the last 6 months
Acer Predator Helios Neo 18 AI PHN18-I71-94MD Gaming Laptop, 18 inch WQXGA IPS 240Hz, Intel Core Ultra 9 290HX Plus, 32GB DDR5, 1TB SSD, GeForce RTX 5080 16GB, Windows 11 Home
Current
R73,072
Lowest
R72,786
Highest
R88,176
Change 24H
+R286   +0%
Week
-R14,450   -17%
Month
—   

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