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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²

TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
TCL T69C 43T69C TV 109.2 cm (43 inch) 4K Ultra HD Smart TV Wi-Fi Black 350 cd/m²
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R8,181
TCL T69C 43T69C, 109.2 cm (43"), 3840 x 2160 pixels, LCD, Smart TV, Wi-Fi, Black TCL T69C 43T69C. Display diagonal: 109.2 cm (43"), Display resolution: 3840 x 2160 pixels, HD type: 4K Ultra HD, Display technology: LCD, Screen shape: Flat, LED backlighting type: Direct-LED. Smart TV. Motion interpol... Read More
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Stock Out Of Stock Code 303994 Brand TCL Model 43T69C Warranty 2 Years

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Estimated delivery Tuesday, October 13
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TCL T69C 43T69C, 109.2 cm (43"), 3840 x 2160 pixels, LCD, Smart TV, Wi-Fi, Black

TCL T69C 43T69C. Display diagonal: 109.2 cm (43"), Display resolution: 3840 x 2160 pixels, HD type: 4K Ultra HD, Display technology: LCD, Screen shape: Flat, LED backlighting type: Direct-LED. Smart TV. Motion interpolation technology: PPI (Picture Performance Index) 3400, Display brightness: 350 cd/m², Response time: 15 ms, Native aspect ratio: 16:9. Digital signal format system: DVB-C, DVB-S2, DVB-T2. Wi-Fi, Ethernet LAN. Product colour: Black

Key Highlights
  • Flat 109.2 cm (43") LCD Direct-LED
  • 4K Ultra HD 3840 x 2160 pixels 16:9
  • 350 cd/m² 15 ms PPI (Picture Performance Index) 3400
  • DVB-C, DVB-S2, DVB-T2 NTSC, PAL, SECAM
  • Smart TV Internet TV Screen mirroring Built-in Chromecast
  • Wi-Fi Ethernet LAN Bluetooth
  • High Dynamic Range (HDR) supported
  • VESA mounting 200 x 200 mm
  • G 54 kWh
Specifications
3D
No
4K Ultra HD upscaling
Yes
AC (power) in
Yes
AC input frequency
50 Hz
AC input voltage
220 - 240 V
Adjustable cabinet stand
No
Ambient lighting
No
AMD FreeSync
Yes
AMD FreeSync type
FreeSync
Analog signal format system
NTSC, PAL, SECAM
Apple HomeKit support
No
Audio (L/R) out
0
Audio decoders
DTS Virtual:X, Dolby Atmos
Audio formats supported
MP3, WMA
Audio output channels
2.0 channels
Audio Return Channel (ARC)
Yes
Auto channel search
Yes
Auto power off
Yes
Auto volume leveller
Yes
Basic hotel mode
No
Batteries included
Yes
Battery technology
Alkaline
Battery weight
15 g
Bluetooth
Yes
Bluetooth profiles
A2DP, HID
Bluetooth version
5.4
Browsing
Yes
Built-in camera
No
Built-in Chromecast
Yes
Cables included
AC
Calman Ready
No
Colour name
Black
Common interface (CI)
Yes
Common interface Plus (CI+)
Yes
Common interface Plus (CI+) version
1.4
Component video (YPbPr/YCbCr) out
0
Consumer Electronics Control (CEC)
T-link
Country of origin
Poland
Depth (with stand)
185 mm
Depth (without stand)
72 mm
Desktop stand
Yes
Digital audio coaxial in
0
Digital audio coaxial out
0
Digital audio optical out
1
Digital Living Network Alliance (DLNA) certified
Yes
Digital signal format system
DVB-C, DVB-S2, DVB-T2
Display brightness
350 cd/m²
Display diagonal
109.2 cm (43")
Display diagonal (metric)
109 cm
Display resolution
3840 x 2160 pixels
Display technology
LCD
DVI port
No
DVI-D ports quantity
0
Dynamic contrast ratio marketing name
Mega Contrast
E-manual
Yes
ECO mode
Yes
Electronic Programme Guide (EPG)
Yes
Energy consumption (HDR) per 1000 hours
94 kWh
Energy consumption (SDR) per 1000 hours
54 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
G
Energy efficiency scale
A to G
Energy saving mode
Yes
Enhanced Audio Return Channel (eARC)
Yes
Equalizer
Yes
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Firmware upgradeable
Yes
Frameless design
Yes
Game features
Auto Low Latency Mode (ALLM), Game Bar 2.0, Variable Refresh Rate (VRR), Game Master
Game mode
Yes
HD type
4K Ultra HD
HDCP
Yes
HDMI ports quantity
3
HDMI version
2.1
Headphone outputs
0
Height (with stand)
603 mm
Height (without stand)
558 mm
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
Dolby Vision, High Dynamic Range 10+ (HDR10 Plus), Hybrid Log-Gamma (HLG)
Hotel mode
No
Hybrid Broadcast Broadband TV (HbbTV)
Yes
Image formats supported
BMP, HEIF, JPG, PNG
Internet TV
Yes
Introduction year
2026
LED backlight
Yes
LED backlighting type
Direct-LED
Manual languages
ALB, Bulgarian, Croatian, Czech, Danish, German, Dutch, English, Spanish, Estonian, Finnish, French, Greek, Hungarian, Italian, Latvian, Lithuanian, MAC, Norwegian, Polish, Portuguese, Romanian, Russian, SER, Slovak, Slovenian, Swedish, Turkish, Ukrainian
Master (outer) case gross weight
7.65 kg
Master (outer) case height
646 mm
Master (outer) case length
115 mm
Master (outer) case width
1075 mm
Mobile High-Definition Link (MHL)
Yes
Motion interpolation technology
PPI (Picture Performance Index) 3400
Mounting kit
No
Music apps
Deezer, Spotify, Tidal, YouTube Music, TuneIn
Native aspect ratio
16:9
Native refresh rate
60 Hz
Number of OSD languages
29
Number of speakers
2
Number of tuners
1 tuner(s)
NVIDIA G-SYNC
No
On Screen Display (OSD) languages
ALB, Bulgarian, Croatian, Czech, Danish, German, Dutch, English, Spanish, Estonian, Finnish, French, Greek, Hungarian, Italian, Latvian, Lithuanian, MAC, Norwegian, Polish, Portuguese, Romanian, Russian, SER, Slovak, Slovenian, Swahili, Turkish, Ukrainian
On/off switch
Yes
On/Off timer
Yes
Operating system installed
Google TV
Operating system version
12.0
Package depth
115 mm
Package height
646 mm
Package type
Box
Package weight
9 kg
Package width
1075 mm
Pallet gross height
142.5 cm
Pallet gross length
80 cm
Pallet gross weight
123.9 kg
Pallet gross width
120 cm
Pallet net height
142.5 cm
Pallet net length
80 cm
Pallet net weight
123.9 kg
Pallet net width
120 cm
Panel mounting interface
200 x 200 mm
PC Audio in
No
PC in (D-Sub)
No
Picture processing technology
TCL AiPQ Processor
Picture-in-Picture
Yes
Power consumption (standby)
0.5 W
Processor cores
4
Product colour
Black
Products per master (outer) case
1 pc(s)
Products per pallet
14 pc(s)
Programming period
8 day(s)
Progressive scan
Yes
Quick start guide
Yes
Response time
15 ms
RF connector type
F, IEC
RF ports quantity
1
RMS rated power
20 W
Screen mirroring
Yes
Screen shape
Flat
Sleep timer
Yes
Smart Remote included
Yes
Smart TV
Yes
Smartphone/tablet remote support
Yes
SmartThings app support
No
Soundbar included
No
Sports apps
BBC Sports
Stand depth
18.5 cm
Stand type
Legs stand
Stand width
71.6 cm
Subtitles function
Yes
TCL technologies (AV/TV)
HVA Screen, Miracast, TCL Home
Teletext function
Yes
Timeshift
No
Tuner type
Analog & digital
TV frame colour
Black
TV frame included
No
USB 2.0 ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
USB recording
No
VESA mounting
Yes
VGA (D-Sub) ports quantity
0
Video apps
Amazon Prime Video, Netflix, YouTube, Apple TV, Disney+, Google TV, HBO, HBO Max, PLEX, Paramount+, Twitch, Youtube TV
Video formats supported
AVI, H.264, H.265, MKV, MP4, MPG, TS, VP9, WEBM, WMV
Video on Demand (VOD) support
Yes
Voice control
Yes
Warranty card
Yes
Warranty period
2 year(s)
Web browser
Yes
Weight (with stand)
5.8 kg
Weight (without stand)
5.5 kg
Wi-Fi
Yes
Wi-Fi Direct
Yes
Wi-Fi ready
Yes
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Width (with stand)
957 mm
Width (without stand)
957 mm
Works with Amazon Alexa
Yes
Works with Apple Siri
No
Works with Samsung Bixby
No
Works with the Google Assistant
Yes

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