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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Acer | Nitro V 16S AI AN16S-61-R6Q1 | Obsidian Black | 16 inch | IPS | WUXGA | AMD Ryzen AI 7 | 350 | 16 GB | DDR5 | Solid-state drive capacity 1000 GB | NVIDIA GeForce RTX 5060 |

Acer | Nitro V 16S AI AN16S-61-R6Q1 | Obsidian Black | 16 inch | IPS | WUXGA | AMD Ryzen AI 7 | 350 | 16 GB | DDR5 | Solid-state drive capacity 1000 GB | NVIDIA GeForce RTX 5060 |
Acer | Nitro V 16S AI AN16S-61-R6Q1 | Obsidian Black | 16 inch | IPS | WUXGA | AMD Ryzen AI 7 | 350 | 16 GB | DDR5 | Solid-state drive capacity 1000 GB | NVIDIA GeForce RTX 5060 |
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R31,598
+R127 Reward
Acer | Nitro V 16S AI AN16S-61-R6Q1 | Obsidian Black | 16 inch | IPS | WUXGA | AMD Ryzen AI 7 | 350 | 16 GB | DDR5 | Solid-state drive capacity 1000 GB | NVIDIA GeForce RTX 5060 | The Acer | Nitro V 16S AI AN16S-61-R6Q1 | Obsidian is a notebook tablet pc e book warranty from Acer. Highlights includ... Read More
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Stock 5 Code 304898 Brand ACER Model NH.QXFEL.001 Warranty 2 Years

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Estimated delivery Friday, October 2
You will be kept updated through our detailed tracking system
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Acer | Nitro V 16S AI AN16S-61-R6Q1 | Obsidian Black | 16 inch | IPS | WUXGA | AMD Ryzen AI 7 | 350 | 16 GB | DDR5 | Solid-state drive capacity 1000 GB | NVIDIA GeForce RTX 5060 |

The Acer | Nitro V 16S AI AN16S-61-R6Q1 | Obsidian is a notebook tablet pc e book warranty from Acer. Highlights include internal memory of 16, internal memory type of DDR5 and a black finish.

Specifications

  • Bluetooth: Yes
  • Bluetooth version: 5.3
  • Display diagonal: 16"
  • HD type: WUXGA
  • HDMI ports quantity: 1
  • Internal memory: 16
  • Internal memory type: DDR5
  • Keyboard backlit: Yes
  • Material: Plastic
  • Memory layout (slots x size): 1x16
  • Operating system installed: Windows 11 Home
  • Panel type: IPS
  • Processor boost frequency: 5.0
  • Processor cores: 8
  • Processor family: AMD Ryzen AI 7
  • Processor model: 350
  • Product colour: Black
  • Storage media: SSD
  • Total storage capacity: 1000
  • Touchscreen: No
  • Wi-Fi: Yes
  • Wi-Fi standards: 802.11ax

Genuine Acer product — MPN: NH.QXFEL.001.

Specifications
Bluetooth
Yes
Bluetooth version
5.3
Brand
Acer
Category
Notebook Tablet Pc E Book Warranty
Classification of battery
CL126:NE:2016-12-09
Colour of product
Obsidian Black
Composition of battery
CL127:KT:2016-12-09
Diagonal
16
Display diagonal
16"
Embeeded battery
Yes
Gross depth (mm)
70.00
Gross height (mm)
260.00
Gross weight
1.90
Gross width (mm)
350.00
HD type
WUXGA
HDMI ports quantity
1
Internal memory
16
Internal memory type
DDR5
Keyboard backlit
Yes
Keyboard language
US international
Material
Plastic
Memory layout (slots x size)
1x16
Model
NH.QXFEL.001
MPN
NH.QXFEL.001
Net weight
1.60
On-board graphics adapter model
NVIDIA GeForce RTX 5060
Operating system installed
Windows 11 Home
Packing quantity
1.00
Palette Qty
271
Panel type
IPS
Paper/Pasteboard
240.00
Plastic (No PET)
60.00
Processor boost frequency
5.0
Processor cores
8
Processor family
AMD Ryzen AI 7
Processor model
350
Producer
Acer
Producer product family
Nitro
Producer product name
V 16S AI AN16S-61-R6Q1
Product colour
Black
Product type
Adapter
Size
16 inch
Solid-state drive capacity
1000
Storage media
SSD
Tare weight (kg)
0.30
TI weight (kg)
0.20
Total storage capacity
1000
Touchscreen
No
Type of battery
Accumulator
Volume (m3)
0.01
Warranty
24
WEE classification
CL109:2:2017-04-01
WEEE tax
Yes
Wi-Fi
Yes
Wi-Fi standards
802.11ax
Price history over the last 6 months
Acer | Nitro V 16S AI AN16S-61-R6Q1 | Obsidian Black | 16 inch | IPS | WUXGA | AMD Ryzen AI 7 | 350 | 16 GB | DDR5 | Solid-state drive capacity 1000 GB | NVIDIA GeForce RTX 5060 |
Current
R31,598
Lowest
R31,019
Highest
R32,686
Change 24H
+R214   +1%
Week
+R506   +2%
Month
+R270   +1%

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