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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black

Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
Samsung QE55LS03FAU 139.7 cm (55 inch) 4K Ultra HD Smart TV Wi-Fi Black
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R22,604
Samsung QE55LS03FAU, 139.7 cm (55"), 3840 x 2160 pixels, QLED, Smart TV, Wi-Fi, Black Samsung QE55LS03FAU. Display diagonal: 139.7 cm (55"), Display resolution: 3840 x 2160 pixels, HD type: 4K Ultra HD, Display technology: QLED, Screen shape: Flat, LED backlighting type: Dual LED. Smart TV. Motion ... Read More
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Stock Out Of Stock Code 360906 Brand SAMSUNG Model QE55LS03FAUXXH Warranty 2 Years

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Estimated delivery Tuesday, October 13
You will be kept updated through our detailed tracking system
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Samsung QE55LS03FAU, 139.7 cm (55"), 3840 x 2160 pixels, QLED, Smart TV, Wi-Fi, Black

Samsung QE55LS03FAU. Display diagonal: 139.7 cm (55"), Display resolution: 3840 x 2160 pixels, HD type: 4K Ultra HD, Display technology: QLED, Screen shape: Flat, LED backlighting type: Dual LED. Smart TV. Motion interpolation technology: Motion Xcelerator, Native aspect ratio: 16:9. Digital signal format system: DVB-C, DVB-S2, DVB-T2. Wi-Fi, Ethernet LAN. Product colour: Black

Key Highlights
  • Flat 139.7 cm (55") QLED Dual LED
  • 4K Ultra HD 3840 x 2160 pixels 16:9
  • Motion Xcelerator
  • DVB-C, DVB-S2, DVB-T2
  • Smart TV Internet TV
  • Wi-Fi Ethernet LAN Bluetooth
  • High Dynamic Range (HDR) supported
  • VESA mounting 200 x 200 mm
  • G 82 kWh 82 W
Specifications
AC input frequency
50/60 Hz
AC input voltage
220-240 V
Adaptive sound
Yes
AI Upscale
Yes
Ambient mode
Yes
AMD FreeSync
Yes
AMD FreeSync type
FreeSync Premium
Anti-glare screen
Yes
Apple AirPlay 2 support
Yes
Audio decoders
Dolby Atmos
Audio output channels
2.0.2 channels
Audio pre-selection descriptor
Yes
Audio Return Channel (ARC)
Yes
Auto channel search
Yes
Auto power off
Yes
Backlight dimming technology
Supreme UHD Dimming
Bezel type
VNB (Very Narrow Bezel)
Bluetooth
Yes
Bluetooth version
5.3
Cables included
AC
Common interface (CI)
Yes
Common interface Plus (CI+)
Yes
Common interface Plus (CI+) version
1.4
Consumer Electronics Control (CEC)
Anynet+
Depth (with stand)
227.8 mm
Depth (without stand)
24.9 mm
Desktop stand
Yes
Digital audio optical out
1
Digital signal format system
DVB-C, DVB-S2, DVB-T2
Display diagonal
139.7 cm (55")
Display diagonal (metric)
138 cm
Display refresh rates supported
144 Hz
Display resolution
3840 x 2160 pixels
Display technology
QLED
Eco sensor
Yes
Electronic Programme Guide (EPG)
Yes
Energy consumption (HDR) per 1000 hours
175 kWh
Energy consumption (SDR) per 1000 hours
82 kWh
Energy efficiency class (HDR)
G
Energy efficiency class (SDR)
G
Energy efficiency scale
A to G
Energy saving mode
Yes
Enhanced Audio Return Channel (eARC)
Yes
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Game features
Auto Low Latency Mode (ALLM), Dynamic Black EQ, Game Motion Plus, Gaming Hub, Mini Map Zoom, Super Ultra Wide Game View, Surround Sound, Variable Refresh Rate (VRR)
Game mode
Yes
HD type
4K Ultra HD
HDMI ports quantity
4
Height (with stand)
743.4 mm
Height (without stand)
708.8 mm
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
Filmmaker Mode, High Dynamic Range 10+ Adaptive (HDR10 Plus Adaptive), High Dynamic Range 10+ Gaming (HDR10 Plus Gaming), Quantum HDR
Hybrid Broadcast Broadband TV (HbbTV)
Yes
Hybrid Broadcast Broadband TV (HbbTV) version
2.0.4
Image gallery
Yes
Internet TV
Yes
Introduction year
2025
LED backlight
Yes
LED backlighting type
Dual LED
Motion interpolation technology
Motion Xcelerator
Mounting kit
Yes
Multi View
Yes
Native aspect ratio
16:9
Native refresh rate
100 Hz
On Screen Display (OSD)
Yes
Operating system installed
Tizen
Package depth
185 mm
Package height
846 mm
Package type
Box
Package weight
27.2 kg
Package width
1405 mm
Panel mounting interface
200 x 200 mm
PC in (D-Sub)
No
Picture processing technology
NQ4 AI Gen 2 Processor
Picture processor
NQ4 AI Gen2
Power consumption (max)
170 W
Power consumption (standby)
0.5 W
Power consumption (typical)
82 W
Product colour
Black
Remote control included
Yes
RF ports quantity
3
RMS rated power
40 W
RS-232C ports
1
Samsung technologies (AV/TV)
4K AI Upscaling, AI Auto Game Mode, Adaptive Sound Pro, Art Mode, Art Store, Built-in SmartThings Hub, Dolby Atmos®, Dual LED, EyeComfort Mode, Generative Wallpaper, Karaoke Mode, Matte Display, Modern Frame Design & Bezel, Object Tracking Sound, One Connect Box, Q-Symphony, Real Depth Enhancer, Samsung Health, Samsung SmartThings, Samsung TV Plus, Smart Calibration, Wide Viewing Angle, Works With Google Assistant
Screen shape
Flat
Smart TV
Yes
SmartThings app support
Yes
Sound mirroring
Yes
Stand colour
Black
Stand depth
22.8 cm
Stand type
Legs stand
Stand width
89.7 cm
Subtitles function
Yes
Tap view
Yes
Tuner type
Analog & digital
TV initiate mirroring
Yes
TV key support
Yes
TV sound to mobile device
Yes
Universal Browse & Play
Yes
USB 2.0 ports quantity
3
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
0
VESA mounting
Yes
Video apps
Samsung TV Plus
Video upscaling
Yes
Viewing angle, horizontal
178°
Viewing angle, vertical
178°
Voice control
Yes
Voice guide
Yes
Web browser
Yes
Weight (with stand)
17.3 kg
Weight (without stand)
16.9 kg
Wi-Fi
Yes
Wi-Fi standards
Wi-Fi 5 (802.11ac)
Width (with stand)
1237.9 mm
Width (without stand)
1237.9 mm
Works with Amazon Alexa
Yes
Works with Samsung Bixby
Yes
Works with the Google Assistant
Yes

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Leaflet

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Independent reviews by tech media

techradar.com

“Samsung's The Frame QLED 4K TVs are the flagship models in the company's Lifestyle lineup. And while that “Lifestyle” tag might imply a lower level of performance, The Frame TVs feature the same Quantum Dot technology responsible for bringing a rich…”

Read the full review at techradar.com →
techradar.comGerald
8/10

Verdict: With an improved panel and better HDMI specifications, The Frame TV from Samsung for 2021 improves hugely on its predecessors. It's still expensive, but its arty industrial design and customization options make it a unique option for the stylish TV addict...

Pros
  • Unique arty design
  • Strong image quality
  • Ambient Art Mode option is smart
Cons
  • Expensive
  • Weak sound
  • No Dolby Vision
Read the full review at techradar.com →
t3.comYasmine
8/10

Verdict: Samsung The Frame (2021) delivers stunning 4K resolution on a QLED panel. Even when it's switched off it will add life to your living room by displaying your favourite artworks or family photos. While the sound won't knock you off your feet, the picture i...

Pros
  • Impressive 4K QLED screen
  • Displays artwork when powered off
  • Loads of smart features like screen mirroring
  • Customisable bezels
Cons
  • Average sound quality
  • You have to pay for the Art Store subscription
Read the full review at t3.com →
pocket-lint.comChris

Verdict: What's great about Samsung's The Frame TV is that it does everything. It's a capable television, with all the connections and content sources, and much of the latest tech, but this is all built into a TV that can hide in plain sight. For anyone who thinks...

Pros
  • Customisable frames
  • Seamless wall mounting
  • Invisible cable and OneConnect box
  • Huge range of sizes
Cons
  • Not the latest panel technology from Samsung
Read the full review at pocket-lint.com →
techadvisor.comSteve
9/10

Verdict: The Frame (2021) is a unique telly. While rival brands have largely adopted a generic look for their flatscreens, Samsung has leant heavily into interior design and created a wonderfully customisable screen. Accessorise with a fancy wooden bezel and wall m...

Pros
  • Unique customisable design
  • Eye-catching QLED image quality
  • Tizen smart platform with Ambient Mode
Cons
  • Premium price for design
  • No Dolby Vision
  • Largely unremarkable audio
Read the full review at techadvisor.com →
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