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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black

DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
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R26,085
The DELL Pro 16 PC16250 is a 16-inch business-oriented laptop combining a 16:10 Full HD+ (1920 x 1200) IPS screen with an Intel Core 5 220U processor. Equipped with 16 GB of DDR5 RAM and a 512 GB SSD, this clamshell laptop runs Windows 11 Pro and uses integrated Intel Graphics to deliver responsive ... Read More
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Stock Out Of Stock Code 1397242 Brand DELL Model BTO015_PC16250_EMEA Warranty 2 Years

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The DELL Pro 16 PC16250 is a 16-inch business-oriented laptop combining a 16:10 Full HD+ (1920 x 1200) IPS screen with an Intel Core 5 220U processor. Equipped with 16 GB of DDR5 RAM and a 512 GB SSD, this clamshell laptop runs Windows 11 Pro and uses integrated Intel Graphics to deliver responsive everyday performance for office tasks, web browsing and multimedia playback. Its black chassis and 1.92 kg weight make it a practical choice for users who need a balance of screen area and portability.

Advantages

The combination of a 16:10 IPS display and 16 GB DDR5 memory supports efficient multitasking and clearer vertical workspace for documents and spreadsheets. A 512 GB SSD provides fast system boot and application load times while keeping storage sufficient for typical business files. Built-in Wi‑Fi 6E and Ethernet connectivity ensure reliable network access, and Windows 11 Pro includes security and management features suited to professional use. The integrated Intel Graphics delivers smooth video playback and light graphical work without the power draw and weight of a discrete GPU.

Suitable for

  • Office productivity and document editing
  • Remote work and video conferencing
  • Web browsing, email and cloud-based applications
  • Light photo editing and multimedia consumption
  • Students and professionals needing a portable 16" laptop

Key specifications

  • Display: 16" (40.6 cm) IPS, 1920 x 1200, 16:10 aspect ratio
  • Processor: Intel Core 5 220U, 10 cores
  • Memory: 16 GB DDR5 (single module configuration)
  • Storage: 512 GB solid-state drive (SSD)
  • Graphics: Integrated Intel Graphics
  • Connectivity: Wi‑Fi 6E (802.11ax), Bluetooth, Gigabit Ethernet
  • Power adapter: 65 W
  • Operating system: Windows 11 Pro 64-bit
  • Weight: 1.92 kg
  • Color: Black

How to use

Unpack the laptop and connect the supplied 65 W power adapter to charge the battery before first use. Power on the device and follow the Windows 11 Pro setup prompts to configure language, user account and network settings. Use the included Windows tools to enable security features such as BitLocker and Windows Defender if required. For optimal performance, keep system drivers and Windows updates current, and use the built‑in network interfaces for stable connectivity during remote meetings or file transfers.

Recommendations

For consistent performance, avoid running long, sustained heavy workloads designed for discrete GPUs; instead use the DELL Pro 16 for productivity, web-based applications and media tasks. When transporting the laptop, use a padded case and allow the unit to cool down after heavy use before placing it into tight compartments.

Key Highlights
  • Office productivity and document editing
  • Remote work and video conferencing
  • Web browsing, email and cloud-based applications
  • Light photo editing and multimedia consumption
  • Students and professionals needing a portable 16" laptop
  • Display: 16" (40.6 cm) IPS, 1920 x 1200, 16:10 aspect ratio
  • Processor: Intel Core 5 220U, 10 cores
  • Memory: 16 GB DDR5 (single module configuration)
  • Storage: 512 GB solid-state drive (SSD)
  • Graphics: Integrated Intel Graphics
  • Connectivity: Wi‑Fi 6E (802.11ax), Bluetooth, Gigabit Ethernet
  • Power adapter: 65 W
  • Operating system: Windows 11 Pro 64-bit
  • Weight: 1.92 kg
  • Color: Black
Specifications
AC adapter frequency
50 - 60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3204
Audio system
MaxxAudio Pro
Battery capacity
55 Wh
Battery recharge time
4 h
Bluetooth
Yes
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Wedge
Carbon emissions, end-of-life (kg of CO2e)
3.02
Carbon emissions, energy usage (kg of CO2e)
28.512
Carbon emissions, logistics (kg of CO2e)
6.048
Carbon emissions, manufacturing (kg of CO2e)
70.416
Colour gamut
45%
Colour name
Magnetite
Combo headphone/mic port
Yes
Contrast ratio (typical)
1000:1
Copilot key
Yes
DC-in jack
Yes
Depth
251.8 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
1920 x 1200 pixels
Efficient cores
8
Efficient-core base frequency
900 GHz
Efficient-core Max Turbo Frequency
3.8 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
Front camera resolution (numeric)
2.07 MP
Hall sensor
Yes
HD type
Full HD+
HDMI ports quantity
1
HDMI version
2.1
Height (front)
1.89 cm
Height (rear)
2.08 cm
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Internal memory
16 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Maximum internal memory
64 GB
Maximum refresh rate
60 Hz
Maximum turbo power
55 W
Memory data transfer rate
5600 MT/s
Memory form factor
SO-DIMM
Memory layout (slots x size)
1 x 16 GB
Memory slots
2x SO-DIMM
Mobile network connection
No
Native aspect ratio
16:10
Non-operating altitude
-15.2 - 10668 m
Number of battery cells
3
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Number of USB ports with PowerShare support
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel Graphics
On-board graphics card model
Intel Graphics
Operating altitude
-15.2 - 3048 m
Operating relative humidity (H-H)
0 - 90%
Operating shock
140 G
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating temperature (T-T)
0 - 40 °C
Operating vibration
0.66 G
Optical drive type
No
PAIA version
GaBi version 1, 2024
Panel type
IPS
Performance cores
2
Performance-core base frequency
1.4 GHz
Performance-core Max Turbo Frequency
5 GHz
Pixel density
141 ppi
Pointing device
Touchpad
Power adapter barrel connector
4.5 mm
PowerShare
Yes
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
15 W
Processor boost frequency
5 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
10
Processor family
Intel Core 5
Processor generation
Intel Core (Series 2)
Processor manufacturer
Intel
Processor model
220U
Processor threads
12
Product colour
Black
Product type
Laptop
RGB colour space
NTSC
Speaker power
2.5 W
Speakers manufacturer
Waves
SSD capacity
512 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
0 - 95%
Storage temperature (T-T)
-40 - 65 °C
Thunderbolt 4 ports quantity
1
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total carbon footprint (kg of CO2e)
108
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
No
Trial software
McAfee Business Protection 1-year,Microsoft Office Trial
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
1
USB charging voltage
5,9,15,20 V
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C required charging power (max)
65 W
USB Type-C required charging power (min)
27 W
Video capturing speed
30 fps
Weight
1.92 kg
Wi-Fi standards
Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 6E (802.11ax)
Width
358 mm
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 6E AX211

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Price history over the last 6 months
DELL Pro 16 PC16250 Intel Core 5 220U Laptop 40.6 cm (16 inch) Full HD+ 16 GB DDR5-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro Black
Current
R26,085
Lowest
R24,262
Highest
R26,085
Change 24H
+R433   +2%
Week
+R740   +3%
Month
+R1,678   +7%

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